Complaint Review: Luna Estrella Fashion - Internet
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- Author Confirmed
- Luna Estrella Fashion www.lunaestrella.com Internet U.S.A.
- Phone:
- Web:
- Category: On-Line Stores
Luna Estrella Fashion Do not sell authentic items and is not willing to make refunds Internet
*Author of original report: Luna Estrella never issued a refund after the items were returned
*UPDATE Employee: Buyer couldn't sell items in this economy so wanted to return!
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I recently made a purchase at www.lunaestrella.com of some handbags. On the website is stated that all the items are a 100% authentic. As soon as I received the items I took them to get verified and to my surprise, they were not authentic. They are just a good replica!!
I contacted Luna Estrella Fashion right away, explained the situation and requested a refund.
All I wanted was to return the handbags and get my money back. She wrote me an email saying that they do not have cash to make a refund, that they could only make an exchange for other items. Why will I want to make an exchange if there is a big possibility that I will be getting fake items again.
I also do not know where they invented this return policy, because is not stated on any part on their website. I tried to get a friendly agreement with them, but they refuse to make a refund. I think that is not fair, because they are selling the items as 100% authentic, when they are not!! I am requesting a full refund of $563.04. I know they should have that amount of money available, but they are very uneasy to work with.
Therefore I encourage buyers not to trust this site. Be aware!
Sammy
Luquillo
Puerto Rico
This report was posted on Ripoff Report on 09/29/2008 10:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/luna-estrella-fashion/internet/luna-estrella-fashion-do-not-sell-authentic-items-and-is-not-willing-to-make-refunds-inter-376945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Luna Estrella never issued a refund after the items were returned
AUTHOR: Sammy g - (Puerto Rico)
SUBMITTED: Wednesday, March 11, 2009
I returned during the last month of October 2008 the items that I purchased from this company because they said they will issued a refund, but they never did. We are already in March 2009 and I have not received anything from this company.
They also had to filed a fake rebuttal because they have nothing else to say. Thats all they know how to do, sell fake and tell lies.
I continue to encourage customers not to trust this site. Whenever they decide to solve this issue I will make a new update to the report with the new information, but until then this is all I have to say.
#1 UPDATE Employee
Buyer couldn't sell items in this economy so wanted to return!
AUTHOR: Baggirl - (U.S.A.)
SUBMITTED: Friday, February 06, 2009
Buyer could not sell for a profit and wanted to return, and then after offering an exchange they never sent the items! We can't take back every item that someone can't sell for a good enough profit!!
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