We bought a car through a dealership in March of 2010. It was financed through Lobel. My insurance company sent all of the paperwork showing that we have car insurance.
Within 6 months we started getting calls saying we didn't have insurance on it. So, my insurance company sent all of the required papers showing proof of insurance. Next statement they added insurance coverage to my account. So, once again my insurance company sent them proof of insurance and also their corporate office sent them papers.
That time they took the added insurance off of my account. This was after a month of many calls and paperwork faxed, emailed and mailed. Every time, claims of "well we never received anything."
Within another 6 months which was in March 2011, we are going through the same crap but worse. The last 2 statements have an extra $72 a month added. We have been on the phone with Lobel several times. My insurance company has faxed them more info 3 times, emailed the info twice and corporate has mailed all required info as well. The last set of insurance info was sent on May 3rd.
Got off the phone with them today. They're still saying they don't have any proof of insurance. They even received a letter from my car insurance company stating that there has never been a lapse in full coverage on this Durango. I received a copy as well. So tell me how can a financial institute still be claiming to of never received the required insurance info?
I have wasted my cell minutes, I've had to clock out of my job to talk to them and my insurance company. So, I'm also losing money with all of the incompetence.
I pay extra every month on my account and now because of whatever stupidity or scamming that's going on with the Lobel, I am showing late amounts on my statement. Which better NOT be on my credit. They have also given me different balances of what I owe. Raising it and nothing coming off the balance when I make a payment.
I've asked to speak to a Supervisor many, many, many times! I have never been connected to a supervisor or at least anyone that claims to be one. I emailed everyone from Lobel that I could find an address for. Also, Matt Gephardt from our local news so that other viewers can beware of Lobel's shady behavior.
This has been going on now for 2 months. It's ridiculous! I'm done with it. I filed a complaint with BBB and the California Secretary of state and plan on fighting to get the insurance fee removed and reimbursed for my personal time, minutes used on my cell phone and lost time of work hours.