- Report: #501623
Report - Rebuttal - Arbitrate
Complaint Review: Greg Smith Equipment Sales
Greg Smith Equipment Sales5800 Massachusetts Ave Indianapolis, Indiana United States of America
Greg Smith Equipment Sales Sold me defective equimpent and refused to fix or replace it. They blamed problem on me. Indianapolis, Indiana
*Consumer Comment: bussness ethics of greg smith equipment
*Consumer Comment: Greg Smith Equipment
*Consumer Comment: Inaccurate? More like minor discrepancies.
*REBUTTAL Owner of company: This Report is Inaccurate
*REBUTTAL Owner of company: This report is inaccurate
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I purchased a car hoist, tire changer, and tire balancer from Greg Smith Equipment. All items were crated and stored in my dry garage until I was ready to install them. I bought them early and all at once because they had a deal if you bought a combo pack. The prices were also slated to go up.
I installed the lift first because that is what I really wanted in the first place. I installed the tire balancer and tire changer four months after I purchased everything once the spot in my garage was made available. I CAREFULLY followed the directions for installing the balancer. When I went to calibrate the unit it kep displaying an error. I went through the calibration process several times with several different people to make sure I was doing it correctly.
After not being able to calibrate the unit, I called Greg Smith Equipment and spoke to Bobby, the tech, and Paublo, the manufacturer's rep. They told me to bundle up the machine and ship it back to them to look at. They told me that if I paid to ship it to them they would cover the return shipping.
Once they got the machine and looked over it they called me back and told me that the wheel balancer somehow got wet and damaged the main controller board. The main controller board is sealed in a housing that is inside the machine which is covered. I asked how ti could get damaged and they told me that I must have kep it in a wet area. The other two pieces of equipment were kept in the same garage and they are fine.
They told me it would cost $500.00 to start with to replace the main controller board. The balancer originately cost me $1000.00 to buy and was never used. I told them that I had no way of accessing the main controller board and that it was always in a dry garage until I went to install it. I told them to forgot it and ship the unitback to me, which they then told me that I would have to pay to have it shipped back.
I said forgot it and I drove down to Indianapolis, IN to pick up the balancer myself.
So now I have a $1000.00 boat anchor that never worked in the first plave.
Greg Smith Equipment is a shoddy company to deal with. They sell inferior products and don't stand behind any of them.
The adage that "You get what you pay for" is very true in this case. I will never do business with Greg Smith Equipment ever again and I won't recommend them to anyone else.
STAY AWAY from GREG SMITH EQUIPMENT!!
This report was posted on Ripoff Report on 09/29/2009 09:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Greg-Smith-Equipment-Sales/Indianapolis-Indiana-46218/Greg-Smith-Equipment-Sales-Sold-me-defective-equimpent-and-refused-to-fix-or-replace-it-501623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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