• Report: #661887

Complaint Review: HatsAmerica

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  • Submitted: Sun, November 14, 2010
  • Updated: Fri, February 11, 2011

  • Reported By: Phillip — Southaven Mississippi United States of America
HatsAmerica
220 N 5th St. Custer, South Dakota United States of America

HatsAmerica thefedorastore.com The Customer is always right? Not at the fedora store.com Custer, South Dakota

*Author of original report: Frustrated Complaintant: The Fedora Store

*Consumer Comment: HatsAmerica thefedorastore.com

*Author of original report: The Difference...

*REBUTTAL Owner of company: Thank You

*Author of original report: Out of your way...really?

*REBUTTAL Owner of company: Harassing Customer

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On last week, I had the unpleasant experience of dealing with an on-line retailer, thefedorastore.com or HatsAmerica.  I attempted to make a purchase and for some reason, probably a glitch in their systems or a scam; not sure which yet, and I did not receive confirmation that my order was received.  I re-submitted my order 4 times and  each time it came back declined.  Well I did not understand why because the funds were there, I checked.  I sent their company representive, a Mr. Duane d****ebury or Dewsbury,  I can't remember which; emailed my back a rather short response to my message.  He stated that my purchase was declined four times and that they did not receive the money.  I said o.k., then where is my money?  I explained to him what happened during the transaction, he never even addressed the possibility that there may have been a glitch or error in the system.  Most considerate merchants who are truly concerned about their customers would have been a little more service oriented eager to assist their customer with the issue, but not this idiot.  He persisted in denying that they did not have my money.  I even gave him the authorization code that was given to his company by my bank, but he got ruder and unwilling to be of service.  I had a legitimate issue that he did not even try to address.  Needless to say that I am getting p.o'd. the more we communicate.  He got smart and obnoxious and I told him exactly what I thought of his business and his business practices and that if he continued to harass me, he would regret it.  This idiot emails my ISP's email abuse center and claimed that I had threatened him and slandered him.  At that point, I contacted my attorney and as of yet, I still don't have my money.  People if you decide to deal with this company, beware their customer service is horrendous and should be avoided at all cost for your sake.  This guy and his company is a rip off.  He does not believe in giving his customers good reliable customer service.  He's just in business for the money and has no heart for people.  Stay away from this place or you'll one day wish you had.  I will never use this company again and neither should you.  Be warned.

This report was posted on Ripoff Report on 11/14/2010 04:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/HatsAmerica/Custer-South-Dakota-57730/HatsAmerica-thefedorastorecom-The-Customer-is-always-right-Not-at-the-fedora-storecom-661887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 Author of original report

Frustrated Complaintant: The Fedora Store

AUTHOR: Phillip Mobley - (USA)

I am totally disgusted by an experience that I had this week. I customer of the Decors Store contacted me concerning my complaint against this store. The customer jtobz331@gmail.com contacted me and told me I was a dumbass for making my complaint. Folks, I am going to be as calm as possible because loosing my temper has not served me well. I made some assumptions when it comes to internet transactions. I am sure that I am not the only one who has done this. But if you are a customer who is having challenges with on-line purchases, you would hope to deal with a retailer who is compassionate enough to explain the way things process. I did not get that. I got salty remarks and attitude. People do not deal with retailers who do not have the people skills needed to deal with you. For the record, my complaint was not made because of the transaction, but because of how I was treated. Choose your online retailers wisely. You will avoid bad interactions
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#2 Consumer Comment

HatsAmerica thefedorastore.com

AUTHOR: EAllen - (United States of America)

It's evident the original reporting person has difficulties ordering on-line as detailed in his last statement. He should probably get some instruction before proceeding.

I'm a very satisfied returning customer, with never an issue. Even when I needed to return a hat, I was met with courteous, fast and expert service. I will continue doing business with these people.

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#3 Author of original report

The Difference...

AUTHOR: Phillip Mobley - (USA)

You know, I've had allowed my anger to get the best of me and that's unfortunate.  I will not continue in this negative frame of communication.  I have a wonderful life.   I have a wonderful wife and 4 beautiful children.   I try to teach my children to care about the well-being of others.  Life is for the living and is meant to be lived to the fullest.  I will continue to stand up for the principles I believe in so that my children will know that there are people in the world who are only out for themselves and don't care about you and your well-being.  I teach my twin boys to love each other and they do.  They tell their mother and me that they love us many times a day.  My reply is simply this...I love my life and I love the people in it.  This will be my last rebutting on this issue because if this company and it's president were truly genuine, he would not keep trying to make this an issue about me and more about the deficiency in his customer service.  If I were the president of this company,  I would want to know exactly what happened to a customer who was trying to use our service and was not successful.  That is all that this has been about.  You don't leave people dangling in the wind who are your customers.  For example, I placed my order for the merchandise that I was trying to order from the fedora store and do you know what happened?  I had an issue with the order.  The owner of the company called me....let me repeat that.  The -- owner -- of -- the -- company -- called -- me  to see what happened and if they could assist me with placing the order.  Wow!!  And that my friends is the difference.  Here is someone who knows that they would not be in business if it wasn't for their customers. You tell me, which company would you prefer to deal with?
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#4 REBUTTAL Owner of company

Thank You

AUTHOR: TheFedoraStore.com - (United States of America)

I am glad this customer posted a follow up that shows the tone of continuing harassment we are receiving.  We will no longer respond to additional posts, as there is no need, they speak for themselves, containing rude and obnoxious statements with no backing.  We will consider this case closed as we have many other genuine customers to care for.  Additional posts here by this customer will not be answered.  This is really sad.  I really hope that this cutomer enjoys some sort of improvement in his quality of life, and finds something more productive to do with his time.

Duane Dewsbury, President

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#5 Author of original report

Out of your way...really?

AUTHOR: Phillip Mobley - (USA)

"We go out of our way"...really?  That's a load of bull.  In what manner did you go out of your way with this issue?  You have the audacity to appear blameless in this situation. Your responses to me in no way showed you going out of your way to assist me.  I promised that I would keep your company's business practices in full view for all to see.  If I was rude in my latter responses, it's because I was provoked by you.  You think you are being slandered by me, you have to be joking.  I am repulsed by your statements that you tried to help me.  You did no such thing and you know that.  Mr. Dewsbury and his company have tunnel vision.  They only see dollar signs, not people.  People are tired of the same old "hit and run" retail experiences.  Humility was not and is not your best suit.  Lying and deceit fits you well.  You are despicable, your company is despicable and you are a sad and unconscionable human being.  If you learn anything from this situation, hopefully you will look at yourself more closely and see the person that you really are.  Life is wasted on someone like you.
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#6 REBUTTAL Owner of company

Harassing Customer

AUTHOR: TheFedoraStore.com - (United States of America)

We go out of our way to make sure customers orders and issues are taken care of promptly.  This customer attempted to placed an order 4 times, and complete credit card security information was not provided.  Our system declined the transactions with our high security protocols, in order to prevent credit card fraud.  The customer's bank authorized the transaction, but we would not accept it for security reasons filtered with Authorize.net, well know if it's good security.  We explained to the customer that he would have to discuss and resolve this with his bank, because we declined the apparently fraudulent transaction, and did not take any money.  We explained that his bank was holding the funds for the authorization, and they would need to cancel it.  This customer would not accept our answer, and starting sending very rude and threatenting emails.  He threatened to take our business down with actions such as the posting here.  We complained to his ISP concerning the slander and threats, and repeatedly respond to the customer straight-forward to contact his bank, and to stop harassing us with email threats.  We have saved the entire email dialogue for anyone concerned.  At no time were we rude and threatening to this customer, as we mostly used canned responses.  This customer purchased from us in the past, and we responded accordingly with the actions needed to be taken to clear up this manner.  In the many years of doing business, this was the most unusual and troublesome situation we have ever encountered.  However, as a cost to doing business, we leave ourselves open to all sorts of possible situations.  If anyone has a concern about this, they may email our company directly and we will share the email dialogue to anyone who wishes to see it before deciding to deal with our company.

Duane Dewsbury, President

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