- Report: #1039148
Report - Rebuttal - Arbitrate
Complaint Review: IBI Dermstore
IBI Dermstore Dermstore, dermstore.com Misleading, Deceptive, Crooks Louisville , Internet
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I contacted dermstore Customer Service (probably the work-fom-home type) and was told to wait and call back, that she could not/would not issue a replacement order for something that obviously wasn't coming. I even mentioned the fact that should I call bak later, they would surely say the item was no longer in stock. The rep also refused to issue a refund.
The next day, I again contact them and get a rep who is willing to replace the order...if only it was in stock. She then offers a merchandise credit (no thanks!). I'm now waiting to see if they in fact issue the refund I was promised in a timely manner. If not, I contact Better Business Bureau and every consumer protection agency who will listen.
This report was posted on Ripoff Report on 03/29/2013 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/IBI-Dermstore/internet/IBI-Dermstore-Dermstore-dermstorecom-Misleading-Deceptive-Crooks-Louisville-Interne-1039148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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