- Report: #1154749
Report - Rebuttal - Arbitrate
Complaint Review: Hughes Net
Hughes Net11717 EXPLORATION LANE GERMANTOWN, Maryland USA
Hughes Net Terrible internet service provider, rips people off and is no good for people with multiple computers. GERMANTOWN Maryland
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My family and I live outside of the city limits and we are very limited on what internet providers we can use, one of which is Hughes Net. We started out with Hughes Net over 2 years ago, which at the time was not Gen 4. There are 5 family members and each has their own computer.
We knew that the service was limited, but since we did not have any other good choice, we signed on withHughes Net. At the time they did have a time period in which no daily allowance was used, from 1 to 6 AM. Me and some other family members used that time to save the daily allowance for the ones who worked and could not use the free time. This worked out fairly well and though we ran out of daily allowance before the reset time, it was bearable.
Then......Hughes Net went to Gen 4 in our area, claiming how much better it would be and how much more you could do with it. What a Ripp Off! They give you with the highest plan, 20 GB of daily allowance and 20 GB of bonus allowance. The bonus allowance is for the hours of 2 to 8 AM and with 3 of us using it it dissappears very quickly. The month of May allowance was used up in about I week, both bonus and daily. So we have been nearly 3 week with very limited usage and very slow internet. With Gen 4 once the bonus time is depleated, then even if you are using the internet between 2 and 8 AM your daily allowance starts being used.
I have called and sent emails complaining to them many times being given free tokens to reset some usage which each time lasted not even 1 day. Of course was told I could buy more tokens, which once I did buy several, running my bill up too much, but learned my lesson there and will not do that again.
They gave me many lame explanations why my internet usage was dissapearing so fast. One said we were using too many uploads or downloads. Another said the our computers were using internet even when turned off with updates etc. But this is done from the get go and we have never used up internet this fast before this the month of May 2014. Another person said that there may be a virus or worm on one of our computers, but each are monitered daily by an internet protection, and I know we would know if we had one.
Each time I see a commercial about Gen 4 it makes me mad, knowing that what they say is not true, at least not for multiple compter families. If anyone knows who we could complain to about not being able to get more service providers in our area and might be successful in possibly being able to get better, I would like to know.
This report was posted on Ripoff Report on 06/14/2014 01:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hughes-Net/GERMANTOWN-Maryland-20876/Hughes-Net-Terrible-internet-service-provider-rips-people-off-and-is-no-good-for-people-1154749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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