HatsAmerica thefedorastore.com The Customer is always right? Not at the fedora store.com Custer, South Dakota

It's evident the original reporting person has difficulties ordering on-line as detailed in his last statement. He should probably get some instruction before proceeding.

I'm a very satisfied returning customer, with never an issue. Even when I needed to return a hat, I was met with courteous, fast and expert service. I will continue doing business with these people.

I am glad this customer posted a follow up that shows the tone of continuing harassment we are receiving.  We will no longer respond to additional posts, as there is no need, they speak for themselves, containing rude and obnoxious statements with no backing.  We will consider this case closed as we have many other genuine customers to care for.  Additional posts here by this customer will not be answered.  This is really sad.  I really hope that this cutomer enjoys some sort of improvement in his quality of life, and finds something more productive to do with his time.

Duane Dewsbury, President

We go out of our way to make sure customers orders and issues are taken care of promptly.  This customer attempted to placed an order 4 times, and complete credit card security information was not provided.  Our system declined the transactions with our high security protocols, in order to prevent credit card fraud.  The customer's bank authorized the transaction, but we would not accept it for security reasons filtered with Authorize.net, well know if it's good security.  We explained to the customer that he would have to discuss and resolve this with his bank, because we declined the apparently fraudulent transaction, and did not take any money.  We explained that his bank was holding the funds for the authorization, and they would need to cancel it.  This customer would not accept our answer, and starting sending very rude and threatenting emails.  He threatened to take our business down with actions such as the posting here.  We complained to his ISP concerning the slander and threats, and repeatedly respond to the customer straight-forward to contact his bank, and to stop harassing us with email threats.  We have saved the entire email dialogue for anyone concerned.  At no time were we rude and threatening to this customer, as we mostly used canned responses.  This customer purchased from us in the past, and we responded accordingly with the actions needed to be taken to clear up this manner.  In the many years of doing business, this was the most unusual and troublesome situation we have ever encountered.  However, as a cost to doing business, we leave ourselves open to all sorts of possible situations.  If anyone has a concern about this, they may email our company directly and we will share the email dialogue to anyone who wishes to see it before deciding to deal with our company.

Duane Dewsbury, President