• Report: #1072960

Complaint Review: Greystar/Saratoga Ridge

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  • Submitted: Sun, August 04, 2013
  • Updated: Sun, August 04, 2013

  • Reported By: G-force — Phoenix Arizona
Greystar/Saratoga Ridge
1460 E. Bell Rd Phoenix, Arizona USA

Greystar/Saratoga Ridge Tows registered cars at their discretion Phoenix Arizona

*Author of original report: again, you do not get it...

*Consumer Comment: And there we have it...

*Author of original report: So what you are saying is...

*Consumer Comment: Best Excuse Ever..

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Saratoga Ridge scheduled maintenance to re-do the asphalt in June and July.  The map, which was color coded in pink, orange and red, was very convoluted.  The colors all meshed together, as well the dates for construction went from June to July and back to June for the final weeks.

I moved my car on June 20th to a parking spot in the front of the complex, as to avoid construction. I took pictures of my car to post on Craig's list because the mechanic recently told me it wasn't safe to drive long distance. However, it was drivable. I then drove my car back to a spot in the visitors parking spot on June 26th.  I had just been let go from my job and did not have money to fix my car at that time, not to mention, I  was carpooling to work to save money. [continued below]....


From what the complex told me, there was a complaint that my car was abandoned ( it had been parked in that spot for all of four days, before being towed on July 1st). Apparently the towing company decided  it was abandoned and put a sticker on my car( the frame and body of the car were in great shape and only had 70K miles on it for being a 1993).  Since I was not using my car, I did not see that there was a tag on it. So, they towed it anyway. They claimed the battery was missing and the doors were unlocked.  Hmmm, pretty sure this would not have happened if it was not tagged as " abandoned!"  Keep in mind, I have lived at this apartment for two years, and maintenance and the leasing agents have seen me driving by in the car, as I am a friendly person and always wave.  The male leasing agent even admitted he had seen my car my parking space that I was assigned, as he and other personnel have seen me get into my car.

If they had not done the construction and were more intelligent about color coding similar colors to confuse people, I would still have my car in the parking space and would still be looking into fixing my car or selling it for the parts ( I put $2500 into the car this past year). The Phoenix police have told me that the towing company would have to release my car or I can get them involved. However, I cannot drive the car back and requested the towing company tow it back to my parking spot.  I do not think I need to put my life in danger by driving the car when there are mechanical issues. I am told by the  manager, Julie, that they had every right to have my car towed since it was a non working car.

Aapparently, people don't experience mechanical issues and Greystar communities have the right to take your car at their discretion. I just lost my job and felt paying my rent to Greystar and feeding my kids, was more important than getting my car fixed at that moment. The car was able to be driven to the different parking spots on the community, so it was drivable.

The complex has done nothing to resolve the issue and continue to stand by their right to tow a car at their discretion, despite the looks of the vehicle.  The car was registered with the state and the complex lease agreement. 

If you are planning on renting here, beware of their alliance with the towing company, as they are always scanning the complex for a car to tow. On a side note from their bad business practices, I'd also like to mention, Saratoga is also a community pool.  Since the gates to the main pool do not lock and the gates are too low, neighbors across the north valley make it their weekend get away! I've also seen homelss people use it as their bathtub...



This report was posted on Ripoff Report on 08/04/2013 01:45 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

again, you do not get it...

AUTHOR: G-force - ()

I've made my point...I 've spoken to many officials in authority, I do not need to keep responding to someone that cannot read or comprehend the understanding of the entirety of the situation. I would not post anything of this nature. if I didn't have backing. I am one to seek counsel to ensure my views are not out of line and hasty. I have plenty of confirmation that what was done, was not justified.  I waited to post this to make sure my point was more than valid...Either way, there are bigger issues at stake with Greystar, like the pool gates that do not lock, among other safety issues. If anything, I am assisting in preventing a tragedy and a lawsuit ;God forbid, a small child gets in the unlocked gate and drowns.

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#2 Consumer Comment

And there we have it...

AUTHOR: Robert - ()

 The "I don't have anything to say so I am just going to accuse you of working for the company".  Well sorry but that it SOP around this site, and the only thing it shows you is how silly that claim makes you look.

First just about EVERY apartment complex has parking rules.  These rules include where you can and can not park.  They also include the "driveability" of the car.   As I stated before..had you not told the apartment complex that your car wasn't could have had a very good case that it was an invalid tow.

Now, you stated your complex was having resurfacing work done.  You also stated you moved your car on June 20th, but did not move it again until the 26th when you moved it to another(but not your assigned) spot.  Well resurfacing takes 1 possibly 2 days, and according to your report you left it in one spot for close to a week, and another spot for 4 days(before it was towed). 

Did you also read the part where the car had all the parts in tact before the towing company decided to tag it as " abandoned?"

- How do you know?  By your own admission since you didn't have job there was no reason to go look at your car.  It could be very possible that the battery was taken BEFORE it was tagged, and in fact it was tagged because it had been vandalized.

As of June 24th, it was drivable.

- Well you moved it on June 26th and it was towed on July what's your point? 

Regardless of the " color coding"for the construction; which was very confusing to other residents at Saratoga, what they did was inexcusable.

- So just how many other cars were tagged as abandoned and towed?  Let me guess they were so bad and just trying to make money on the tow they towed..10 other cars..oh it was more..well how about about 30..perhaps 250 cars.  Or were you in fact the only one?

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#3 Author of original report

So what you are saying is...

AUTHOR: G-force - ()

For one, if you are an associate for Greystar, " way to rebuttal, " Not! Did you reaqd the articel, didn't sound like it in your rebuttal. So, let me get this straight... my car wasn't working for a week and so the proerty management  had the right to take my car? Did you also read the part where the car had all the parts in tact before the towing company decided to tag it as " abandoned?" This was all within three days of tagging my vehicle that they claimed it was vandalized ( battery was taken out). If it had not been moved from my " designed parking spot," it would never have been tagged in the first place and would not have been vandalized. Secondly, I had just lost my job and could not get my car repaired within the week of being told the car shouldn't be driven for long distances.  I am going off what the Phoenix police department told me regarding my claim.  They, the "Phoenix Police" told me they had no right to take my car. As of June 24th, it was drivable.

Regardless of the " color coding"for the construction; which was very confusing to other residents at Saratoga, what they did was inexcusable.  Sounds to me like you work for Greystar and are heartless and empathetic to others and their life situations, just like the rest of their staff.  The leasing staff in general has a bad rap for being rude and having bad customer service.

FYI...Some advice, there are schools out there that will teach you ho to reply intelligently and effectively to Social Media, check 'em out!  You could probably get more than the $8.00 an hour you are probably making, responding back to a social media posts. No one with an education would have lacked the support given in your rebuttal. Responding with facts, instead of anger, is definitelyjmore effective. Next time, before you respond, read the entirety of the article.

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#4 Consumer Comment

Best Excuse Ever..

AUTHOR: Robert - ()

 I have to give you credit.  The "if they only color coded their maps better my car wouldn't have been towed" is perhaps the best excuse I think I have ever heard.

Seriously, they did NOT just randomly tow your vehicle at their discretion. 

- By your own admission you had the vehicle posted on Craigslist because you wanted to sell it.

- It was not driveable for "long" distances(which I guess is anything out on a public street).

- They posted a proper abandandoed vehicle notification that you failed to notice.

You probably would have had a case that your car wasn't abandoned had you not told them that it wasn't driveable from the tow yard.   Because I bet that the same lease you signed for the apartment there is a clause that states that the vehicles must be in "working order"..and sorry but a vehicle that you refuse to drive on public streets and only from one parking place to another is NOT in "working order".


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