I had an AT&T account in good standing for over 2 years. I was looking to change over to cingular because it was inevitable. I was looking for a good deal on a bluetooth capable phone (Motorola V551). I found the best deal on wirefly.com. I read the short contract on the computer screen and it stated that a new account must be opened and the new account can not be a substitute cingular account. I wanted clarity on the contract, so I called the order number to clarify. The sales Rep. said it was ok to port your number and cross over from AT&T to cingular even know they are merging.
So, I paid $85 for the phone with a $85 mail in rebate. Two months later I get an email saying I defaulted on my Equipment Discount Contract and owe Infonics $250.Now my phone went from free to a $335 phone!They also sent me a defective phone that doesn't hold a charge!
Needless to say, I was very upset when I called Infonics!They told me that AT&T and Cingular were the same company and that constituted a breech in contract under the substitute clause. I told them the sales rep. mislead me and the so called change in service number was my original phone # portability that was so prominently advertised all over the web site.They didn't care!
I pretty much told them they misrepresented the contract and had false advertising issues on there web site.I asked for the original contract verbally and through the writing of a debt validation letter with no response. I was promptly turned over to collections in the matter of a couple of weeks.
I absolutely got hammered by ERC (Enhanced Recovery Corporation)and Inphonics collections!They threatened to make my phone bill go to $500 if I didn't settle the debit.The threat was true, they were attacking text messaging and browser messaging!I ended up turning these services off with about $20 in damage because I caught it early! Then they tried overloading my sim card by sending voicemails till the sim card can't take any more.
So, I had to shut my voicemail down! I pretty much had to endure massive amount of calls on the first weekend including multiple calls on sunday which is against fedearl law! I told the collections agent that he was breaking federal law on sunday after the third call and said," he knew it and he didn't care"!
Believe me ERC is not afraid of breaking federal laws and the fair credit reporting act!! I am now in the process of trying to cease and disist collections activity and settle the rip-off debt without trashing my credit!
I can't believe companies can get away with this!!This is truly a crime!My advice to others, is obviously don't use 3rd party internet cell phone deals.Also, if you by unlucky chance are already caught in the process, do not state," a refusal to pay this debt", or your life will become a living hell through ERC!
Cedar Park, Texas