• Report: #1143575

Complaint Review: HENNESSEY FLOOR COMANY, INC

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  • Submitted: Fri, May 02, 2014
  • Updated: Thu, July 03, 2014

  • Reported By: lnavarro — hendersonville North Carolina
HENNESSEY FLOOR COMANY, INC
441 KANUAGE ROAD HENDERSONVILLE, North Carolina USA

HENNESSEY FLOOR COMANY, INC INSTALLATION OF CHEAP AND DEFECTIVE HARDWOOD FLOOR ,INSTALLED LAMINATE, HENDERSONVILLE North Carolina

*REBUTTAL Owner of company: Lila Navarro--

*Author of original report: credit card has refused to pay Hennessy Flooring

*Author of original report: How can you order something without a contract or a signed credit application

*Author of original report: Company is a true rip off

*Author of original report: previous Hennessey floor comment on 5/5/14

*Author of original report: Hennessey Refuses to do what they state

*REBUTTAL Owner of company: JUST WHAT THE CUSTOMER ORDERED

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We moved from Florida to North Carolina to a used home. Upon our arrival we called a flooring company to give us an estimate at home for Hardwood flooring on three bedrooms and the company was Hennessy Flooring in NC. The owner came out to give estimate that was given to me via text and phone. He invited my husband and myself to his show room that he was there with his secertary Sheila. she was at her office all the time. When Mr. Hennessy showed us two sample of REAL word floor not laminate or engineered. We left the store he call constaantly my cellphone or my home number in a hurry to get the floors done as he was leaving to Coast Rica. My husband nd I told him verbally okay to install the wood he showed us. When the installer came he started doing his job and I didnt notice that the floor was not the one we ordered from the samples shown by Mr. Hennessy until the last floor left as I noticed it was too thin. I immediately call Mr. Hennessy but of course never took my call as he was on vacation. i spoke to David the installer with my concerns and he stated that when he came back he would take care of it. After that I texted and texted Mr. Hennessy and I have all textes saved from his phone stating the most outragious things as to the floor cant be polished or sanded. and according to him this is a floor that is a great durable hardwood floor and less than a month is all scratched.

After a month of all the back and fourth he sends me a letter how to care for my floor I've had wood floors all my life. All this while I have not signed or seen a contract or a work done order. Yet he supplied one to GE Capital the financing company. The floor was instaled in January 9, 2014  and he has just put a lien pn my house on 4-14-14 without any warning court or anything. He even stated on one of his textes he couldnt do anything about the floor and it would be a free floor do not worry about it in Febuary. This man is a liar and does not conduct himself with any kind of professionism. He feeds off taking people for a ride and taking their hard earn money. Stay away do not do business with this man or his company........


This report was posted on Ripoff Report on 05/02/2014 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/HENNESSEY-FLOOR-COMANY-INC/HENDERSONVILLE-North-Carolina-28739/HENNESSEY-FLOOR-COMANY-INC-INSTALLATION-OF-CHEAP-AND-DEFECTIVE-HARDWOOD-FLOOR-INSTALLED-1143575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
5Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Lila Navarro--

AUTHOR: Hennessy Floor Company - ()

Ms Navarro,

It has come to my attention that you are using RIPOFF REPORT.COM as a venting ground for your frustrations with a floor that you refused to let my company repair for you  You are wrong in your accusations, and furthermore your house has a lien against it because you are not paying the financing of the floor we installed.

You Ms Navarro are a convicted theif --- mugshots-directory.com/booking/3524380/Lila-Navarro

You are the one wrong in this whole situation and you need to stop condemning Hennessy Floor company for installing a floor you chose because of it's affordabbility rather than it's durability.  We had offered to pull up the part of the floor that you scratched and replace it with a new piece, but you also refused that offer.

What is it that you want Ms Navarro?  Either pay for what you bought and let us fix the floor that you scratched, or leave us alone.

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#2 Author of original report

credit card has refused to pay Hennessy Flooring

AUTHOR: lnavarro - ()

My credit card has refunded all my money paid to them. Hennessy Flooring MUST remove the Lien on my home...

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#3 Author of original report

How can you order something without a contract or a signed credit application

AUTHOR: lnavarro - ()

This man and his company are crocks. I did not order a cheap floor that last a day with out a scratch that can nbot be fixed.

I guess here in this town no one has called out his BS as he want to be intimidated. Mr. Hennessy I Lila Navarro I AM not scraced of you... Man up and fix the problem as its your problem and only yours. Please keep in mind that I have the sample you gave me. Why are you hiding of your responsability as you stated the floor was Mohawk floor and all os a sudden is Shaw Floor where is the guarntee for the product... lies lies lies 

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#4 Author of original report

Company is a true rip off

AUTHOR: lnavarro - ()

They have no idea where they installed the floor. Im disabled and can't move furniture. A professional moving company was hired for that purpose. In addition, I have the floor sample... This man is a joke by bring up massive text messages as Happy Valentines Day in which all my contacts recieved. He was not in any distress as he answered.. Sad... The truth is he has no leg to stand on... I'm very sorry for his way this company. I should have known this as no paperwork was done. Also, the pushing on the urgency as he was leaving on vacation to Coast Rica so he said...

This is unacceptable...

Lila

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#5 Author of original report

previous Hennessey floor comment on 5/5/14

AUTHOR: lnavarro - ()

I do not have wood floor in my kitchen as its another floor.

MR. Hennessy get your story straight as they are big holes in your story including where was the floor installed!!!

 

I'm disabled and highly doubt I moved any furniture. I never stated that the straches to the floor were okay! Why would I have requested through text with Mr. Hennessey to sand,polish and stain it and he has stated that the installed floor cant not be sanded nor polished. I do not clean as per my condition but thats okay let him state what he wants. As he stated no paperwork nor signature was obtained..

As per the Happy Valentine Day text message from me its a general message sent to all contact with messaging capability. This is irrelevant to this issue...I guess that is what he understands on a satisfied customer.

Respectfully submitted, Lila

 

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#6 Author of original report

Hennessey Refuses to do what they state

AUTHOR: lnavarro - ()

As per the previous comment, it is funny as no one has contacted me from Hennessy Floor nor the manufacturer "Shaw Floors".As far as anyone knows furniture is suppose to go on the floor not the other way around. Trying to teach and educate a me on hardwood floor, I have had wood floors my entire life no issues because it was quality not what Hennessey Floor is selling....... It was a Mohawk floor that was installed now its a Shaw floor. I think Mr. robert Hennessy needs to get his ducks in a row and stop hiding behind his attorney Mullinax Law Firm. How can anyone agree to fix a floor that has been installed a few days this is insane? He now has his last choice he can either fix it as requested !!!!! Or as he stated on Mr. Robert Hennessey's text its free.. In which I have saved!!!  This man can not keep his words and has not honor.. What a company and owner!!! He sends fake contracts to the credit card company! I never fill out an application of credit nor a contract. Where is the warranty clause? I havent seen it... Oh well, I guess I need to do what I need to do and hopefully he can fix this situtation asap. As we are both losers in this case he has a problem with GE Money and I have a cheap switched up floor and damanged. I believe in Karma and I really hope Mr. Hennessey continues to take his customers for what they are worth as it will catch up with him soon.

Im still awaiting for the warranty and my floor to be fixed...

RESPECTFULLY SUBMITTED, Lila

 

 

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#7 REBUTTAL Owner of company

JUST WHAT THE CUSTOMER ORDERED

AUTHOR: Hennessy Floor Company - ()

To Whom it May Concern:

 
Ms Navarro and her husband came into our store at 441 Kanuga Road, Hendersonville to view the options available to them for hardwood flooring installation in their home in the beginning of January, 2014.
They both liked and wanted 3/4" hardwood, but told us the cost was more than they wanted to spend, so we showed them a similar surfaced flooring that was $4.00 per square foot less expensive.  Both she 
and her husband agreed to the less expensive flooring.  She saw the flooring prior to installation and had no problems whatsoever during the installation because that is exactly what she had ordered.  As soon as 
the kitchen floor was installed, our installer saw her drag a heavy piece of furniture on the newly installed floor which caused it to scratch.  He then warned her about moving heavy furniture onto the floor and lifting 
it instead of dragging it and offered to install a new piece of flooring in the spot that she had damaged, but she said, "No, that's okay, i will polish it and work the scratch away."
We have never had to get a signature on documents from our clients in the past and never had any problems with them paying for the flooring that was installed in their homes until now.  We did let her know that the floor is under warrantee
and offered to have a representative from Shaw Floors(r)  the manufacturer go to inspect her floor so as to initiate her warrantee, but she refused to move forward with their offer.  She has continuously sent text messages to Robert Hennessy 
our company owner including one on Valentines Day with the message "Happy Valentine's Day sweetheart"  which caused a lot of conflict with his wife!
 
 
We have done everything possible to satisfy Ms Navarro, but she refused our assistance as well as the manufacturer's assistance.  She has contacted GE Capital Financing and refused to pay her financing, which is why we put a lien on her property, 
to make sure we are paid what she owes us for the work and materials supplied to her home.
 
If there are any further questions on this matter, please feel free to contact me.
 
Sincerely,

ROBERT HENNESSY
828-698-3434
Hennessy Floor
441 Kanuga Rd.
Hendersonville, NC 28739
www.hennessyfloor.com 
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