- Report: #444212
Report - Rebuttal - Arbitrate
Complaint Review: Hercules Moving, Hercules Van Lines, Hercules Moving Systems
Hercules Moving, Hercules Van Lines, Hercules Moving Systems2345 South Santa Fe Avenue Los Angeles, California U.S.A.
Hercules Moving, Hercules Van Lines, Hercules Moving Systems SCAM 'Quotes' - Real Price Revealed AFTER truck is loaded - NIGHTMARE !!!! Los Angeles, Hayward, San Francisco California
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Unfortunately I didn't do research before hiring these people, but now after my horrendous experience, I read they are rated F by the BBB and the Yelp reviews are unanimously BAD. They routinely give people one quote and then either after loading the truck or upon delivery of the goods, tell the customer another price, usually two times as high or more as the original quote. We were quoted $1,800 for a move of a 1br apt from Bay Area, CA to Iowa.
AFTER the truck was loaded, we were given another price of $5,500! We were charged over $800 in packing materials alone and the vast majority of our things were already very well packed. If we had known this was going to be the price, we would have decided to have a garage sale instead. I felt so helpless ... we were moving my 75 yr old mother after she had a stroke and this experience almost gave us both another stroke. It was such a stressful time in our lives that I wasn't thinking straight .... and I was totally had.
I still don't know if everything that was packed actually arrived, because it was put into storage and their 'list' of things was pretty much illegibile. One page of 'boxes' wasn't even numbered, they just drew an arrow down the page and told me that represented 50 boxes. Then the whole delivery game ... this is also consistent with other reviews I have read, unfortunately only after my bad experience. They give you a timeframe when your things 'should' be picked up and delivered, but those dates dont' mean anything, so if you actually have a job and commitments it would be nearly impossible to connect with these people on either end because there's no planning or commitment involved.
Then once they had the highjacked goods loaded up, we were told the items would NOT be delivered directly to IOWA, her things would be completely UNpacked into a 'holding facility' at an undisclosed location, along with other people's belongings (No WONDER PEOPLE'S THINGS GO MISSSING) Until such time as they had other people's things going to Iowa, whereupon her stuff would be loaded onto a larger truck ... so all told, my mother's stuff was loaded at our house, unloaded at some holding site, reloaded onto another truck, then unloaded into a storage facility in iowa which will have to be reloaded for her actual move once she establishes a place to live.
WE all know how much wear and tear a move has on furniture .... well ... i'm just thankful my mother didn't own anything of actual value furniture wise, but it's all she has! and she's attached to it. Upon delivvering the things in Iowa, the movers demanded cash (now isn't that just FISHY????) and removed the blankets they had used to move her things ... otherwise we'd have to buiy them for another few grand!
So now my mother's furniture is sitting in storage w/o protection. If they had told us this, we would have covered the furniture in other wrapping! The whole thing was just insane and even getting our money back wouldn't erase the horrible experience from our lives .... but we won't get our money back ... because I don't think it's worth our time, but i'm writing this, taking time out of a vacation day to warn others, DON'T DO IT ... AND PLEASE CHECK REVIEWS BEFORE YOU HIRE A MOVER!
This report was posted on Ripoff Report on 04/16/2009 04:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hercules-Moving-Hercules-Van-Lines-Hercules-Moving-Systems/Los-Angeles-California-90058/Hercules-Moving-Hercules-Van-Lines-Hercules-Moving-Systems-SCAM-Quotes-Real-Price-Re-444212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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