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  • Report: #464680

Complaint Review: ILD TELEPHONE SERVICES

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  • Submitted: Wed, June 24, 2009
  • Updated: Mon, July 13, 2009

  • Reported By:Santa Rosa California
ILD TELEPHONE SERVICES
www.ildteleservices.com Nationwide U.S.A.

ILD TELEPHONE SERVICES - 10 15 15 800 CHARGES NOT RIGHT charging someone charges when they dont use ild teleservices incorporated Santa Rosa ca

*REBUTTAL Owner of company: ILD can Assist

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i been charged from ild teleservices a charge for 7.14 for something i did not use...i reported it to the CPUC


i need to know who else is involved

sharon
Santa Rosa, California
U.S.A.

This report was posted on Ripoff Report on 06/24/2009 05:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/ILD-TELEPHONE-SERVICES/nationwide/ILD-TELEPHONE-SERVICES-10-15-15-800-CHARGES-NOT-RIGHT-charging-someone-charges-when-they-464680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

ILD can Assist

AUTHOR: Ild-Customer Service - (U.S.A.)

Hi Sharon,

I'd like to assure you that ILD strongly condemns and does not participate in cramming which is the practice of placing unauthorized or misleading charges on a telephone bill. We process over 120 million transactions each year for buyers and merchants that's over a half of a billion dollars in purchases, and only a small fraction result in disputes and chargebacks, just like with credit cards. When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards. ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement.

So, if you feel you have been crammed or charged without your consent, please let us know. Send an email to askild@ildmail.com or call us at (800) 953-7765.

Regards,
Sandra
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