Holiday Inn Multiple Overcharges=overdrafts PIttsburgh-Parkway East Pennsylvania

This horrific story seems to be ongoing as I attempt day after day to get my money back. The beginng:
I checked in to what appeared to be a courteous, clean hotel. This in the end was not the case, but I need not go into details regarding the cleanliness. Let me just mention that if you have an allergy to mildew, perhaps this isn't the hotel for you.

Anyways, when my friend and I checked in my receipt for half the room said $47.98 (+tax)..not exact penny, but you understand. However, when I woke up, my receipt under my door stated $149.39. When I phone Matt at the front desk, his famous line was "Our rates do change day to day". Hmmm...$100 increase seems like a bit. So after pitching a fit and Matt reluctantly refunding money, I was content.

Once I got home later that day, my acct. showed a little more than a refund. How about numerous additional charges (overdrafting my bank acct. by this point) and a few credits. My husband and I couldn't make heads or tails of it. So I called the hotel and spoke with Mindy who stated "I'll take care of it".

Today, I check my acct. and not only did she NOT take care of it, but there were MORE charges on the acct. Are you serious?! So I called and Jody stated "I'll take care of it in 10min.". Jody, the a.m. mgr., eventually never took care of it, never called me back and unprofessionally dumped my problems on the poor front desk girl Sherri who was attempting her best to difuse the situation.

This afternoon, 8/10/08, I phoned Mindy again and asked her when this is going to be over. She stated again that she would credit my acct. and comp my room. Wow....that was going above and beyond. The best part is she's also willing to send me a free rm. certificate...so I can relive this nightmare all over again.

I asked Mindy, can I speak with the owner? Her exact words were "He won't care." So my mission for this report is to see how much this owner does care to rectify this situation and make me want to come back to his hotel or any Holiday Inn in general.

One more thing.... that credit I was received....still waiting for it. I am still out WELL over $100 dollars. Theft???

It's more than an incident gone very bad, it's now down to how are they going to fix it. Thus far, not so good.

Michelle
Altoona, Pennsylvania
U.S.A.