- Report: #797387
Complaint Review: Instant Checkmate.com
| Instant Checkmate.com
Las Vegas, Nevada United States of America |
|
Instant Checkmate.com NOTHING BUT A SCAM SITE Las Vegas, Nevada
*Consumer Suggestion: Checkmate refund
*Consumer Comment: JUST CALLED INSTANT CHECKMATE - POSITIVE RESULTS!
*General Comment: the term fraudulent is not the correct term to be used
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Now, 3 weeks later I see a charge for just shy of $40 on my credit card. Didn't even recognize the company name. Had to go to their website to see who it was. Looked all over for a link to cancel my account. All they have is a phone number. Called during business hours and held for 28 minutes.....NO ONE ANSWERED. At the same time, on another phone, I was contacting my CC co. Man said it was the 2nd call today that he took about the same company fraudulently charging the credit card. Charge was still pending, but as soon as they try to collect on it the credit card company will file the dispute. Also took a photograph of my cell phone screen showing a live call with today's date to their customer service number and the length of time of the call.
Found a possible email address for them and sent an email demanding a stop payment and a credit.
INSTANT CHECKMATE NEEDS TO BE STOPPED AND CHARGES FILED AGAINST THEM!!
This report was posted on Ripoff Report on 11/12/2011 05:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Instant-Checkmatecom/Las-Vegas-Nevada-/Instant-Checkmatecom-NOTHING-BUT-A-SCAM-SITE-Las-Vegas-Nevada-797387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search TipsI noticed a charfe of $22.83 on my bank account statement I traced it back to Checkmate.
If memory serves it was supposed to a one month free trial period, When the month was up they applied the charge without warning me.
I called Checkmate to inform them that I didn't want to continue with the service. The agent canceled the "account" , then checked with his supervisor and refunded the money. ( The must be receiving a lot of complaints)
Moral: Don't subscribe this type of company if it has a recurring monthly charge. Use a month by month basis. I've been watching my statements and canceling subscriptions with recurring monthly charges. -That add's up!!
#2 Consumer Comment
JUST CALLED INSTANT CHECKMATE - POSITIVE RESULTS!
AUTHOR: sassyNsober2 - (United States of America)
SUBMITTED: Sunday, February 10, 2013
I, too, COULD NOT FIND a cancel trial prompt - so, since I noticed they were within the PST hours and NOT the normal EST - I called the same number as the one listed in the previous report. Within 5 minutes, maximum...I asked if I could cancel online or if I "had" to utilize the phone number to do so. The customer Service Rep said, "Yes, you have to call to cancel."
I was able to cancel in a timely manner, avoid the charges and all in a very pleasant phone call that was handled professionally as well as prompt.
I was also given a final date to use this website that they didn't have to do; per the agreement!!
What a happy surprise and I only replied here because I received the opposite service and thought you should know. It is money and that is important in today's world. (Notice my frugal self could pay a dollar but I can't afford their monthly fee for a non-business matter in the first place.)
Thank you.
#3 General Comment
the term fraudulent is not the correct term to be used
AUTHOR: anonymous - (United States of America)
SUBMITTED: Thursday, February 23, 2012
instant checkmate clearly states several times on their webpage that the following site is used for public records investigating. the key word is public record which does not pertain just to criminal records. this does however provide public housing, marriage, death, contact information, open public unsealed criminal records as well. it also does state in the disclaimer that in some cases record will not appear up to date. depending on the state, that particular state might be back logged up to 5 years on those public criminal reports so certain reports might not be available to date. If you have any type of public record, your name will appear on this site. this does not mean you have a criminal record it just states you have open public records pertaining to the specific name searched. every account does have a criminal record section, if you do not have a record it will state no criminal records found in that section. It is very important to read the disclaimers and the terms and conditions as well what the site provides before you criticize a company online for other potential customers to read about. I have had this service for a total of 4 months and i have had nothing but good experiences with the staff and company, but of course i took the time to read about the site before i just put in my information or a pointless complaint.
disclosures
Please do not use InstantCheckmate.com as a substitute for your own due diligence, research or caution when investigating others. While we strive to provide the most helpful information we can, we do not represent or warrant that the results we provide will be 100% accurate or up to date. There may be criminal history and/or other records that are not present in our results for a variety of reasons and users should be aware of such possibilities. Instant Checkmate does not provide private investigator services and this information should not be used for employment, tenant screening, or any FCRA related purposes. Instant Checkmate does not make any representation or warranty as to the character or the integrity of the person, business, or entity that is the subject of any search inquiry processed through our service.
links for terms and conditions and privacy pollicy
http://www.instantcheckmate.com/privacy_policy
http://www.instantcheckmate.com/terms_conditions
as well i provided frequently asked questions from the sites FAQ link to give a breif description of how and why your name would appear on the site.
What is InstantCheckmate.com?InstantCheckmate.com provides you with the most useful, detailed and important information on just about anyone. Whether researching criminal history, phone numbers, addresses, demographic data, census data, or a wide variety of other information, we help thousands of Americans find what they're looking for each and every day.Where do you get the data for these reports?InstantCheckmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record."What are the benefits of InstantCheckmate.com?Unlike most of our competitors, InstantCheckmate.com allows our members to make informed decisions about the people in their lives on a budget. While most background check providers charge a per report fee, InstantCheckmate.com members have the ability to perform unlimited searches for a low monthly rate.How do I cancel my membership?Our number one goal at InstantCheckmate.com is customer satisfaction. If you wish to cancel your membership, feel free to call one of our excellent Customer Support staff at 1-866-490-5980 between the hours of 5:00AM to 7:00PM PST Monday through Friday and 5:00AM to 6:00PM PST on Saturday and Sunday.Will I be billed every month for this service?The Instant Check Mate website offers three basic membership plans. All membership plans are billed up front for the entire term selected. By default, all plans are scheduled to renew automatically when the selected term comes to an end. If you do not wish to continue the InstantCheckmate.com service, call one of our excellent Customer Support staff at 1-866-490-5980 between the hours of 5:00AM to 7:00PM PST Monday through Friday and 5:00AM to 6:00PM PST on Saturday and Sunday.Can I sign-up over the phone?Currently, customers may only sign up for InstantCheckmate.com over the internet.How do I remove my information from your site?If you would like to remove your information from our site, please visit our opt out page.How do I change the password for my account?To update your password information:
Log in to your InstantCheckmate.com account with your username and password. Click the "Edit Account Info" link located in the upper right hand corner of the main web page. Enter the new password in the appropriate field. Click on "Change Password".

