• Report: #115883

Complaint Review: Jewelry By Ezra O/b EMH Group, LLC

  • Submitted: Wed, November 03, 2004
  • Updated: Fri, November 12, 2004

  • Reported By:Brampton Ontario
Jewelry By Ezra O/b EMH Group, LLC
#469 7th Avenue, 7th Floor New York, New York U.S.A.

Jewelry By Ezra O/b EMH Group, LLC Won Ebay Auctions. Slow Shipping, Items Missing/Incorrect. ripoff No Resolution even though I have sent several emails & have even called!! New York New York

*Author of original report: WHAT DO YOU KNOW, I GOT MY REFUND!!!

*Consumer Comment: JUMPING THROUGH HOOPS ON EBAY!

*REBUTTAL Individual responds: EBAY HAS GIVEN DIRECTION ON HOW WE CAN ALL FIGHT BACK!!!!

*REBUTTAL Individual responds: EBAY HAS GIVEN DIRECTION ON HOW WE CAN ALL FIGHT BACK!!!!

*REBUTTAL Individual responds: EBAY HAS GIVEN DIRECTION ON HOW WE CAN ALL FIGHT BACK!!!!

*REBUTTAL Individual responds: EBAY HAS GIVEN DIRECTION ON HOW WE CAN ALL FIGHT BACK!!!!

*Consumer Suggestion: jewelrybyezra aka EMH Group aka Ambras Fine Jewelry

*Consumer Comment: THE SCAMMED HAVE HAD ENOUGH !!!!!!!

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In September I bid on several items that Jewelry By Ezra had listed on Ebay. I had received items from them in the past & didn't have any problems. At the end of winning all auctions I was bidding on over a 5 day period, I immediately remitted payment via PayPal. I had won auctions with other sellers & was receiving their shipments in a reasonable length of time. As of the 2nd last week of October, I still hadn't received my items from this seller & didn't hear anything from them explaining there would be a delay. So, I sent several emails & didn't get a single response from them. I FINALLY received an email on October 18, 2004 advising they had experienced shipping delays and that my shipment was being sent out that day.

On October 25th, a Gilberto Lopez sent me an email advising that I wasn't going to get my items, as I had filed a dispute with PayPal & as a result, hadn't received payment. I immediately emailed back, advising him that he most certainly had the wrong person. I emailed him a copy of the Paypal receipt, confirming they had received payment in full for all items won ($369.29 USD). He did email back & advised that he did send the email to me in error. The next day, he sent me an email advising that they couldn't send my order, as they didn't have the correct address on file. At this point, I'm thinking "this is a very disorganized & poorly run operation". I replied to this email, advising that I hoped they did have my address, as I received an email on October 18, 2004 confirming my order had been sent. I asked him to reply & confirm that my order had indeed been sent. He didn't respond, even though I emailed him several times. I finally sent an email to the complaints department, advising that I didn't appreciate the tone of either email received & that I was concerned they were very disorganized and unprofessional. That was when I got an email from Gilberto apologizing & confirming that my order had indeed been sent out.

I FINALLY received my order (#282420) on November 1, 2004. For the most part, I was very disappointed with the items I had received. With the exception of the pearl diamond earrings & ring, all were much smaller than depicted & described on the postings. Not only that but I was missing the most expensive item (Ebay Item #4926823310) a pink tourmaline & diamond ring. I paid $62 USD plus $2 insurance for this ring. As a matter of fact, the only reason why I bid on the other items, was to take advantage of having them shipped together. Another item was not at all what it should have been (Ebay Item #4928296141). I was supposed to receive a dark blue sapphire pendant & 10 kt white gold chain. What I received was a tanzanite pendant and NO chain. I sent several emails regarding these items & had no response. I even called long distance & left a voice message (which I had to do as I had been kept on hold for over 10 minutes, as the "customer service" department was busy). Guess what? I still haven't heard from anyone at EMH. The icing on the cake is that they have been deleting my emails without even reading them(I have a receipt set up for my emails)!!!!!

I attempted to make a claim through Paypal (as they guarantee purchases) but was not able to, as I received the items past the 30 day period. To claim with them, you must do so no later than 30 days after remitting payment for the item(s). EMH has a shipping guarantee but it is only applicable for residents of the States. I guess that means all other purchasers get screwed, as their priority is to ship to U.S. clients to meet their shipping guarantee.

I posted negative feedback for these two items. They responded by stating that they "will contact customer to resolve". I responded to that, asking when they were planning on doing this, as I had sent several emails & called and they haven't contacted me to resolve this! They sent a card with my order advising that they offer a 100% satisfaction guarantee. I'm at a loss to why they even send that card, as they refuse to respond to any complaints or concerns from their customers! To top it off, they don't provide a phone number or a mailing address. So, you're at their mercy & having to hope that maybe they will respond to any emails you send to them. Based on their track record, they aren't very good at doing that! They're 100% satisfied, that's for sure. They got my money in September, so that's got to be quite satisfactory for them.

It appears that they have an ongoing problem with:

Shipping items in a prompt manner

Shipping incorrect items

Misrepresenting items (including providing incorrect measurements in the product descriptions)

Not shipping an item at all and (a) not advising the customer and (b) not providing an immediate refund when they realize the item is not in stock

I'm being very proactive on this. I told them in my last email that I was going to make life hellish for them, if they didn't get everything resolved ASAP. I have filed two suspicious activity reports with Ebay. I have posted their telephone number in my feedback, so other disatisfied clients can call them. I am also contacting all other Ebay members who posted negative feedback on this seller via email. I am requesting that they all file a suspicious activity report & to file a complaint here as well. As I'm stating in the emails I've been sending, the only way EMH will clean up their act, is if Ebay receives the same or similar complaint from ALL of the purchasers who have had a negative experience. Then Ebay will have no choice about penalizing this seller for its sloppy & dishonest selling/service practices.

Christine
Brampton, Ontario
Canada

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This report was posted on Ripoff Report on 11/03/2004 01:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jewelry-By-Ezra-Ob-EMH-Group-LLC/New-York-New-York-10018/Jewelry-By-Ezra-Ob-EMH-Group-LLC-Won-Ebay-Auctions-Slow-Shipping-Items-MissingIncorr-115883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Author of original report

WHAT DO YOU KNOW, I GOT MY REFUND!!!

AUTHOR: Christine - (Canada)

Based on the responses I received from my original posting, I made one final civil attempt at allowing this company to resolve the situation. What did I get? An email from them wanting me to send the wrong item back to them and to fill in a pages long form.

I emailed back & told them I would have to be out of my mind to send anything back to them! I'd rather have the wrong pendant than send it back and never get it replaced.

So, here's the only way to deal with this company. Still go to the area in Ebay that I advised but go right to the bottom of the page to file a report with Internet Fraud Complaint Centre. Guess what everyone?!! Within 12 hours of filing with the IFCC, I received my full refund. I doubt I will ever see the 10kt white gold chain but at least I got my money back on the most expensive item I bid on but didnt' receive.

I did let the IFCC know I had been in touch with several other Ebayers who have been ripped off by this company. I also advised them to take a look through the negative feedback, as all people filing this were having the same problem.

Good luck everyone. Please, please file that IFCC report. It seems to be the only way to get action with this seller. Thanks for all the responses & info. I have appreciated it. Good luck to you all & I hope you have a successful resolution to your situation with this company. If IFCC gets enough complaints then maybe EMH won't be allowed to sell over the internet anymore.
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#2 Consumer Comment

JUMPING THROUGH HOOPS ON EBAY!

AUTHOR: Sue - (U.S.A.)

Yes, most of us are doing or did exactly what needs to be done on ebay. With nothing done from Ebay.

Yes Law enforcement was are last resort,and yes many of us filed.

We are tired of being scammed!
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#3 REBUTTAL Individual responds

EBAY HAS GIVEN DIRECTION ON HOW WE CAN ALL FIGHT BACK!!!!

AUTHOR: Christine - (Canada)

Thanks for responding. I may have even contacted you & you posted here. I have heard back from Ebay & here's what their fraud protection group has advised:

1/ Before filing with them, you have to first attempt to contact the seller. I know that most of us have emailed to EMH Group & have been ignored. I do have their phone number, it is: 212-594-5252. They don't answer their phones & you'll likely get a voice mail but at least attempting to call them shows that you have tried to resolve this in good faith.

If EMH Group does not respond to your attempts to contact them, you have several options for reimbursement & to ensure that Ebay is aware of how this seller is running their business:

If you have received your order LESS than 30 days after paying, you can file a report to Paypal & they offer reimbursement for items not received AND you can also file a report with Square Trade. Square Trade will advise Ebay of the situation between the seller & the buyer. This may deter EMH from continuing their sleazy practices.

If it has been 30 or more days after paying for your item(s), you can file a suspicious activity report with Ebay. You can do this by:

1/ Go to Ebay home page. At the very top of the page, in blue underlined lettering is the word service. Click on the services word.

2/ Once you are in the services page, scroll down to the bottom of the page. You will see the category bidding & buying services. If you have not had any reply from EMH, complete steps #1 & #2. Keep in mind that each step has a time period involved. So make sure you do this ASAP. Ebay will offer some form of reimbursement as you can no longer claim through Paypal. Although it's not a total refund, it's better than nothing!

3/ This category also gives you the option of getting law enforcement involved with your situation. This would be a last resort scenario but it could end up being justified in this case!

Unless we ALL take the necessary action for the necessary parties to investigate EMH, they will be able to continue doing what they are doing! I have been getting in contact with the Ebay users who have posted negative feedback.

What I don't understand is why users are giving neutral feedback when the situation justifies negative feedback.

So, please let me know when you have filed the necessary reports. When Ebay keeps getting the same reports from different users, EMH will be penalized for their shabby, sleazy, unprofessional actions. Thanks!
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#4 REBUTTAL Individual responds

EBAY HAS GIVEN DIRECTION ON HOW WE CAN ALL FIGHT BACK!!!!

AUTHOR: Christine - (Canada)

Thanks for responding. I may have even contacted you & you posted here. I have heard back from Ebay & here's what their fraud protection group has advised:

1/ Before filing with them, you have to first attempt to contact the seller. I know that most of us have emailed to EMH Group & have been ignored. I do have their phone number, it is: 212-594-5252. They don't answer their phones & you'll likely get a voice mail but at least attempting to call them shows that you have tried to resolve this in good faith.

If EMH Group does not respond to your attempts to contact them, you have several options for reimbursement & to ensure that Ebay is aware of how this seller is running their business:

If you have received your order LESS than 30 days after paying, you can file a report to Paypal & they offer reimbursement for items not received AND you can also file a report with Square Trade. Square Trade will advise Ebay of the situation between the seller & the buyer. This may deter EMH from continuing their sleazy practices.

If it has been 30 or more days after paying for your item(s), you can file a suspicious activity report with Ebay. You can do this by:

1/ Go to Ebay home page. At the very top of the page, in blue underlined lettering is the word service. Click on the services word.

2/ Once you are in the services page, scroll down to the bottom of the page. You will see the category bidding & buying services. If you have not had any reply from EMH, complete steps #1 & #2. Keep in mind that each step has a time period involved. So make sure you do this ASAP. Ebay will offer some form of reimbursement as you can no longer claim through Paypal. Although it's not a total refund, it's better than nothing!

3/ This category also gives you the option of getting law enforcement involved with your situation. This would be a last resort scenario but it could end up being justified in this case!

Unless we ALL take the necessary action for the necessary parties to investigate EMH, they will be able to continue doing what they are doing! I have been getting in contact with the Ebay users who have posted negative feedback.

What I don't understand is why users are giving neutral feedback when the situation justifies negative feedback.

So, please let me know when you have filed the necessary reports. When Ebay keeps getting the same reports from different users, EMH will be penalized for their shabby, sleazy, unprofessional actions. Thanks!
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#5 REBUTTAL Individual responds

EBAY HAS GIVEN DIRECTION ON HOW WE CAN ALL FIGHT BACK!!!!

AUTHOR: Christine - (Canada)

Thanks for responding. I may have even contacted you & you posted here. I have heard back from Ebay & here's what their fraud protection group has advised:

1/ Before filing with them, you have to first attempt to contact the seller. I know that most of us have emailed to EMH Group & have been ignored. I do have their phone number, it is: 212-594-5252. They don't answer their phones & you'll likely get a voice mail but at least attempting to call them shows that you have tried to resolve this in good faith.

If EMH Group does not respond to your attempts to contact them, you have several options for reimbursement & to ensure that Ebay is aware of how this seller is running their business:

If you have received your order LESS than 30 days after paying, you can file a report to Paypal & they offer reimbursement for items not received AND you can also file a report with Square Trade. Square Trade will advise Ebay of the situation between the seller & the buyer. This may deter EMH from continuing their sleazy practices.

If it has been 30 or more days after paying for your item(s), you can file a suspicious activity report with Ebay. You can do this by:

1/ Go to Ebay home page. At the very top of the page, in blue underlined lettering is the word service. Click on the services word.

2/ Once you are in the services page, scroll down to the bottom of the page. You will see the category bidding & buying services. If you have not had any reply from EMH, complete steps #1 & #2. Keep in mind that each step has a time period involved. So make sure you do this ASAP. Ebay will offer some form of reimbursement as you can no longer claim through Paypal. Although it's not a total refund, it's better than nothing!

3/ This category also gives you the option of getting law enforcement involved with your situation. This would be a last resort scenario but it could end up being justified in this case!

Unless we ALL take the necessary action for the necessary parties to investigate EMH, they will be able to continue doing what they are doing! I have been getting in contact with the Ebay users who have posted negative feedback.

What I don't understand is why users are giving neutral feedback when the situation justifies negative feedback.

So, please let me know when you have filed the necessary reports. When Ebay keeps getting the same reports from different users, EMH will be penalized for their shabby, sleazy, unprofessional actions. Thanks!
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#6 REBUTTAL Individual responds

EBAY HAS GIVEN DIRECTION ON HOW WE CAN ALL FIGHT BACK!!!!

AUTHOR: Christine - (Canada)

Thanks for responding. I may have even contacted you & you posted here. I have heard back from Ebay & here's what their fraud protection group has advised:

1/ Before filing with them, you have to first attempt to contact the seller. I know that most of us have emailed to EMH Group & have been ignored. I do have their phone number, it is: 212-594-5252. They don't answer their phones & you'll likely get a voice mail but at least attempting to call them shows that you have tried to resolve this in good faith.

If EMH Group does not respond to your attempts to contact them, you have several options for reimbursement & to ensure that Ebay is aware of how this seller is running their business:

If you have received your order LESS than 30 days after paying, you can file a report to Paypal & they offer reimbursement for items not received AND you can also file a report with Square Trade. Square Trade will advise Ebay of the situation between the seller & the buyer. This may deter EMH from continuing their sleazy practices.

If it has been 30 or more days after paying for your item(s), you can file a suspicious activity report with Ebay. You can do this by:

1/ Go to Ebay home page. At the very top of the page, in blue underlined lettering is the word service. Click on the services word.

2/ Once you are in the services page, scroll down to the bottom of the page. You will see the category bidding & buying services. If you have not had any reply from EMH, complete steps #1 & #2. Keep in mind that each step has a time period involved. So make sure you do this ASAP. Ebay will offer some form of reimbursement as you can no longer claim through Paypal. Although it's not a total refund, it's better than nothing!

3/ This category also gives you the option of getting law enforcement involved with your situation. This would be a last resort scenario but it could end up being justified in this case!

Unless we ALL take the necessary action for the necessary parties to investigate EMH, they will be able to continue doing what they are doing! I have been getting in contact with the Ebay users who have posted negative feedback.

What I don't understand is why users are giving neutral feedback when the situation justifies negative feedback.

So, please let me know when you have filed the necessary reports. When Ebay keeps getting the same reports from different users, EMH will be penalized for their shabby, sleazy, unprofessional actions. Thanks!
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#7 Consumer Suggestion

jewelrybyezra aka EMH Group aka Ambras Fine Jewelry

AUTHOR: David - (U.S.A.)

Another victim has been robbed.

Where are you eBay??? It's time to step up to the plate and knock jewelrybyezra out of the park!!!
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#8 Consumer Comment

THE SCAMMED HAVE HAD ENOUGH !!!!!!!

AUTHOR: Sue - (U.S.A.)

I am very happy that others are also being proactive with reporting this company.

We the scammed,all need to ban together, and get rid of jewelrybyezra,and all his other scamming stores on ebay.
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