• Report: #210307

Complaint Review: HCS Credit Keeper

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sun, September 10, 2006
  • Updated: Thu, November 23, 2006

  • Reported By:Houston Texas
HCS Credit Keeper
Internet U.S.A.

HCS Credit Keeper ripoff, multiple fraudulent charges, did not credit refund mycreditkeeper.com Internet

*Author of original report: Update #1

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I signed up for HCS Credit Keeper's services in January with the anticipation of moving into my first place, and with the intention of watching the hits that various places would make on my credit report. I signed my lease at the end of March and called to cancel my Credit Keeper subscription at that same time.

I didn't realize until July that Credit Keeper had still been charging $9.95 to my credit card. I called them on July 22 to get the four months of unauthorized charges refunded. For thirty minutes, the representative (very clueless) said that she could not find me in the system. They found my father in their records who has never signed up for their services - but could not find me. I insisted that I was, indeed, in their system. When I asked how they could make charges to my account if I was not in their system, I was told I didn't know.

I had to demand to speak with a manager. Ten minutes later the manager, who was quite rude, finally found me. I was told that I had called in May, which is not possible. I clearly remember where I was driving when I called to cancel. This was BEFORE I had moved on April 4th. However, I couldn't remember the exact date of the phone call so I didn't attempt to argue this point.

After another fifteen minutes of explaining the issue, the manager told me that they would refund the four months of unauthorized charges ($39.80) and cancel my subscription with them (again).

It has been more than six weeks and the only credit that I have received from HCS is $9.95.

They will try to tell you that you are not found in their system. Do not take no for an answer! If they are charging you anything, then you are in their system. They will attempt to ask for a copy of your statement. They DO NOT need this! They will tell you that you didn't call them when you did. They will not give you a full credit, even after giving you the confirmation number. Keep everything they give you. Call them immediately upon finding an error. Do not take No for an answer. They are ripping people off left and right and they must be stopped.

Houston, Texas

This report was posted on Ripoff Report on 09/10/2006 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/HCS-Credit-Keeper/internet/HCS-Credit-Keeper-ripoff-multiple-fraudulent-charges-did-not-credit-refund-mycreditkeepe-210307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on HCS Credit Keeper

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update #1

AUTHOR: Amy - (U.S.A.)

Guess what... I'm still waiting for my refund. I called 2 months ago and chewed some supervisor out, saying that all of these problems that I've been having with their company is ridiculous.

Well, I'm still waiting...
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.