• Report: #262174

Complaint Review: LEADERS MERCHANT SERVICES

  • Submitted: Fri, July 20, 2007
  • Updated: Mon, July 23, 2007

  • Reported By:Bradenton Florida
LEADERS MERCHANT SERVICES
PO BOX 1911 CAMARILLO, California U.S.A.

LEADERS MERCHANT SERVICES LEADERS MERCHANT SERVICES - BAIT & SWITCH RIPOFF CAMARILLO California

*UPDATE Employee: This is a Case of Miscommunication and Misunderstanding and Rates have been Adjusted

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I have been looking for a new credit card processor for a while and came across Leaders Merchant Services on the internet. When I called, I spoke with an Anthony Soto in sales. He gave me a rate of 2.09% for all my transactions. I TOLD HIM THAT ALL OUR CUSTOMERS WERE CORPORATE CUSTOMERS AND WE WOULD ONLY BE RUNNING CORPORATE CARDS and he confirmed the rate. When he sent me the contract, I saw 2.09% for all transactions except non-qualified showing 4.99%. When I asked him about this 4.99% rate he told me that that was the rate we would have to pay if we didn't batch out at the end of the day. Confident that we would have no problem batching out, I agreed. We got the equipment in about 3-4 days and did a test charge. Everything was OK. Two days later, I ran a customers charge for $2,739.00. While running the charge the printer wouldn't work so I called. No big deal, mechanical things have a habit of not working. So I called so that I could batch out without a printer. While I had the person from Leaders on the phone, I asked, "by the way, what rate was I charged for that transaction?" She told me 4.99%!! I asked, why when I was quoted 2.09%. She told me that the only way I would get 2.09% was if the customer was standing there. When I told her that we would only process corporate cards she said that our rate on corporate cards would be 4.99%. It took me 5 hours to cancel there service and that even though I debited the $2,000.00 transaction, they were keeping the $139.00 transaction fee. IF YOU READ THIS - DON'T DO BUSINESS WITH THEM!!! THEY LIED TO ME AND COST ME A TON OF TIME & MONEY>

Brewtech
Bradenton, Florida
U.S.A.

This report was posted on Ripoff Report on 07/20/2007 03:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/LEADERS-MERCHANT-SERVICES/CAMARILLO-California-93011/LEADERS-MERCHANT-SERVICES-LEADERS-MERCHANT-SERVICES-BAIT-SWITCH-RIPOFF-CAMARILLO-Calif-262174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

This is a Case of Miscommunication and Misunderstanding and Rates have been Adjusted

AUTHOR: Sarah - (U.S.A.)

Leaders Merchant Services is sorry for the experience the merchant has had with this account. To the best of our knowledge, in researching this case, it seems as if there was a misunderstanding and miscommunication of information.

First, the merchant notes that he received a keyed rate plan of 2.09%-2.09%-4.99%. The merchant states that he told the sales rep that he would only be running corporate cards and the sales rep told him that the cost would be 2.09%, and that the 4.99% would only be if the merchant did not batch out his transactions every night.

I spoke with the sales rep without offering any insight on this account. He said that he did let the merchant know that the transactions would downgrade to 4.99% if he didn't batch out every night. But the sales rep was completely unaware that the merchant would be doing business-to-business sales only. He said if he was aware of that, he would have put the merchant on a B2B rate plan, which LEADERS has. Therefore there was a miscommunication of what the merchant really needed for his business, and a misunderstanding as to what causes a transaction to downgrade to 4.99% OTHER THAN not batching out every night.

The merchant states that someone told him that he would only be receiving a 2.09% rate if the customer was "standing there" handing the merchant the card to run. This is completely untrue. The 2.09% was available for keyed transactions of check or consumer cards. This too must have been a misunderstanding.

The merchant is also upset about a fee that was charged on a credit he processed. Unfortunately, the costs associated with charges and credits come from MasterCard and Visa. Therefore when either transaction is done, the merchant will be charged. LEADERS cannot waive this, as the fee is a cost that we are passing through to the merchant.

I have personally restructured the merchant's account so he's on a business-to-business rate plan, with very low rates to accomodate the miscommunication that he dealt with. He claims that the account was closed out, but the account is still open, as he never sent in a closure request letter. He will be able to process his corporate cards at much lower rates than 4.99% now that his account is set up properly.
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