- Report: #168139
Report - Rebuttal - Arbitrate
Complaint Review: Hydroderm
Hydroderm8500 Higuera St. Culver City, California U.S.A.
Hydroderm ripoff Culver City California
*Author of original report: Hydroderm Culver City California - update
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I ordered a trial package on Nov 12th 2005 and received on 22nd.
I called on Dec 16th for return as the time that I was using the lotion I did not see any improvement of my wrinkles. The lady I spoke with said I have been charged $69.00 as my shipment went out on 14th and the 30days trial starts counting on the shipping date. I could only blame myself that I did not check carefully.
After I hung up the phone, I decided to log onto my account again to see if they did cancel my order. I found out my shipment date is 16th not 14th!!! That woman is a liar!!!
I called back straight away. A guy agreed to issue me a return number and promise to refund my money in two days.
Be very careful when you deal with free trial - check the dates and marked it on your calendar. And always call back 2~3 times after the cancellation to make sure the telephone operators did their job correctly.
scarsdale, New York
This report was posted on Ripoff Report on 12/16/2005 10:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hydroderm/Culver-City-California-90232/Hydroderm-ripoff-Culver-City-California-168139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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