ED Magedson – Founder
Green Web Properties28526 Constellation rd Santa Clarita, California United States of America
First and foremost let me start off buy saying I know that I'm reporting the same issue twice, apparently once you submit your report to this website that's it, you completely turn it over them and don't even have the power to edit it. I contacted them asking to take down my original report to replace it with this one but they refused my request, said it goes against their policy and we all know you can't argue with company policy. My original report was shoddy and face it, didn't make me look very bright so here I go again. This was the first website I found where you can write reviews for bad businesses so I jumped the gun a little bit.
My experience with this company has been nothing but a migraine headache. I placed an order online - with no typos - and never got an order confirmation email, apparently they don't bother sending those out, nor do they send out shipping confirmation emails 'cause I never got one of those either. They promise delivery in 5-7 days and it's been just about 7 weeks now and still no product.
I've emailed this companies "premier customer service" team a whopping 26 times, no responses; I left 21 voice mails, no callbacks, and I wasn't irate in in any of my contact attempts so there's absolutely no reason they should ignore a paying customer like this. One day the voice mail box is full, and then the next day it isn't so obviously somebody over there is listening to, or should I say, deleting the messages without even playing them.
I had a friend of mine contact them through their "contact us" link on their home page, through email, asking about a product and guess what? She got a response within hours, and this was just yesterday! Apparently they have all the time in the world for potential customers, and I've been trying to contact them through the "contact us" email system for 4 weeks straight! They took the money off my credit card the day I placed the order but like I said, almost 7 weeks later and still nothing but a disputed charge with my creditor. No excuse this can give will satisfy me, obviously once they get your money that's it, gone, they don't want to acknowledge you, talk to you, read an email from you, nothing - but believe you me they aren't getting away with it much longer.
I've done everything possible as a consumer to resolve this matter but this company just refuses to deal with PAYING customers - 47 attempts to get a hold of them over a 1 month period with not a single response, yet my friend gets a reply from them within mere hours because they seen her as a potential customer, hmmm, definitely something wrong with this picture.
I even went so far as to contact the California Attorney General's office to report Green Web Properties as a fraudulent company and they a definitely looking into it because I'm not the only ones who contacted them with these allegations, "they've been piling up like crazy" were the attorney's I spoke with exact words, and he's sending some paperwork for me to fill out my formal complaint and what not. I also filed a complaint with the BBB, but even they can't get a response out of this company, what a surprise. I'm giving up trying to contact Green Web, I faced reality and accepted the loss, I'll just file my complaint and send it back to the AG's office the day I get it and continue to have this outrageous dispute with my creditor.
I suspect that any good reviews you find on the internet regarding Green Web properties are fakes, they all the same exact writing style and use the same key phrases like "speedy delivery," and "great service." Check out insiderpages.com to see what I'm referring to, or just google in Green Web Properties and read all the "good" reviews you find, all sound exactly the same to me. A majority of the reviews out there for this company read just like mine - people who've never recieved their orders and the company refusing to respond, Green Web fighting the disputed credit card charges and winning in the end leaving the injured customers bent over their kitchen tables with their pants down around their ankles, not replying to BBB inquiries, you know, the usual scam company stuff these dung beetles thrive off of, or should I say in?
My advice is to stay FAR, FAR AWAY from Green Web Properties or you'll get ripped off just like I did, and I also noticed that a few of the other reporters here also got the shaft by this company. I should've researched this place before I placed an order with them so please don't make the same mistake I did by being lured in by their dirt cheap prices. What good is a cheap price if they never send out the product?
*** If you got ripped off by Green Web Properties like I did here's the contact info for the California Attorney General's office - MAKE SURE YOU WRITE OR CALL THEM ASAP - it's nearly free, it'll only cost you a postage stamp or two. This also applies to international customers, just because you're not a US resident doesn't mean you can't speak your grievances over this company. They already have numerous complaints so the more the AG receives, the faster Green Web Properties can get shut down for good - and you just may get your money back in the long run if you make contact with the AG's office. As that old Italian proverb goes: He who laughs last, laughs best.
Attorney General's Office
Attn: Consumer Complaint/Fraud dept
PO Box 944255
Sacramento, CA 94244-2550
Phone: (916) 322-3360
This report was posted on Ripoff Report on 01/06/2011 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Web-Properties/Santa-Clarita-California-91355/Green-Web-Properties-Dont-get-scammed-like-I-did-READ-THIS-BEFORE-ORDERING-FROM-THIS-CO-679466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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