• Report: #122784

Complaint Review: HomEq Servicing

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  • Submitted: Tue, December 14, 2004
  • Updated: Fri, October 20, 2006

  • Reported By:Gallatin Tennessee
HomEq Servicing
www.homeq.com Charlotte, North Carolina U.S.A.

HomeEq Servicing added $100.00 to a check I did not authorize. Constantly harassing and very aggressive phone calls. Rip-off! Charlotte North Carolina

*Consumer Suggestion: Advice

*Consumer Comment: What an ammazingly STUPID comment!

*UPDATE Employee: FYI

*Consumer Comment: To "D" and "J"

*UPDATE Employee: get your facts straight...

*Consumer Comment: Our Friend "J"

*UPDATE Employee: Oh Please

*UPDATE Employee: correction...

*Consumer Suggestion: HomEq everytime they get someone to pay via check over the phone, they get commission

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Due to my pay day situation (I get paid on the 15th of each month)I pay my mortgage on the 15th. (There are no late fees accessed until after the 16th). I have explained this to these people over and over, they always say they will note my account but by the 2nd of each month , aggressive phone calls start at home and at work.

They (homeq) try to get me to predate a check by phone but I don't trust them, one month they added 100.00 to my check without my authorization for some bull fee they made up. After I talked to a few people at their company and threatened them with fraudulent practices they reimbursed me. Unfortunately my mortgage was sold to this company from my previous mortgage lender.

Deanna
Cottontown, Tennessee
U.S.A.

This report was posted on Ripoff Report on 12/14/2004 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/HomEq-Servicing/Charlotte-North-Carolina-28272/HomeEq-Servicing-added-10000-to-a-check-I-did-not-authorize-Constantly-harassing-and-ve-122784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Advice

AUTHOR: Jewel - (U.S.A.)

I have some advice for all people who posted on this thread. I have worked in the mortgage/banking/finance industry for over ten years, so I hope this helps a little.

Deanna in TN - I understand your pay situation. I am paid on the first and fifteenth of the month and have a mortgage. I suggest that you contact your mortgage company and ask about changing your due date. Many loans are eligible for a due date change. If your payment is due on the first, then collectors can start calling on the morning of the second asking for the payment because it is technically past due. It sounds like you want to make your payment on time, but need the tools for doing so. Please call them and ask about it. I think you will be better off in the long run.

Jones in IL - If people are calling you at all, then you are paying past your date and ignoring the call is not the best solution and you really should be paying the bill when it is due. Also, if a company paid out $4000.00 in commission to any employee who was not selling an actual product the company would be out of business. I am not sure where this exaggeration came from. Most people who do Collections as a profession do receive incentives for good performance - e.g. helping a borrower to pay a payment that is past due. It is common practice in the industry. Most companies offer incentives to their employees for doing a good job. Collectors collect payment and sales people sell products and services. It is how the economy works.

D and J - I can tell that both of you work in the collections world and just doing your jobs and that it can be very difficult to deal with customers who are not able to make their payments on time. I just do not think this is the best way to deal with it. You chose to be a collector. I know it is something I would ever be able to do, but someone has to.

Debra FL - D and J are not wimps, they are not allowed to state that their opinions are representative of the company they work for or they could lose their jobs. You may not like what they say or what they do, but they are doing their job by collecting payments from people who do not pay on their due date. I know I would not want to lose my job by posting comments on a website. It really is not worth it.

Angel OH - First suggestion, please use spell check on your comments before you state someone else is stupid. Also, please get your facts straight as well. HomEq has not filed bankruptcy nor have they ever been Fairbanks. I know Fairbanks has been involved in multiple legal issues over the past few years, possibly bankruptcy. I am not sure, but I do know they are not HomEq and are not affiliated with HomEq or Wachovia.

HomEq does service loans originated by the Money Store, HomEq is currently owned by Wachovia, HomEq is in the process of being sold to Barclay's Capital, a subsidiary of Barclay's Bank in London. This information can be located in multiple places on the internet.

Also when a collector calls a borrower, they are doing their job. The collector is attempting to collect a debt and any information obtained will be used for that purpose. I am sure you have heard that a few times. The best advice a collector can really offer to a borrower is to make their payment on time and they are doing that when they call. If the borrower made their payment on time, then a call would not be necessary.

This is my advice to all borrowers, do not take a loan that you can't afford or can barely afford. Try to live within your means and makes your payments on the due date so a collector call never becomes an issue for you. Also read the contract thoroughly when you take out the loan. If you do not understand it, then seek help from someone who does such as an attorney or a financial representative. Also keep in mind that you have three days after signing loan papers to rescind the loan for any reason.
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#2 Consumer Comment

What an ammazingly STUPID comment!

AUTHOR: Angel - (U.S.A.)

"D" HOney....let it GO!!!! When people read down through these "comments" from Homeq, you make your company sound SO SILLY!!! You CONSTANTLY contradict yourself (& Homeq) and then turn around in the next complaint and tell all your (and HOmeq's)"secrets". It's the employees like YOU who make it blatantly clear that there is serious deficiancies in Homeq's ability to do decent and honest business!! You've claimed on here that you dont get paid commision,(use what ever word you like), called people "LIARS", only to turn around and say today that "yes" you DO get paid ("bonuses")to be that nasty person you are! WHatever you might have to say from this point forward is null and void, you singlhandedly have made the cases against Homeq hold water!! You NEVER OFFER any advice, you constantly criticize people,......if you really wanted too...you could BOOST your income even more by helping these people come to some sort of arrangement! You have sat in at your desk so long, you have forgotten that it's a CHAIR not a throne! My dear, you could do SO MUCH better if you were willing to offer help/advice on here to get people to work with you (like you claim your company has) Yes I agree that there are some people on here that have NO INTENTIONS of paying and are looking for someone to blame, however your company's constant critical and demeaning behavior to ALL clients is very evident! Those of us willing to work with you are tired of it and most have handed it over to attorneys!
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#3 UPDATE Employee

FYI

AUTHOR: D - (U.S.A.)

For your own information, I make good money for what I do and I get huge bonuses every month, not like that's any of your business though...We don't get commission, the payments we collect on delinquent accounts affect our monthly statistics which is how we get bonuses. So COMMISSION isn't the right word. Do get mad at the employees of Homeq because because we can pay our bills while you guys are struggling to make it.
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#4 Consumer Comment

To "D" and "J"

AUTHOR: Debra - (U.S.A.)

You wimps are too afraid to even use your own name. And you are probably getting ripped off yourself by the very own company you work so diligently for. Hmmm...others are making a commission and you aren't. If it was me, I'd be digging into this matter. Perhaps you just don't have an education or the right experience to merit a commission!
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#5 UPDATE Employee

get your facts straight...

AUTHOR: D - (U.S.A.)

Actually those MERGERS AND AQUISITIONS with the above mentioned companies have nothing to do with bankruptcy protection... they want us because they know we are a good company with excellent ratings and we make a lot of money... so before you start start stating we have "bankruptcy protection" on all these stories you should get your facts straight...
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#6 Consumer Comment

Our Friend "J"

AUTHOR: Angel - (U.S.A.)

Our friend "J" enjoys talkiing down to us, "signing up for a loan you can't pay" But what good ole "J" doesnt tell you is that Homeq is themselves UNABLE to pay their bills!! THey are under bancrupcy protection.
FYI:
They also have operated under the names, The Money store, Fairbanks Capital, HomeQ,(and according to the last HomeQ employee I talked too...)they will soon be Barclays!!Just a little FYI about our BELOVED mortgage company!!
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#7 UPDATE Employee

Oh Please

AUTHOR: J - (U.S.A.)

To correct you about the commission. The only person who has made commission was the person who signed you up for the loan you can't afford.

And the reason we have to be the way we are on the phone is because you are not paying. We take our jobs seriously and we are not dead beats who take a mortgage as a joke.

Sub-prime loans for sub-prime intelligence.
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#8 UPDATE Employee

correction...

AUTHOR: D - (U.S.A.)

I work at homeq and no we don't get commission when someone makes a payment so however told you that wasn't accurate. We're not selling anything so why would we get commission?? How does that make sense??
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#9 Consumer Suggestion

HomEq everytime they get someone to pay via check over the phone, they get commission

AUTHOR: Jones - (U.S.A.)

I know someone who works for HomEq, and everytime they get someone to pay via check over the phone, they get commission, and it's a pretty high amount too. His co-worked made 4 grand alone in comission last month, and that's not including his hourly pay! That is why they are so aggressive I guess....I just don't answer their calls when they call....and thank god I've never had a problem with them!
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