- Report: #99295
Report - Rebuttal - Arbitrate
Complaint Review: Hotels Etc. TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Hotels Etc., INC requires companies to provide their network with a discount that is not available to the public. Hotels Etc. helps members save money on hotels, restaurants, entertainment, travel & much more. Hotels Etc goal is to save members hard earned money, enjoy life & travel.
Hotels Etc (Lee & Keith Monen) & Crystal Braun2113 Highway 95 Suite 9 Bullhead City, Arizona U.S.A.
Hotels Etc. REVIEW: Hotels Etc. executive team and employees are dedicated to 100% customer satisfaction. Our approach in negotiating discounts for our members makes our program unique and easy to use. hr width="100%" bgcolor="000000">*UPDATE: Hotels Etc. Inc pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. Hotels Etc. Inc recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Hotels Etc for its full commitment to quality customer service.
Rip Ripoff Report's discussions with Hotels Etc. Inc have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Hotels Etc. Inc listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Hotels Etc. INC’s principal, Mr. Shawn Pigg, has informed us that his personal philosophy is that his members receive the deepest discount in a secure environment. [continued below]....
One of the things Ripoff Report learned in the course of its review is that we indeed have the deepest discounts in the industry and typical customer feedback reads, “Hotels Etc. INC is incredible and has saved me and my family a great deal of money. Thank you for offering such a great product and service”.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Shawn Pigg during an onsite inspection held by a third party verification company with no biases toward Hotels Etc.
Hotels Etc. is a company dedicated to providing their clients with the lowest discount rates for hotels. Shawn Pigg, CEO, stated, "Hotels Etc. has the lowest travel entertainment recreations discounts on the market." The staff negotiates with companies all over the globe to get a discount that is not available to the general public. Once they have obtained the discount it is placed on the member's only aspect of their website. Mr. Pigg additionally stated, "our motto here is to help people save money, and that's what we focus on."
Leads for Hotels Etc are acquired through several different venues including television, radio, magazines, newspapers, conventions, and seminars. After initial interest has been placed in Hotels Etc. a potential client can sign up to become a member on Hotels Etc.'s website. After they sign up a package is mailed to their home that includes instructions as well as a physical membership card, "from that point they go to the website and register, and then are able to access the discounts."
CUSTOMER CARE & COMPLAINT RESOLUTION FROM HOTELS ETC
During the onsite interview, Mr. Pigg was asked to describe some of the common complaints that Hotels Etc. receives. Mr. Pigg assured us that they rarely receive complaints, but if one does arise they will go above and beyond to ensure customer satisfaction. Mr. Pigg described a situation where a client missed a hotel reservation due to a flat tire, "I got a hold of our suppliers and got her money back."
When asked to comment on complaints posted on Ripoff Report's website Mr. Pigg stated that one of the complaints on the website was from a disgruntled employee. He believes other comments to be a result of customers being frustrated and instead of reaching out to Hotels Etc. they posted on Ripoff Report. Mr. Pigg ensures all clients that they can reach out with an issues, "if anybody ever has an issue, comment, complaint, or anything in between they can contact our office here, and we will be more that happy to assist them." It should be noted that Hotels Etc. are proud members of the BBB, "we have an A+ rating across the board."
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report. Mr. Pigg explained that they have made the entire process of booking more convenient for their clients through the use of online booking tools, and an online hotel catalog.
Hotels Etc. is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Pigg further stated, " It means a lot to us because it gives us an opportunity to address any issues that may arise from our program, and talk with clients to make sure their satisfied. We don't want somebody to join our program and not be happy. We want them to join our program, save money, and renew every single year."
HOTELS ETC – STATEMENTS FROM SHAWN PIGG
" We consider all clients and members part of our family and treat everyone like they should be treated. We listen to all of our customers regardless if it is positive or negative and take every word into consideration in order to improve our program and discounts.
We are one of the top membership programs that only deliver the best discounts possible. Everyone has their own individual account which allows them to monitor reservations, purchases and earn reward points for free vacations. We continue to add new discount partners daily and will continue to improve user friendliness for our members and clients. We have the deepest discounts on Hotels, Condos, Resorts, Vacation packages, theme parks, movies, golf, recreation and entertainment.
Hotels Etc. Inc's “We are one of the top membership clubs on the net. Not only do we help members save money but we also help business owners increase revenue, help fundraisers raise those much needed funds and help corporations with employee benefits and membership enhancements. We supply our discounts to a great deal of companies across the globe for employee appreciate, customer appreciation and value added benefits.” Hotels Etc. Inc takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "takes employee satisfaction and participation very serious. Employee feedback and surveys reveal comments such as this, “ Hotels Etc. INC provides a very positive environment to work. Opportunity for growth and suggestions are encouraged. Mr.Pigg is truly concerned about our contribution to the company and truly concerned about customer support. He takes the time to listen and communicate with employees and customers.”
Ripoff Report was pleased to learn that Hotels Etc. Inc's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM HOTELS ETC
Hotels Etc. Inc recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Hotels Etc. Inc has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with In summary, after our review, which included discussions with Shawn Pigg. Ripoff Report is convinced that Hotels Etc. INC does beat public rates and is committed to quality delivery of services resulting in total client satisfaction. Hotels Etc., INC is a company you can trust and would recommend to join. , Ripoff Report is convinced that Hotels Etc. Inc is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Hotels Etc, Lee & Keith Monen & Crystal Braun ripoff TRAVEL CLUB ....SCAM ARTIST. They LIED & told me we could look over club info. not happy with it Full Refund... No Questions ..No Problems. rip-off Bullhead City Arizona
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Ripoff Report has always had a uniform policy to not remove Reports. Ripoff Report is a permanent record. The record is now set straight.
STATEMENT FROM HOTELS ETC:
Company has since changed owners and not provides superior customer service and 100% customer satisfaction to ensure every member of our program is a happy member.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Hotels Etc. kept generating emails to my address and for a long time I was just trashing them. Finally after a while I took a look at one of the letters. My mother and I take several trips each year so we decided to try it out. They were running a special on there lifetime membership. It normamly cost 189.00 but for a shor time it was on special for $ 99.00. It came with some other free (what a joke) things too. I called and talked with Lee Monen about the club and told her I was not sure it was right for us. She said that we could take it out and look over all of the materials, that there was a 30 day return policy on the club.I put the cost of the club on my American Express card, I figured it would be easy to get the credit put back on the card. I looked over the information that she sent and I could not find any thing that we would use. The car rentals they quoated UP TO 25 % off......the best I could find was 3 to 5 % and that was pushing it. They said 50% on the Hotels and then they named some of the large chains making you think that it was ANY of those Hotels........it was not. It was ONLY a SELECT FEW HERE and THERE. The way it is presented on the inter net and in the information that they send out makes you think other wise. It is down right decieving. My mother and I joined on May 12th, 2004. It took a good week or more for us to get the information from her. We decided it was not right for us and I called her back on June 2nd and told her we did not wish to remain a member of the club. I WAS WELL WITH IN THE 30 DAYS. She told me as soon as she recieved the packet back from us that she would put the credit back on my American Express card. I sent it return register reciept (I have the card with Lees signature on it) so she could not say that she did not get it back. I have called and left them messages and they refuse to call me back. I have Called and talked with Lee Monen directly on 4 seperate occasions sence I sent the packet back to her. I keep asking her when she is going to credit my account. I first time she was down right nasty and told me that these things take time. Well, it sure did not take any time for her to charge the fee to my card. The next time she just seemed put off that I was bothering her and said that she would look into it.....Fat chance of that one happening. Each time I manage to get hold of her I probably have 15 failed attempts in between to her answering machine. The 3rd time she acted suprised that it had not been done yet and she promised that she would get it straight. It was then that I informed her that I put in a complaint with American Express and that they were starting an investigation into the matter, her response to that was "Oh it's taken care of then so I dont have to do any thing" and she was going to hang up. I got her to stop and I told her that she still had to put the credit on the account, she said that she would look into it again. Finally I talked with her for a forth time and she told me that she would call he book keeper and find out why it has not been credited to the account. She took my name and my number down (Like she did not already have it) and she promised that she would call me back before the end of the day. Guess I Don't really need to tell you she did not call me back by the end of the day. Personally, I tink I have a better chance of seeing pigs fly than hearing her call me on the phone. The more I have tried to get reach her the more angry I have become over the situation. Especially now that I see they have done this before under the name Hotelsetc.com and also under their other name Capital Choice Consumers Credit (and many others too). How is it they can get away with doing this over and over. I do not under stand why the government can not stop people like this, why are they not in jail if they have done this so many time to other people? So for now I waite while my credit card company does its investigating and see what they decide. I can only hope they go after them. Catherine Vienna, Virginia
This report was posted on Ripoff Report on 07/17/2004 12:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hotels-Etc-Lee-Keith-Monen-Crystal-Braun/Bullhead-City-Arizona-86442/Hotels-Etc-Lee-Keith-Monen-Crystal-Braun-ripoff-TRAVEL-CLUB-SCAM-ARTIST-They-99295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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