Intelliflix, Inteliflix, Did not honor contract, did not ship game, slow shipping on movies or broken and will not refund after cancellation West Palm Beach Florida

Signed up with intelliflix because they offered games in addition to movies, a big plus in a household with a teen. Paid for 1 year to get the discount for the 3 out at a time plan. Ordered 2 movies + 1 game for first time out, 10-15 days later a movie showed up. Watched the movie, sent it back, another 10-15 days later another movie showed up, it was broken, shipped it back. After 3+ months they failed to ship even one game from a list of 30+ games, said all the games on the list were in high demand. We were able to get about 4-5 movies total between the 3 of us. On June 2007 they discontinued the games but we were "grand-fathered" I contacted the support several times about how we were not able to search for games under son's profile post June and how the games were not shipping, responses were horrible and took 1-3 days. When I asked the account to be closed they offered to extend the membership for another 2 weeks. I declined then the said that my account would close at the end of my subscription date (May 2008). They failed to provide the service/product in the time frame advertised (1-3 days), they failed to ship out any games and the support service is horrible and of the few movies that we received they skipped horribly.

Opened account May 20th 2007
Requested account closed July 2007
Contacted Credit Card Company August 1st

-----------------------------------------------

Wed, 13 Jun 2007 03:51:04 -0400
Dear Logan,
As you know, the Xbox 360 , Playstation PSP, and Nintendo DS are the newest gaming platforms and the game titles are in very high demand. Gamers tend to keep them longer than movies too; which tends to put additional pressures on available inventory. Please understand that we will release the titles to you as soon as they come available.

We appreciate your patience and understanding,

Thank you,
Hazel
Intelliflix Creative Content Support
[THREAD-ID:340994-adzbaazdds]

Your original Ticket was:
My son ordered game on the 20th of may. Nothing has show up, que still shows. what is up with this?

Thank You,
Intelliflix.com Support

-----------------------------------------------

Dear Richard,

Thanks for writing to us, your ticket number is 346311.

One of our customer service representatives will help resolve your issue as soon as possible. All tickets are reviewed and serviced, so you don't have to open another ticket with the same problem. If we need more information, we will contact you via email.

Important: Please check your email for a ticket confirmation email. If you do not receive a confirmation email within a few moments, your account may have blocked the message from getting to you.

If you still do not hear from us, then you may email us directly from whatever email program you typically use. The email address to contact us is support.reply@intelliflix.com

We'll have an answer for you soon, and do our best to reply within 2-3 business days. All support requests are processed in the order in which they are received. In the meantime, you might want to check out our FAQ page...the info you need may already be there for you?

We look forward to serving you as soon as possible.

-----------------------------------------------

Fri, 6 Jul 2007 01:47:48 -0400
Dear Richard,

I reviewed your account and queue. A majority of the items in your queue are high demand (new and/or unique) games.We understand the problem that your facing by not having your requested game in time, we always strive to serve up to your satisfaction, but things some time is not in our control, the game you requested are either high in demand or the dealers have no copies, it just depends on the availability of the particular game, some times the dealers have very few copies which are already out. So we suggest you to go for the next new release until this title are out. We will make sure that you will receive titles in timely manner.Let us know if you have any other questions.

Thank you,
Anand.

[THREAD-ID:346311-adzbaazdds]

Your original Ticket was:

My son is not able to search for games under his profile, we are under the grandfather plan. This is also one reason why we moved to intelliflix. He has not had a game ship in 2 months and 3 days. 1. How does he add games to his que now that the games have been eliminated? How can we find a status of backlogs for the games he has in his que?

Thank You,
Intelliflix.com Support

-----------------------------------------------

Mon, 9 Jul 2007 05:58:27 -0400
Dear Richard,

As you know, the Xbox 360 , Playstation PSP, and Nintendo DS are the newest gaming platforms and the game titles are in very high demand. Gamers tend to keep them longer than movies too; which tends to put additional pressures on available inventory. Please understand that we will release the titles to you as soon as they come available.

We appreciate your patience and understanding,

Thank you,
Hazel
Intelliflix Creative Content Support

[THREAD-ID:346567-adzbaazdds]


Your original Ticket was:

son is not able to search for games. The games drop down only is available in my profile. please advise.

Thank You,

Intelliflix.com Support

-----------------------------------------------

Wed, 18 Jul 2007 02:28:04 -0400
Dear Richard,

Thanks for writing in to Intelliflix. Sorry for not meeting your expectations.
To compensate the delay we will extend your membership for 14 days.
This will change your account renewal date from 2008-05-19 to 2008-06-02. we are willing to do the above stated and far beyond to ensure good customer service.We will make sure that we do a good job in future.
Please accept our apologies for not meeting your expectations. We would appreciate if you could give us an opportunity to turn around your experience with us. If you will give us another chance, we would like to offer you the best service we can. This will allow us to provide you with a better experience, and we will monitor your account closely to make sure we do a good job for you.
Let us know if you have any other questions.

Thank you,
Anand.

[THREAD-ID:348997-adzbaazdds]


Your original Ticket was:

Intelflx we started this subscription because of the movies/games. It has been over 2 months and not 1 game has shipped to my son's. It would have made sense to ship out any game on his list or at least show a status that might be in inventory. Now, he is not able to search for games under his profile. The support is not responsive and the shipping times are horrible even for movies 10+ days. We are not getting what we paid for, we wish to cancel our account and demand a full refund of $191.16.

Thank You,

Intelliflix.com Support

-----------------------------------------------

Date: Fri, 20 Jul 2007 00:50:25 -0400
Dear Richard,

Our goal is to provide you with a great service at a great price. I see that you have submitted a request to cancel your subscription plan.
We value your opinion and business and would like the opportunity to do everything we can to resolve your issues and concerns and keep you participating in the Intelliflix Experience.

However, as requested your request for cancellation has been processed. The cancellation takes effective at the end of your current billing cycle.
We would like the opportunity to turn around your experience.

Please let us know how we may be of further assistance or if you have any questions.

Best Regards,
Jay
Intelliflix Customer Support


[THREAD-ID:349141-adzbaazdds]


Your original Ticket was:

Again, We are not getting what we paid for we do not want to negotiate our dates, games are not available cant be searched and have never shipped. We wish to cancel our account and demand a full refund of $191.16. I have contacted our credit card company on this issue.

Thank You,

Intelliflix.com Support

Richard
York, Pennsylvania
U.S.A.