• Report: #473213

Complaint Review: Jasper Contractors, Inc

  • Submitted: Sat, July 25, 2009
  • Updated: Thu, November 08, 2012

  • Reported By:Atlanta Georgia
Jasper Contractors, Inc
12485 Airline Hwy Baton Rouge, Louisiana United States of America

Jasper Contractors Verified REVIEW: Homeowners can feel confident & secure when doing business with Jasper Contractors. Long standing record to customer satisfaction. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business. Atlanta, Baton Rouge, Cincinnati, Chicago, Dallas, Denver, Indianapolis, New Orleans, Phoenix, Salt Lake City, St. Louis.
*UPDATE: Jasper Contractors recognizes complaints posted on Ripoff Report regardless of validity are issues that need to be addressed and not ignored. Jasper Contractors Ripoff Report Verified on location

*General Comment: how was the interview?

*UPDATE EX-employee responds: JASPER Contractors are crooks

*Author of original report: Response to Mr. Keyboard

*General Comment: I am interviewing for a sales position. Should I or not?

*UPDATE Employee: Now from the keyboard of a winner...

*Author of original report: response to rebuttal

* : I'm a Money Maker, I take it that YOU COULDN'T MAKE ANY

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to Jasper Contractors for its commitment to excellence in customer service.

Ripoff Reports discussions with Jasper Contractors have confirmed a commitment by the company to customer satisfaction. This means that customers can expect that the company will diligently take whatever measures necessary to come to a mutual understanding in regards to any and all service issues. In their ongoing quest for excellence within the communities they serve, Jasper Contractors listens carefully to customer concerns and uses them to learn from past mistakes in order to become more efficient as a company.

Jasper Contractors owner and CEO, Brian Wedding, has informed us that even before the inception of our company in 2004, he has been a firm believer in the importance of delivering incredible customer service. [continued below]....
..... He has applied that belief to the company culture at Jasper because their ultimate goal is to build customers for life. That being said, a stringent focus on quality workmanship and excellent customer care are often stressed upon both in the office and out in the field.

As a successful entrepreneur, Mr. Wedding feels it is imperative to listen to his customers and to respond promptly and considerately. By always putting his customers first, Mr. Wedding hopes to maintain Jasper Contractors reputation as a trustworthy and reliable company in the roofing and HVAC industry. Jasper Contractors takes employee satisfaction seriously as well and strives to promote a positive working environment by encouraging feedback from associates on a regular basis.

Jasper Contractors recognizes that complaints posted on Ripoff Report regardless of validity are issues that need to be addressed and not ignored. With the feedback generated by Rip-off Reports Investigation Jasper Contractors has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
Jasper Contractors is Rip-off Report Verified

The Following information provided in this report is based on comments made by Brian Wedding and his staff during an on-site inspection held by a third party verification company with no biases toward Jasper Contractors.

Jasper Contracts is a roofing and HVAC company located in twelve cities nationwide. Their target market is everyone because everyone has a roof over their head, whether that be at work or at home. The company believes that their size and various awards they have won set them apart from other companies in their industry. Additionally, they believe they are a competitive employer because they offer benefits such as company vehicles and insurance coverage for their employees and their families with no out-of-pocket costs.

The sales process at Jasper starts out with a salesmen knocking on homeowners doors. Occasionally, their sales force focuses on an area where damage has occurred due to storms or environmental conditions. While meeting potential customers, the salesperson is responsible for explaining to the homeowner the services Jasper can provide. At this time, the salesperson explains the steps it will take to complete the roof installation and provides advice when dealing with the homeowners insurance company. Additionally, the salesperson will aid in working with the insurance adjustor to assess the damages. During the entire sale and installation of the product, a representative from Jasper stays in constant communication with the client to ensure they are receiving the best customer care possible.

Jasper has noted that there are some areas of concern that need improvement internally, such as some of their methods of communication. Currently, they are taking an active approach on implementing new systems. For example, all of their employees are now given Android phones to ensure that orders can be processed right away. Additionally, employees have special email addresses for billing to make sure orders are taken care of in a timely manner.

One of the most common complaints Jasper receives is they occasionally leave nails behind after a job is complete on the ground. Jasper states that they go back out to the site and provide a magnetic sweep to clear the nails left behind. The other complaint the company commonly receives is in regards to the customers invoice being different than the quoted price. This is usually due to supplemental damage to roof that cannot be seen until the original roof has been taken off. Jasper does their best to explain this to customers. Additionally, the company states that if clients are dissatisfied with something, they send a representative onsite within twenty-four hours of being notified. They work with the homeowner until the situation is resolved.

Jasper has received many complaints from former employees in the sales department in regards to their termination policies. The company stated that they have put new training in place for the sales department which they feel helps to retain employees.

Since Jasper Contractors has been a part of Ripoff Report Consumer Advocacy Program, changes have been made to do whatever it takes to make the client happy. Japer is now requesting satisfaction surveys from current customers, they have more field managers working onsite, and they work to fix problems with-in twenty-four hours. They also have learned to communicate better with their customers and are implementing that through a blog and responding to the complaints on Ripoff Report. Jasper feels as though it is beneficial to defend how they are represented in their industry.

In summary, after our investigation, which included discussions with Mr. Wedding and many of his past and current associates, Ripoff Report is convinced that Jasper Contractors is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

Check out Jasper Contractors and Jasper Roofing website

Jasper Contractors, Inc Takes Commissions hard worked for... Baton Rouge Louisiana

Well, this make shift company not only has a high turn around, but they treat their employees like dogs.

They take Commissions from their sales guys and nobody can say a word of anything in fear of getting fired. Its a Work Dictatorship!!!

They set up an illegal 45 days and 3 day check pick up rule for their sales guys via email, which in turn changes a whole commission structure. THEY THINK THEY ARE ABOVE THE LAW!!!!

They advertise on their job postings, "You can make $1000 +!!! That's all BS. They take all the money in a ridiculous 28% overhead gross profit!!!

This is how their commission structure works:

Ex. $8000 job for 32 squares of roof= $250/sq

28% of $8000= $2,240.00
Production Cost= $ 5376

Add the 28% and Production Cost= $7616

Whatever is left over is divided by 2. Therefore, $192 belongs to the sales guy. Sometimes nothing!!! Its all to the mercy of the insurance payout. However, the sales guy is responsible for everything. They have become so greedy that even the $192 they are trying to take away from the person who originated it all.

Wedding, THINK ABOUT WHO'S MAKING YOU MONEY YOU P***K!!!! Its not your office bimbo's, which you hire based on looks.

There's plenty more, however, I would probably never stop typing.

Atlanta, Georgia

This report was posted on Ripoff Report on 07/25/2009 05:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jasper-Contractors-Inc/Baton-Rouge-Louisiana-70817/Jasper-Contractors-Verified-REVIEW-Homeowners-can-feel-confident-secure-when-doing-busi-473213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 General Comment

how was the interview?

AUTHOR: dkvich - (United States of America)

Just wondering how your interview went

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#2 UPDATE EX-employee responds

JASPER Contractors are crooks

AUTHOR: CO Roofer - (USA)

I worked for Jasper this summer and know firsthand how they operate.  Yes the salary and benefits are a great lure for people.  But when you figure the amount of work and the pay that you actually get it works out to be about $15 an hour.  The average commisssion on each job is close to $200. not the $500 they tell you.  Since they are paying you a salary you are expected to work 12 - 15 hrs a day 6 days a week, during the summer.  And do even think about speaking your mind or you will be gone quickly and they will keep your commission.  The only people that have been there long term are the people they promoted to managers.  Those poor suckers are so under the gun to do whatever high management sez or they to will be gone.  If you want to get some training in this business than go ahead and work for Jasper and when spring hits go work for a company that actually values you as a person you will make much more money with a heck of a lot less stress. 

Best of Luck with Jasper Contractors and the Big machine that will eat your soul alive and cast you out quickly and efficiently if you dont conform to the Jasper Way.

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#3 Author of original report

Response to Mr. Keyboard

AUTHOR: Mike - (U.S.A.)

Just wait buddy!!!  Sign away buddy....sign away!!!  You do realize that just because you sign someone doesn't mean its gonna get bought or that you will make any money.....Did they teach you/tell you to sign up everything/everyone yet?  If they haven't they will shortly tell you. You're doing all the calculations, but yet have no clue, YET, as to how they are going to screw you.  Just wait buddy!!! 
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#4 General Comment

I am interviewing for a sales position. Should I or not?

AUTHOR: Josh - (United States of America)

I am interviewing on Nov 18th for Jasper. After reading some of these reports I am a little weary about continuing to interview and if I get it to start, Especially if it is door to door and create your own leads type of sale. Is that how they expect you to get sales?

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#5 UPDATE Employee

Now from the keyboard of a winner...

AUTHOR: CaptainAmerica - (United States of America)

Well, I read this opinion while I was considering employment with Jasper Contractors and, like everything written on algore's Internet, I took as an opinion. Like the anus, everyone has one.

Having many years of sales and sales management experience much of it in the B2B & D2D world, I was initially very interested in the Account Manager position. Then I met the corporate guys doing the interview and I became more confident. 

Next, the training began. The Corp sales trainer, some guy named Kirk, is one of the best I have encountered. He really knows, and can teach, how to knock on doors. He is a great representative for the company, and he is clearly honest and forthright in his dealings with his fellow man.

Then along came the National Sales Manager. Once again I was impressed. This guy is not only really knowledgeable and deeply experienced in the business of selling and teaching sales people, he is a cool guy. 

So after the short days of in-class training, we hit the field. Our 4 person crew wrote 32 deals in 3 days. So, for the guy who thinks 10 a week would be difficult for anyone, watch this. I know I can and will write 3-5 deals a day @ 6 days a week (yes, this is a heavy work and long hour gig) that is 18-30 a week. We know that all of them will not come to fruition, so let's just say 60% survive to produce the company a 28% of net and leave me, the hard-working and hungry sales person my cut....even at the worst-case scenario outlined by the quitter guy who filed this ROR which is $192, well let's do the math. 60% of 18 deals would be $2073.60 and 60% of 30 deals(which has been done, btw) would produce a paycheck of $3456.00 which would be my best week ever, and I have had a considerable amount of success in sales. That is a flippin' huge week, right? (just remembered that I have made more than 3k in a week-probably only twice tho)

So, at the real number of about $400 per deal, which may be on the high side, but still, just double those numbers. 4k - 7k in a week is just about impossible to earn in any profession. Only the highest echelon of producers in the most profitable industries can earn that pay.

Granted, as of today, I have not received a check, so if this turns out to be inflated, impossible, untrue, etc., I will be logging in here to tell about it. I can tell you that I am driving a brand new truck with brand new everything I need to be successful, to wit, GPS, ladder, tools, computer, BlackBerry, oh yeah, and a fuel card! Don't forget the salary/base....come on people, this is a dream job!

Whiners, quitters, cry baby order takers need not apply. Winners, producers, achievers bring it on, I am gonna need some competition to keep me focussed. 
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#6 Author of original report

response to rebuttal

AUTHOR: Mike - (U.S.A.)

Its funny how you try to play down the commission structure...maybe you changed it recently to further your advantage on screwing all your sales guys....Its funny how other reports are showing up on this website generated by salesman who are either working or previously worked for Jasper Contractors....I can guarantee that there are many and many out there who just haven't ran into this website to file their complaints....Its okay because greed is actually the root of all evil and its just a matter of time before you go down...We all know how shady of a company you are...you open shop in one city and promise the world and soon after you close shop, lay off all your employees (sales) and take their commissions....you can write all you want for a rebuttal. however; we all know how full of crap you are...you can just tell by the cocky attitude you have chosen to kindly display in your rebuttal.

To all sales guys...DO NOT GET INVOLVED IN ANY WAY, SHAPE, OR FORM with Jasper Contractors!!!  Also, HOMEOWNERS...I strongly suggest you DO NOT USE Jasper Contractors for your roof repairs or do any business with them...they will lock you into contracts and they will also make you file bogus claims with your insurance company.....Also, keep in mind that the insurance companies have black listed them for sending bogus claims, demanding additional money for non-existant items, and charging unbelievable amounts of money for nothing.


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I'm a Money Maker, I take it that YOU COULDN'T MAKE ANY

AUTHOR: Money Maker - (USA)

You poor soul, if you're going to tell the story perhaps you should tell it right.  I won't even comment on your opinion of it being a dictatorship, nor the 45 day and/or 3 day rule.  Because that's just that, your opinion.  And at this point, I think your opinion is garbage.  But i will correct the parts that you're factually wrong on as well as add some things that you did not mention.  Starting with your example of how the commission works.  here's what you got right on your $8K job....the 28% overhead...yes it will be $2240.  Here's where you need to go back to math school.  The production cost for that job would be $4896, not $5376.  $4896+2240 is $7136 for the job cost.  So $8000 - $7136 = $864.  Commission is 50% of the profit...so that's a commission payment of $432 for that one job.  Now probably what you should also let people know that Jasper does a ton of roofs.   Any sorry sales person ought to be able to have 10 jobs a week go on.  Now, i got my calculator out, and i figure that to be about $4K in commissions a week.  52 weeks in a year, that's $208K.  Oh, let's see...I think you kind of forgot to tell the good people who may have read your report that the job also comes with a base salary in addition to the commission, a company vehicle, health benefits, etc.  You actually left out some pretty important stuff.  So, I'm not to sure about the company being greedy, perhaps you just couldn't get your boat to float.  I know this I paid for my kid's 4-year college this year....the whole 4 years...(wrote a check).  So i don't have any complaints with the Big Jasper.  But then again, I'm a Money Maker and you strike me as one who wants to be, but you face the same hurdle many people face with that "want".  Want to make it, just don't want to work to get it.  See You at the Bank (you probably won't be there...LOL)

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