• Report: #335112

Complaint Review: Hostway

  • Submitted: Wed, May 28, 2008
  • Updated: Mon, May 25, 2009

  • Reported By:Midlothian Virginia
www.hostway.com Internet U.S.A.

Hostway Set up an account without permission, threatening collection companies & creditbureaus, Chicago Internet

*Consumer Comment: Same thing here...Account closed 3/27/08 won't let me zfer domain until I pay $500 NOT owed

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Contacted Hostway to change IP and nameserver addresses of our domain to Yahoo.com whom we contracted as our web provider. Original account was a free account on DotEasy.com (but hosted by Hostway).

It took three months for them to change the nameservers for our domain. A month after this they tell us that somehow we know owe them over $1000 for some account they set up surreptitiously and that we never contracted with them.

I have contacted their abysmal billing department with numerous emails, and eventually had to phone. Explaining the situation they refused to talk about the issue, and when I continued to state my case they cut me off. I have been cut off by them in this way three times.

Now they are threatening to send our details to a collection agency and credit bureaus. My final email to them was that if they pursue such sanctions as we dispute this issue, then we will be forced to sue for libel.

Has anyone else suffered the underhanded practices of this company?

Midlothian, Virginia

This report was posted on Ripoff Report on 05/28/2008 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hostway/internet/Hostway-Set-up-an-account-without-permission-threatening-collection-companies-creditbur-335112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Same thing here...Account closed 3/27/08 won't let me zfer domain until I pay $500 NOT owed

AUTHOR: Dustin - (U.S.A.)

I had a similar experience. I had renewed my domain through godaddy for 10 years in advance. I transfered the domain to hostway, and ran a successful video game website for about 5 years. My company lost its supplier, and we closed the business, but retained the website just in case we at a later date want to reopen the business or even decide to sell the domain we own.

We decide to start the business again, and when I try to login to my domain account it will not let me. I request my password via Hostway.com and it sends me the same password I entered. Thinking I may have entered it incorrectly I copy and paste the password from the email...again no luck. I email hostway, no one responds. I email them again about 5 days later, again no one responds. I email them 5 more times in the next several months, again no replies. I then google for a phone # for hostway, where I finally get one.

I call hostway and speak to technical support, who say my account has been closed since 03/27/08. and that is why I cannot access it. He states "An email should have been sent to your email address saying if you did not pay your outstanding balance of $65.90 the account was going to be closed. You did not pay it so it closed." I responded that I understood that the website and its subsequent features would be closed, but my domain name I renewed for 10 years through another website, godaddy.com, and that is what I needed access to so I could transfer it to another host. They state I have pay my outstanding balance of $65.90 to allow it to be transfered. I stated I own the domain, and the domain is not part of a secured debt so legally they have no right to hold or take my domain. He stated to call billing in the AM. I ask to speak to a supervisor who agrees to email billing to release the domain, but again asks me to call in the AM.

I call billing in the AM, and am told that my domain is not recoverable as the account was closed due to an outstanding balance of $65.90. If I pay they may be able to recover it, if I do not pay they cannot. After explaining that I renewed the domain elsewhere for 10 years, then transfered it to hostway, and I therefore own the domain totally apart form Hostway, and since the debt Hostway states I owe is not a secured debt they have no legal right to hold my domain nor take possession of it. She refuses to help until I ask for a supervisor. She then states she was able to recover the domain, and I can access my account and transfer the domain if I so choose. I ask about the other 30 domains that expired during the time I could not gain access to them for the same reasons previously stated, she said she saw no other domains. I explained I have renewal notices from Hostway in my email. In fact I just got one yesterday. She says that it is impossible as she sees no other domains.

About 5 days later I am getting ready to transfer the domain, but before I start I go to my email. I find a bill from hostway for nearly $500. It shows them trying to charge my Mastercard on 05/20/09, but the bill does not show being created and sent until 05/23/09!?!?! Further it shows them charging me for my old website, and the subdomain charges etc since mid May of 2008 or about 2 months after the account was closed due to an outstanding balance of $65.90. I have tried calling them but they are out for Memorial day. I have also emailed them and am awaiting a response. What a horrible, shameful company.
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