• Report: #578816

Complaint Review: Julian Miller

  • Submitted: Fri, March 05, 2010
  • Updated: Thu, August 04, 2011

  • Reported By: El Diablito — Seattle Washington United States of America
Julian Miller
1400 N. Lakeshore Dr. Apt 20E Internet United States of America

Julian Miller The Van Rock Group did not complete work hired to do and will not return money Internet

*Consumer Comment: I have also been ripped off by Julian Miller

*REBUTTAL Owner of company: If you are going to lie, do your homework

*Consumer Comment: Definitely a Fraud

*Consumer Comment: Superior Quality Service: The Van Rock Group

*REBUTTAL Owner of company: Rebuttal

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On January 11th, I hired Julian Miller, a self-proclaimed expert in CMS/Joomla, to make clean installs for two websites that I manage, and in good faith, I paid him a $200 advance to begin working. On January 13th, he e-mailed me claiming that he would begin to "implement fixes all tonight!" I wrote to him a few days later to enquire as to why no work had been done, and he replied, "Big changes to be implemented in the next 2 days." On January 25th, when nothing was done, I wrote to ask for a refund, and on January 26th, he responded that "I duplicated the installation from ftp to work without disturbing your production site." He added, "Let's touch base tomorrow..." I tried calling, but he never answered my calls. On January 28th Julian Miller said, "We missed each other again...i think we do need...fresh installs of everything...to ensure...that it works 100% of the time."


After that, Julian Miller didn't respond to my emails until February 14th, when he wrote, "Gah! Sorry for the lag in communication. I had sinus surgery and then a bunch of complications." That was over one month after he claimed that he would "implement fixes all tonight!" I tried to be understanding, and again a series of emails and delays ensued until February 23rd when he wrote, "i'm getting ready to start work for you." On February 26th he said he would "knock out the whole project for $750" (in addition to the $200 already deposited), and in good faith, I made a deposit of $375 (for a total of $575) the same day.



The weekend of February 26-28, Julian Miller began "work" on the "fresh installs." However, the only thing he managed to do was mess up my regular site (I guess it didn't occur to him to make a duplicate site for the "fresh installs"), and when I suggested that he make a duplicate site to upload once it was completed, his response was something to the effect of "oh, yeah."



I asked him to fix the "500" error that suddenly appeared when trying to access my original site, but he insisted it was a hosting problem, and nothing he had done, although the error did not exist before he began "working." With my site down for five days, on Wednesday March 3rd, he supposedly made a "fresh" install of the website, and then uploaded certain files to restore vital information on the site. However, the same 500 error persisted in the new site, and although Julian Miller insisted that it was a "fresh install," I consulted with some friends who explained to me precisely why it wasn't a clean install at all, but rather a duplicate of the original site with a new template, one of those reasons being the duplication of the 500 error.



On Thursday, March 4th, when he insisted the the problem was the hosting company, a friend told me that it would be better to cut my losses, and lock Julian Miller out of my site so that my friend could help me rebuild it. It took my friend and I about 12 hours to completely rebuild a fresh site, import the crucial data, and go back online. There were no longer any errors of any kind.



I wrote to Julian and told him that, although I realized that he must have put in some work, I though it would be fair for him to return a portion of the money, and that I would leave it to his good conscience to determine how much. However, Julian Miller did not respond to my mail, nor has he refunded any money. Now, I want a full refund because either he is not the CMS/Joomla expert that he claimed to be or he is some sort of confidence artist who preys upon the good faith of others.



Do not hire Julian Miller of The Van Rock Group of Chicago Illinois for any reason whatsoever, unless you want to waste your money. He is not honest and he is not professional.



Considering that it took almost two months for Julian Miller to 

This report was posted on Ripoff Report on 03/05/2010 04:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Julian-Miller/internet/Julian-Miller-The-Van-Rock-Group-did-not-complete-work-hired-to-do-and-will-not-return-mon-578816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

I have also been ripped off by Julian Miller

AUTHOR: WebsiteGirl - (United States of America)

He is not to be trusted. He promised me a website and didn't deliver. I paid him on a Saturday with a promise for a first design by Monday. It wasn't until 9 days later I got 1 jpg. that was all wrong.  It's like he didn't listen to what I wanted.

His contract also promises a "live" version within 7 days. I never got it. After 32 days of excuse after excuse, I put in a dispute with Paypal. 

Paypal won't refund you if you purchased a virtual transaction so I lost. Julian still hasn't refunded my $880.

He also goes by "Julian Anthony Miller" so please do your homework before hiring him.
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#2 REBUTTAL Owner of company

If you are going to lie, do your homework

AUTHOR: J. Miller - (United States of America)

My client is an exceptional young man who was essentially wrestled away from soap for a corporate job. We worked long and hard to get coverage like this http://www.youtube.com/watch?v=dcimcEQ3TLs and this http://www.louisvilleblogs.com/?cat=1344 . He built his company up from nothing and I am glad i was able to help craft his online presence. The reason he had a good experience with me is because he read his contract like a professional and did his part. It's sad that people who weren't professional enough to do the same would attempt to discredit a pinnacle of hard work like Jim Gregory. 
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#3 Consumer Comment

Definitely a Fraud

AUTHOR: Papa Andy - (United States of America)

I've done some research and Julian Anthony Miller definitely appears to be a fraud. Also, the rebuttal that backs him up seems to be fraudulently fabricated as well. I went to grandmagees.com and that is the opposite of a labor intensive site. The site claims to sell custom-flavored soaps, anywhere from beer flavored to strawberry flavored. The only buy option is a $50 bar of soap and when one actually tries to buy it, one cannot. This site is not meant for revenue, I'm willing to bet it has absolutely no traffic, and it is nothing more than smoke and mirrors. This happens to be the same with just about every other site in Julian Anthony Miller's portfolio. I know because I've gone and looked at these sites that Julian has in his portfolio and saw them for myself. Want to see it? Google "Julian Anthony Miller" and his page will be the first page that comes up. Click on his portfolio and actually search for some of his pages. I shamelessly proclaim to the rest of the world that Julian Anthony Miller is a thief, and I hope he gets brought to justice.
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#4 Consumer Comment

Superior Quality Service: The Van Rock Group

AUTHOR: Jim E. Gregory - (United States of America)

The Van Rock Group and Julian Miller has provided my company www.grandmagees.com with superior service.  We've undergone 3 updates so far and Julian has been flawless in his delivery and professionalism.  I have a labor intensive business and I am a full time college student.  I don't have time to deal with managing much of my online content.  Julian Miller has gone above and beyond regular service to me and my company to position my company with a strong internet presence.  The account of this report seems highly out of character for the person that I worked with. Julian did report to me earlier this year that he did have a sinus infection and there was a small interruption in our communication, but our dialogue continued promptly after he recovered.  


I have followed the contract I agreed to with The Van Rock Group and I have only experienced consistent work from him that has delivered an increasing conversion rate on my website.  Julian even does my email newsletters for me and mass blasts his data base mailings of over 20 million emails; I know this to be the truth because of the traffic increase within my website. As a small business owner who has gone through 3 web designers already, I understand the trust issues we can have with people we hire for work over the net.  It's easy to jump to conclusions and make silly offenses with people who have very little time for error within their lives.  I respect people's time just as much as I would like mine to be respected, I can't expect someone's life to revolve around me for just a few thousand dollars.  Free lance designers have other fish to fry, some bigger and smaller, as a small fish I stay on Julian's radar for the respect I show to him when he says there is a delay; I do that with anyone.
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#5 REBUTTAL Owner of company

Rebuttal

AUTHOR: J. Miller - (United States of America)

Mr. Monda is correct when he first starts out. There was a lag time due to medical circumstances. An unfortunate circumstance that I had no control over. But that is where the truth ends. Mr Monda wrote this because he asked for a refund which he was not entitled to.

Mr. Monda was instructed (as are all clients) that while I'm working on their site there is under no circumstances to be another person with administrative rights working at the same time. He agreed and yet less than an hour into my work when I had only installed the new template and I noticed another admin working. This is when something in his site broke. Mr. Monda blames me though I tracked my changes and in fact did start working on my own server since it was clear he wouldn't follow directions.

Any web professional will tell you that if you "break" your site, you will have to pay hourly to have it restored. I didn't charge him for the two days I searched through his site to find out what he or his employee may have done.

I backed up Mr. Monda's site and did a fresh install and per his instruction installed all his existing components and modules with the only 2 changes to be Yoogallery from yootheme (a change from phoca) and jbolo chat from comet chat. Mr. Monda did not tell me that he expected me to track down all the newest versions of all the components and modules and (a task which would have been FAR more expensive than the original quote)

After yelling at me and slamming the phone in my ear twice (once to think about it and twice to "lock me out" ) He wrote me an e-mail asking for a partial refund. I did not grant it because I had done the work to specification and included this search for the source of the 500 error and it was Mr. Monda who was not specific enough with the directions. Mr Monda does not realize that Technical Work is a Job and that time spent must be time paid regardless of the mood (or mood swings) of the person contracting the work. I would also like to state that I would have done the "fresh install" for free to keep Mr. Monda satisfied had he been willing to clarify the final direction for how he wanted things to go.

Mr. Monda  neglected to mention that even after he decided not to continue I gave him the template he is now using for free. Along with several components that he also was not charged for. I would have gladly removed them, given him a partial refund and let him purchase all of the listed items with those funds had I not been locked out. Still I think Mr. Monda is a well-meaning person who just doesn't understand how the tech world works and rather than, learn or accept his portion of responsibility for how the project failed (as i have for my portion) he decided to write this "review" and label me a rip-off. Such is simply not the case  and my work stands on it's own two feet.
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