• Report: #1014160

Complaint Review: Infofree

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  • Submitted: Thu, February 14, 2013
  • Updated: Tue, February 19, 2013

  • Reported By: Inzbiz — Ft Lauderdale Florida United States of America
Infofree
11211 John Galt Blvd Omaha, Nebraska United States of America

Infofree Inaugural Pricing Omaha, Nebraska

*Author of original report: Contact

*UPDATE Employee: Renewal

*Author of original report: Update

*UPDATE Employee: Renewal

*Author of original report: Renewal

*UPDATE Employee: infofree.com

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I signed up as an inaugural member of their services. Entered my credit card info to be signed up for the automatic renewal program. After 1 year I noticed the renewal was about to expire and called in my credit card just to make sure. Spoke to customer service to continue the special lifetime pricing and was told that the "credit card specialist" would be in touch. After several attempts of trying to reach this person I misplaced the number.

Have tried to make contact with them via email and phone but they would not budge and will not honor the inaugural price in the original agreement.

I have tried to speak to the CEO Mr Gupta on several occasions and it his company's practice not to respond to any requests. My conversation with the VP of Sales/Service to reach out to him were not accomodating and simply arrogant to say the least. His response was  "I was just in a meeting with him, I informed him of your situation and he agreed that per the terms and conditions were are in the right"

Not once do they even care about their customers nor do anything to make it right.




This report was posted on Ripoff Report on 02/14/2013 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Infofree/Omaha-Nebraska-68137/Infofree-Inaugural-Pricing-Omaha-Nebraska-1014160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Contact

AUTHOR: Inzbiz - (United States of America)

For the official record the phone # that was left was not the same direct dial # in the email for your "credit card specialist".

If this company strives to provide good customer service by offering IPADS for reviews it would have made accomodations to honor my request or provide an incentive to make it happen. By those reading this correspondence I hope get a true picture of the business practices at this company and its sales management that have absolutely no regard for good customer service. Nothing more than a total bait and switch on the product offerings and robotic canned answers from their VP of Sales to questions and responses.































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#2 UPDATE Employee

Renewal

AUTHOR: Blake - (United States of America)

You are correct, our conversation was via Chat.  According to our records, our credit card specialist reached out to you last in December and left you a voicemail.  When you were able to locate his contact information again, in January, your 30 day window to lock in your previous rate had expired.
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#3 Author of original report

Update

AUTHOR: Inzbiz - (United States of America)

For your information I did not speak to you personally on the phone. I stated via chat I left the last message for your "credit card specialist" who did not return my last call in November and early December. I came across an old email that had his direct line and contacted him again in January. The response I received was too late when I tried to reach him as well. .... Which is just another canned response.  

The head of sales turned it into an arrogant sales pitch to go to a new higher priced plan and terms that (effective February 1st) that is simply not "UNLIMITED" downloads but a form restricted to only 4000.  "UNLIMITED" now refers to searches only.

My intitial request was to get contact info for the CEO since most of the emails have his name on them to share customer experiences, which were all turned down or ignored. I am sure he would like to see that his Sales Director has not been accomodating to make it right.
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#4 UPDATE Employee

Renewal

AUTHOR: Blake - (United States of America)

As you stated on the phone last week, you exchanged calls with our Credit Card Specialist, with him leaving the last message for you.  You then told me last week that you misplaced his information and were not able to contact us until last week.   
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#5 Author of original report

Renewal

AUTHOR: Inzbiz - (United States of America)

Would have been great if my call was returned promptly in the first place.


My name is M*** & I am the credit card specialist at infofree.com.  I understand you spoke with A** a couple days ago to make sure your yearly subscription would renew at the $249.50 price you paid last year.  Your subscription did not automatically renew itself.  Could you please call me as soon as possible so I can set you up with a new subscription?  We will honor the $249.50 yearly price that you paid last year.  My direct phone number is ****.  Please have your credit card information ready when you call.  Thank you.


M** ****

Credit Card Specialist | infofree.com
 

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#6 UPDATE Employee

infofree.com

AUTHOR: Blake - (United States of America)

I am sorry that you did not renew your subscription when you had an opportunity.  When you came back to us our prices had changed and you were asked to pay retail pricing.
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