• Report: #69734

Complaint Review: JD Byrider And CNAC

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  • Submitted: Tue, October 21, 2003
  • Updated: Sat, November 08, 2003

  • Reported By:vinton Virginia
JD Byrider And CNAC
3151 Peters Creek Rd Roanoke, Virginia U.S.A.

JD Byrider And CNAC ripoff Roanoke Virginia

*Consumer Comment: Great Customer Service

*UPDATE Employee: several attempts to contact them we had no choice but to reposses the auto.

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I bought a car and had it finaced through CNAC what a joke. The cars service enging light has been coming on the power windows switch does not work. The car has numerous problems. Not to mention the so called finance manager Dawn Ferris is a royal pain in the rear. She admitting lost a check for payment by throwing it away, but on talking to Damon Houston nothing could be done. Or to say nothing was done.

So that made us behind one payment. Furthermore, my paydays switched from weekly to the 15th and 30th. When told this to Dawn she was to make note. Not done. Made payment on 3rd of 298.00 it took two weeks to clear so after statement came I did not know at the time it bounced however I was never notified by them or nothing. On the night of 10/19/2003 to thungs came into my posted yard and repo my car. We were never notified of this either.

To this day we have not be notified of anything. Furthermore, they took belongs to me that i have yet to get back and everytime we call and discuss this matter we are put of one way or another. Please post this as theare the biggest rip off there every was and there finacing is worse than the cars.

if you can provide help in this matter it would be greatly appreciated.

vinton, Virginia

This report was posted on Ripoff Report on 10/21/2003 01:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/JD-Byrider-And-CNAC/Roanoke-Virginia-24019/JD-Byrider-And-CNAC-ripoff-Roanoke-Virginia-69734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Great Customer Service

AUTHOR: Mandy215 - ()

I have had my car through CNAC in Roanoke and I have to say that I have never had an issue with them and recently traded my car in and got another one. Our home caught on fire a couple years ago and I called them and they worked with us on our payment. I love working with JD Byrider and if you keep in touch with them they will work with you. I would recommend a friend to them...

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#2 UPDATE Employee

several attempts to contact them we had no choice but to reposses the auto.

AUTHOR: Damon - (U.S.A.)

Response to Vickie Mott complaint

I am sorry that the Motts feel like they got a bad deal at our dealership. They fell behind on their car payment. After several attempts to contact them we had no choice but to reposses the auto. When she made a payment on 3rd of the October she was making her September 6th payment. We tried to keep working with this customer but, when this check came back on 10/16 there was not much we could do but to have to customer pay the account current or surrender the vehicle. The customer complains about our company not calling, but were asked by the customer not to contact them.

We understand customers getting into financial difficulty, but it must be understood that it is their responsibility to keep in touch with us. The Motts put a request that we not call their home or work. We do not have their home phone number because it must have been changed. I received a message from Mrs. Mott on 10/22 after the repossession. I called her back and talked either her son or her husband and left a message. I have never received a call back from here.

Mr. Mott called me today 11/7 to ask if they can have auto back. I advised him because of the recent payment history and problem we had with them over if they gave us correct social security numbers when they applied for their loan, the only way they can get auto back is to pay the balance in full.
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