- Report: #197797
Report - Rebuttal - Arbitrate
Complaint Review: LA Fitness Corporate: Body Of Change
LA Fitness Corporate: Body Of Change75 5th Street Street Suite E Atlanta, Georgia U.S.A.
LA Fitness Corporate: Body Of Change ripoff: misleading contract Atlanta Georgia
*Consumer Suggestion: Well obviously..
*Consumer Comment: READ YOUR CONTRACT
Not one person from the corporate office called me back after the three messages were left (and after I was on hold for a minimum of 20 minutes each time), and when I finally did reach a real person instead of a voicemail, I spoke to Luanne who told me that I needed to mail a letter of cancellation certified to the office and I would have to pay the difference of the what I owed for the year. I was quickly infuriated, and asked to speak to her supervisor. She told me she would transfer me to Carmen's voicemail as she was at lunch, and Carmen would call me back by 5:00p.m. EST. This did not occur. She called me back the next day and left a message. I called her back again and again, got her voicemail.
This is by far the worst customer service I have ever encountered. It beats out ING and Best Buys by a long shot. I will not only never refer anyone here, but I will also never recommend that anyone works for this company. I am now considering going to a different gym since lafitness (as a separate entity) associates themselves with "Body of Change".
I don't understand how they are still in business.
This report was posted on Ripoff Report on 06/23/2006 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/LA-Fitness-Corporate-Body-Of-Change/Atlanta-Georgia-30308/LA-Fitness-Corporate-Body-Of-Change-ripoff-misleading-contract-Atlanta-Georgia-197797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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