One year ago I was approached by a salesman named Bill Doehne representing the company United Merchant Services. He told me all about the advantages of accepting credit cards with a machine leased through MBF Leasing. The actual processing would be handled by Electronic Payment Systems.
The terms seemed fair at first, especially since I was told that they would design and host a website for my company at no extra charge. The website never happened after I submitted the text and photos they asked for. But I could look past that one small issue, right?
At the time of the sale and contract signing I had one concern. Bill did tell me that it was a four year lease, and i was very hesitant to enter such a long term contract. He then assured me that if it turned out that I didn't use the machine as much as expected to simply call him and United Merchant Services would help me transfer the lease to a new merchant.
When I decided to call in and get out of this rediculous lease I found that United Merchant Services no longer existed. All phone numbers and contact info was invalid. When I tried to contact MBF directly I was told that I didn't have an account there, I must be looking for a different MBF!
Also, I was told that the processing compay was month by month. Well, after contacting them (Electronic Payment Systems) I was told that I am in a yearly contract and that intent to cancel their services must be sent in writing 90 days prior to the contract renewal date! In looking over my paperwork I can find nothing stating a term of contract.
One more thing... All through the contract I signed the dates change. Some are writen as 1/24/08 (the actual date signed) and some are writen 1/24/07! Also, they never get my name or the name of my company correct.
If only I had typed the names of these companies into ONE search engine I would have ran as fast as I could.
I am starting the process of filing complaints with the Attorney General of Washington state and Illonois (where MBF is based)
Federal Way, Washington