HR Block & HSBC Bank USA Rapid Refund becomes Rabid Refund Detroit Michigan

Hr block made a mistake on my return when I took the rapid refund loan and it cost me thousands. Later I found out everyone in the area that worked for hr block also worked for the loan company. It seems they have an interest in messing up your refund and then telling you the error guarantees are no good that you paid for.

I appreciate Mary trying to defend her company but the facts remain still to this day how I stated it last year. It shouldn't be assumed that I wanted the money "fast" or that I owed someone else money and that's why I used Rapid Refund. It is because it was touted in ads and was your best feature.

The follow up to the event was my 2003 Taxes were processed within two weeks. I stayed in phone contact with them and they even found an additional few hundred dollars that H & R Block missed. The IRS released the 2004 tax return to HSBC.

The great thing about this whole incident was it forced me to try TurboTax this year. I bought my program at Costco at a discount and saved a lot, a lot of money over what I used to spend at H & R Block. I sent my return via the online IRS return and received my money within ten days right into my checking account. Free of the interest rates that H&R Block used to charge me.

So now I can honestly say I am glad the incident happened at H & R Block because I saved myself hundreds of dollars this year with my TurboTax program and I will continue to save in the future. :>)

I am a manager of an H & R Block office in this district.

Unfortunetly, the client do not listen to the preparers when they try to explain the different bank products that we offer. All they want to know is how fast can I get my check.

I do not work at the office in question but I do know that our preparers are given extensive training on the preparation of taxes and the way the bank products are offered.

The one thing that is stressed with the rapid refund is that this is a loan from the bank which is repaid with the IRS refund check. If the IRS doesn't deposit the money then the client has to pay it back. They have to sign a loan application. They are given a copy of this application. They are also told by the preparer in advance what there fees will be & are also given a written statement of this.

If the client had a refund coming from her 2003 taxes, which she stated she did, this should not of delayed her current refund. There is a possibility that there were other problems involved such as money owed to someone else. She didn't say if she eventually recieved the refund from the IRS or not.

As to the $500.00 charge, this would have included the prior year return along with the bank fees for the rapid refund.

Unfortunetly, once the return has reached the IRS & she has her check there is really nothing we can do to speed up the deposit from the IRS. She does have to deal directly with the bank. We will assst her with contacting the IRS to see what the problem is & help her to get whatever info the IRS might require.

Lately we have been given a bad rap when it comes to rapid refund & our bank products, but you have to understand that sometimes this is the only way the client is able to file their return & receive their refunds because the don't have the money to pay for the filing of their return & the fees can be deducted from their refunds.