- Report: #294902
Report - Rebuttal - Arbitrate
Complaint Review: Home Depot
Home Depothomedepot.com Internet U.S.A.
Home Depot - homedepot.com PAYING for a frige I don't have - MISSLEAD by LG HORRIBLE customer service departments Internet
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After 3 revised delivery dates I STILL DO NOT have this refrigerator, and NO EXPECTED DELIVERY DATE. Just when I have a delivery date set I CALL Homedepot.com AND LG Electronics to follow up and things are changed WITHOUT NOTIFICATION. Calling either customer service department doesn't help because you just get passed around. Then I am told product is arriving to the warehouse but I cannot be guaranteed to receive one from the warehouse. As of this morning, They will contact me when one is available and they have no idea when that will be.
Alternative models/brands were suggested but for an additional $400+ out of my pocket. And to get the charges OFF my card I would have to CANCEL my order. Yes THEIR REP suggested I cancel my order. I can't just cancel, the "special online price" (scam) is almost $700 less than any other store, even less than scratch and dent models! They know my hands are tied due to the extremely low price that I will not be able to match anywhere else yet customer service cannot provide me any other details regarding delivery.
If anyone from Homedepot.com customer service tells you to go to a store for help - don't! ONLINE BUSINESS IS COMPLETELY SEPARATE FROM STORE BUSINESS, there is nothing they can do to help you (especially appliances)!
Nightmare To Be Continued....Not by Choice!
Northfield Center, Ohio
This report was posted on Ripoff Report on 12/27/2007 02:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot/internet/Home-Depot-homedepotcom-PAYING-for-a-frige-I-dont-have-MISSLEAD-by-LG-HORRIBLE-custo-294902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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