• Report: #41468

Complaint Review: MOBILE SOLUTIONS

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  • Submitted: Tue, January 14, 2003
  • Updated: Thu, July 19, 2012

  • Reported By:91742 California
MOBILE SOLUTIONS
9000 PLAZA DR WEST COVINA WEST COVINA, California United States of America

MOBILE SOLUTIONS rip-off DECEIVING LYING WEST COVINA California

*UPDATE Employee: *Shakes Head*

*UPDATE Employee: A LOT OF THE THINGS THAT HAPPEN IN THIS COMPANY HAPPEN BECAUSE OF LACK OF TRAINING

*UPDATE Employee: Do yooooou really wrk at TMS lol!

*UPDATE Employee: You really work at TMS?

*UPDATE EX-employee responds: Just another employee that's blind to the facts.

*UPDATE Employee: WOW HOLD UP PEOPLE....

*UPDATE EX-employee responds: READ THE ENTIRE CONTRACT front & back BEFORE SIGNING

*UPDATE EX-employee responds: The kiosk employees are often so hungry to make a sale that they will lie to customers

*Consumer Comment: The Mobile Solutions Rip Off

*UPDATE EX-employee responds: TMS is Fast Pace- Keep UP

*UPDATE EX-employee responds: TMS is Fast Pace- Keep UP

*UPDATE EX-employee responds: TMS is Fast Pace- Keep UP

*UPDATE Employee: Sales Rep....We are always hiring because people constantly quit

*Consumer Comment: Corporate T-Mobile hates Mobile Solutions!!!

*UPDATE Employee: It is sad and unfortunate that These customers and employees and being treated the way they do.

*Consumer Comment: It is all true, the secondary contract, and how their employees are treated

*UPDATE EX-employee responds: The Mobile Solutions AT&T and T-Mobile dealer. Pathetic Company. ..the inside story they don't want you to know about

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I BOUGHT 4 PHONES FROM MOBILE SOLUTIONS (AT&T )IN THE

WEST COVINA MALL FROM A EMPLOYEE NAMED HECTOR MARUQIN

AND A MANAGER NAMED MOSES THEY TOLD ME THAT I WAS GOING

TO GET 4 PHONES FOR 60 DOLLARS 30 FOR THE FIRST PHONE

AND 10 DOLLARES EACH ADDITIONAL PHONE. HECTOR TOLD ME I

COULD USE THE PHONE AS MUCH AS I WANTED TO AND THAT I

WOULDN'T PAY A PENNY OVER 60 DOLLARS WHEN I RECEIVED MY

BILL 2 WEEKS LATER MY BILL WAS $4962.85 I ALMOST HAD A

HEART ATTACK!!!!!! I WENT BACK TO THE STORE AND DEMANDED

A REFUND AND TO MY SURPRISE I FOUND OUT THAT THE $100.00

DOLLARS I GAVE FOR THE PANASONIC PHONES THAT I GOT WERE

IN REALITY FREE PHONES SO THEIR FOR I COULDN'T GET MY

MONEY BACK BECAUSE THEY HAD STOLE MY MONEY AND POCKETED

IT. I FEEL LIKE I'VE BEEN LYED TO AND CHEATED OUT OF

$100.00 PLUS I HAVE A BILL FOR $4962.85 THAT IS GOING TO

RUIN MY CREDIT.

WHAT REALLY PISSED ME OFF IS THAT WHEN I WENT BACK TO

THAT

STORE AT THE WEST COVINA MALL MOBILE SOLUTIONS (AT&T)

THEY WERE LAUGHING AT ME AND THE SO CALLED MANAGER MOSES

& RAY GONSALEZ DIDN'T WANT TO HELP ME THEY SAID THAT I

HAD TO COME BACK WHEN THE ORIGINAL SALESPERSON WAS

WORKING THIS COMPANY IS BUILD ON A BUNCH OF BALED HEADED

THUGS THAT DO FRAUD AND CHEAT PEOPLE OUT OF THEIR HARD

EARNED MONEY!!!!!!!!!MOSES &RAY NEED SOME CUSTOMER

SERVICE TRAINING BECAUSE THEY WERE UNPROFESSIONAL THEY

WERE LAUGHING AT ME AND USING FAUL LANGUAGE THEY TOLD ME

IN VERBATOM GET THE F*** OUT OF HERE ALREADY WE CAN'T

HELP YOU!!!!NOW YOU TELL ME WHY THEY HAVE MANAGERS IF

THEY CAN'T HELP NO BODY.

I WILL NEVER SHOP AT THE WEST COVINA MALL EVER AGAIN IF

WESTFIELD ALLOWS THIS TYPE OF COMPANY (MOBILE SOLUTIONS

AT&T)IN THEIR MALLS AND LET THEM GET AWAY WITH THIS I

WILL NOT SPEND MY HARD EARNED MONEY AT ANY WESTFIELD

MALL.

I WOULD NOT RECOMMEND ANYONE TO EVEN STOP AT THAT BOOTH

THEY WILL RIP YOU GUYS OFF WHAT EVER YOU DO DON'T STOP

THEY WILL PAINT A PRETTY PICTURE FOR YOU SO YOU CAN TAKE

THE CHEEP PHONES AND THEN 2 WEEKS LATER IT'S NOT SO

PRETTY ANYMORE THEY SLAP YOU WITH A BIG BILL.

I DON'T KNOW HOW HECTOR MARUQUIN,MOSES, AND RAY

GONSALEZ LIVE WITH THEMSELVES ANYONE IN THEIR RIGHT

MIND WOULD NOT DO THIS JUST BECAUSE THEY GOT PAID THEIR

COMMISSION ALREADY THEY WEREN'T ABLE TO HELP ME

I GUESS THAT HOW THEY WERE BROUGHT UP TO BEHAVE LIKE

THUGS I JUST HOPE THAT THIS NEVER HAPPENS TO ANYONE BE

CAREFULL ABOUT WHAT YOU SIGN PLEASE!!!!!!!!!!!!!!!!! OH

AND I WILL SEE THIS COMPANY IN COURT I WONT REST UNTILL

THIS COMPANY CRUMBLES!

ROSA California
U.S.A.

This report was posted on Ripoff Report on 01/14/2003 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/MOBILE-SOLUTIONS/WEST-COVINA-California-91742/MOBILE-SOLUTIONS-rip-off-DECEIVING-LYING-WEST-COVINA-California-41468. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 17Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

*Shakes Head*

AUTHOR: Josh - (U.S.A.)

Dear Mr. Im to skurd to put my name in,

I've worked for the company for three months and i got promoted. I'm the markets top sales rep...usually, and I have yet to lie to a single costumer.....In fact the one boob i made as a new higher that resulted in a costumers 365 dollar bill I paid out of my own pocket. I must be living in the twighlite zone or something cause this job is pretty darn good. Maybe the bad stuff hasnt hit yet... after all we're light years behind west virginia. BING DONG TWAAAAAAAAANG!!!!!! ;)

Josh Ya'll come back now ya hear
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#2 UPDATE Employee

A LOT OF THE THINGS THAT HAPPEN IN THIS COMPANY HAPPEN BECAUSE OF LACK OF TRAINING

AUTHOR: Uknown - (U.S.A.)

I PERSONALLY WORK FOR THE MOBILE SOLUTION AND I THINK THAT A LOT OF THE THINGS THAT HAPPEN IN THIS COMPANY HAPPEN BECAUSE OF LACK OF TRAINING. ALSO I THINK THAT A LOT OF THE PEOPLE WHO HAVE GOOD COMMENTS ABOUT THE MOBILE SOLUTION ARE ONLY SAYING THAT BECAUSE THEY ARE MANAGERS AND THEY ARE THE ONES MAKING A LOT OF MONEY. IM NOT A MANAGER AND I KNOW HOW THESE PEOPLE FEEL.

I'VE WORKED FOR BETTER COMPANIES THAN THIS ONE WHO HAVE INTEGRITY AND HONESTY. I WAS PROMISED A MANAGERS POSITION AND STILL HAVEN'T GOTTEN IT YET.

IN THE LAST 2 1/2 MONTHS I HAVE BEEN MOVED AROUND TO 6 DIFFERENT STORES AND STILL HAVEN'T GOTTEN A MANAGER POSITION. WHY WELL PERSONALLY I THINK THAT THEY REALLY ARE JUST TRYING TO FIND A WAY TO FIRE ME.

WELL GUESS WHAT MOST OF THE PEOPLE THAT ARE THERE TOP SALES PEOPLE I HAVE TRAINED AND DID I GET ANY CREDIT FOR THAT. NO!! THIS COMPANY IS NOT A GOOD COMPANY TO WORK FOR.

SO IN CONCLUSION IF YOU ARE LOOKING TO WORK FOR THE MOBILE SOLUTION DONT!!!!!!!!!!!

I MEAN THAT WITH THE MOST SINCERITY. ONCE I FIND A JOB THAT PAYS GOOD I WILL BE LEAVING THE MOBILE SOLUTION.
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#3 UPDATE Employee

Do yooooou really wrk at TMS lol!

AUTHOR: Josh - (U.S.A.)

Actually, the secondary is 250 dollars now :o
But anyway, Im an employee with TMS. Recently promoted manager actually. I have no doubt in my mind some of your stories...in fact most of your stories are true. Unfortunately sales jobs can attract some bad apples. The three locations I work at really dont have that much of a problem with anything you guys are saying though. I do customer service everyday, its part of the job. I dont make money if people return there phones or if they dont bring me refferals.

As far as "corporate T-mobile" I got some dirt on them too people... I mean get a clue your dealing with salesmen!!!! Your gonna have a box a rocks here and there anywhere ya go.

On the issue of all of you people not getting paid... Now that sucks, and you are right about it being your managers fault. Part of the money we get as managers comes from your paperwork being squared away so your manager was obviously content with not getting paid what he should. On the other hand...paperwork isnt that hard either so maybe you guys need to pay a little more attention to detail.

Anyway im getting long winded, so to conclude and brighten your day i'd just like to add that tms is a debt free multi billion dollar company that isn't going to fall untill the second coming (sorry to burst your bubble). Sounds like sales might not be your nicht, and thats cool. There's always gonna be a "rip-off report" for every buisness out there....doesnt mean its a bad one. In fact ima go see how many complaints MCdonalds has :P
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#4 UPDATE Employee

You really work at TMS?

AUTHOR: Tiffany - (U.S.A.)

It is $400 per phone from The Mobile Solution plus the early term fee with ATT & T Mobile. Justin, obviously, hasn't read the paperwork.
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#5 UPDATE EX-employee responds

Just another employee that's blind to the facts.

AUTHOR: Adam - (U.S.A.)

Justin, I understand that it's hard for you to grasp the fact that The Mobile Solution is a joke. You probably haven't worked there long enough to realize all the "behind the scenes" crap that goes on. I like that little sales pitch that you threw in at the end about the secondary contracts. "THERE TO STOP PEOPLE FROM GETTING SERVICE THAN CANCELING IT AND RUNNING OFF WITH OUR PHONES". You know that is a giant pile of bullshit just as well as I do. First of all, when I worked there, the secondary contract was $400 PER PHONE. Now, as you say, it's $250 PER PHONE. Let me ask you a question JUSTIN. Do you really think that those junk phones that TMS gives away for free are really worth 400 OR 200 dollars? If you're that naive, you're going to fit in just fine at TMS. With AT&T, you have 30 days to cancel your service when you sign a contract, and you're only responsible for what minutes you have used. After those 30 days, you have to pay a 175 dollar cancellation fee, which AT&T can be lenient on if there are extenuating circumstances. Here's a little bit more to think about JUSTIN. Tell me this. Say someone buys 4 phones from TMS. Say 2 1/2 months later, something happens, where the customer has to move, or cancel service for a legitimate reason. Now, tell me this JUSTIN, is it fair to a customer that they have to pay ONE THOUSAND DOLLARS because they had to cancel their service with AT&T. Do you REALLY think that those phones are worth ONE THOUSAND DOLLARS? It's a damn sales pitch JUSTIN. That's what they tell you to tell the customers in training JUSTIN. "It's just a security to make sure that someone doesn't purchase our phones, then cancel two days later and keep our phones." BULLSHIT. It's a ripoff to make more money. TMS is nothing but a joke. You can go to the corporate AT&T store, pay the same price for the garbage phones you're getting at TMS, and not have to worry about giving TMS your monthly paycheck if for some reason you have to cancel.

You seem kind of dense. When people are talking about "ripping off customers" they're not saying that they're sitting there lying to the customers and trying to rob them for their money, what they mean by that is that they were tired of knowingly carrying out the process at TMS. EVERYONE there KNOWS that the secondary contract is a total ripoff. The amount of money they charge in those secondary contracts is just OUTRAGEOUS, whether it be 400 or 250 dollars. IT doesn't matter. If you don't think that's just a tool for TMS to make some money, you're just CLUELESS, and judging by your typing skills, that's exactly what you are.

Let me tell you a little story about TMS JUSTIN, then you can decide if you still feel the same way about this joke of a company. I was working at the kiosk one day, and a lady came up. I could tell she wasn't happy, just by her demeanor. Well, this lady had bought a phone for her and her son. Well, something happened a couple months down the road, that required to her move to a part of the state that AT&T DIDN'T EVEN SERVICE! Guess what JUSTIN. She had two charges for 400 dollars on her credit card statement because she had to cancel service. AT&T gladly waived the two 175 dollar cancellation fees cause she had proof of residence. You know what TMS did? NOTHING! That's what they did. They told the woman, "sorry, there's nothing we can do, you signed a contract." I spent an hour on the phone with my regional and a half hour on the phone with the market director trying to explain to them the circumstances. They did NOTHING to help this woman with her 800 dollars worth of fees. NOTHING. Now, if you feel comfortable working for a shit company with those kind of morals, you just keep on working there and collecting a paycheck (if you're lucky enough to even get your paycheck on time). You'll realize down the road what kinda place that is, and when you do, I hope you come back here and admit that you were wrong. In the next couple months, just watch real close at the things that go on there.
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#6 UPDATE Employee

WOW HOLD UP PEOPLE....

AUTHOR: Justin - (U.S.A.)

okay first off i work for the mobile solution and theres a few things that need to be said...

first off... the "ex employees" who are saying they were sick of lying to customers and riping them off? that IS a PERSONAL problem you must have had!!!!!!!! MY KIOSK has no problems what so ever with people lying to customers nor do i lie to customers or RIP THEM OFF we have very happy Customers and they are happy with out customer service i think you may have been the problem so its a good thing your not working for our company any longer we dont need a bad name from people like you

second... Yes there is a seconadary contract with THE MOBILE SOLUTION and its ONLY if you cancel your sevice within the FIRST 6 MONTHS... and you know what I TELL EVERY customer about this SECONDARY CONTRACT as does everyonE at my kiosk i think the problems all of you have been talking about are problems with a few locations and im Positive if that type of thing is going on the people that are doing it WILL NOT be working for TMS much longer like this guy--> "Nick - Milwaukee, Wisconsin" "I left this company because of those reasons and i couldn't stand ripping off unknowing customers anymore." He admits to RIPPING OFF customers!!! he probably got fired just like any lying misleading sales Rep in this company would.

oh and by the way the secondary is only $250 NOW SECONDARYS ARE NOTHING TO WORRY ABOUT THERE TO STOP PEOPLE FROM GETTING SERVICE THAN CANCELING IT AND RUNNING OFF WITH OUR PHONES IF YOUR NOT PLANING ON DOING THIS THAN YOU DONT HAVE TO WORRY ABOUT THE SOCONDARY.
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#7 UPDATE EX-employee responds

READ THE ENTIRE CONTRACT front & back BEFORE SIGNING

AUTHOR: Anonomous - (U.S.A.)

It is very true, once you sign the contract and you do not act withing 14 days for T-Mobile or 30 days for AT&T, you are VERY screwed. The Mobile Solution (TMS) is not going to let you out of the contract no matter what your story is. Like the person before said, TMS will charge you $400/PHONE if you cancel outside the grace period (REMEMBER: 14days T-Mobile, 30 days AT&T Wireless). People often forget or don't know that TMB is only an authorized dealer and not the direct company of T-Mobile or AT&T Wireless so besides getting TMS yapping about a $400/PHONE charge, the REAL carrier will charge you their early termination charge if you call in to cancel outside the grace period. Also, make sure you call AT&T Wireless or T-Mobile no later than 5 days after you get your phone to verify your entire phone service. There are tons of people I know who got screwed, because they didn't followup with the carrier on how many minutes they had or how long the contract was for and again ended up calling to complain with someone who didn't care to hear the story.

If you try calling to dispute this and you are outside your grace period, forget it, because they don't care. Ask for a mangager? LOL! If you get the real supervisor on the phone with you, then that's like winning the lottery. You don't know how many times I heard co-workers going on about how stupid customers are and laughing at the many angry voicemails. They often did forget that if it wasn't for customers, they wouldn't have a job at TMS.

Although, I can say that the customers do need to listen to the message when they receive TMS voicemail. TMS is on PST. Meaning, if you live in New York or Florida and call at 9am your time, it's only 6am at TMS office. Bottom line, if you leave a message, you will fall into the limbo of phone tag. The person who will probably end up calling you back will be someone who works later in the day and not end up calling you while they are at work and your call will get dumped right back into the stack of calls to make for the next day. )If you email, it's not better. You email will still receive sarcasm and laughter at your stupidity and not be responded to for a few days or weeks.)

Yes, there is more than one person answering the calls or at least there was when I was there. It's probably around 10 people, at most, answering calls for the entire country. Don't bother hanging up if you get frustrated with the person you were speaking with and call right back to speak with someone different. You will end up with the same person or maybe one of the few others working that day. If the person you was speaking with hears the conversation, they will tell whomever you're speaking with to tell you whatever they told you previously, thus ruining the opportunity of getting a different result. Therefore, it's best to call a different time on PST. Meaning, if you call in the morning, try back at night or the next day. Although, you still run the chance of getting put back off to the initial person you spoke with. Remember, it's not that many people on phones, and you are probably still going to hear a fat "no" or how you should have READ the contract.

My suggestion on TMS Digital Buyers Club (DBC), ! If you are being charged for DBC, you cancel but they refuse to refund you the difference of the months that were left on the charge, call your bank and dispute the difference (like however many months left) with your bank. See if you bank will help you. If you had DBC for your full membership period and try to call up your bank to dispute, then that's you being dishonest. If you have contract disputes on your service and you are still within contract time for TMS, good luck trying.
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#8 UPDATE EX-employee responds

The kiosk employees are often so hungry to make a sale that they will lie to customers

AUTHOR: James - (U.S.A.)

I am also a former employee of the Mobile Solutions. I worked at a corporate office for 8 months, from January of 2004 to September of 2004. Though I tend to agree with both of the above posts (IE customers need to read things that they are signing, BEFORE signing them) etc.. but let me be the first to tell you that if you believe anything that some 16 year old kid tells you when he is trying to sell you a phone, you probably need to hand over your credit card to someone who won't go out and do something stupid with it.

There is absolutely no reason to purchase a phone from the Mobile Solution when you can go directly to ATT or TMobile and buy from them, eliminating the middle man and any possible headaches that could arise from some kid at a TMS kiosk filling out your forms incorrectly, lying to you, forging your signature on forms for services you do not want, just so they can get commission etc. TMS is basically a middle man dealer of cell phone services for a few different carriers, it is a good business idea, and with the proper knowledge a company like this could have a better reputation and the same if not better profit margin. TMS makes a lot of money, but customer satisfaction often suffers, and that whole process begins at the kiosk where the phones are sold.

The kiosk employees are often so hungry to make a sale that they will lie to customers, telling them that they will get a certain service for free, and then not writing it on the contract. They also sign customers up for services like mmode and digital buyers club to get comission, when often times the customer never evens wants these services. The fact that the sales people get such low wages and the only incentive to work is commission for signing contracts, makes many of these young kids do dishonest things in order to get contracts. Often customers would go to a kiosk having already been a customer of ATT and just wanting a new phone, and the employees would make the customer sign a new contract for 2 years, or talk them into switching providers. This is part the customers fault for even being fed these lies and not reading anything, but the employees know that customers will often takes their word for it without reading the contract.

Also the $400 to cancel your service early? Do you REALLY think that TMS loses $400 if you cancel early? TMS loses some money, but not $400. And your cell phone does not even come close to costing $400. TMS also tells customers and kiosk employees that TMS pays retail cost for phones, and that is part of the reason there is a $400 cancellation fee. This is also not true. TMS does not pay anywhere NEAR retail price for any of the phones they sell. Granted they are not free. Do you honestly think that a company who buys and stocks thousands of cell phones would be paying the manufacturer or provider full retail price for those phones?

TMS could attack this problem by having fewer employees in their kiosks, screening them better, looking for more professional people, paying them higher hourly wages and lowering commission. This would make the employees less inclined to be dishonest. As a former manager of 4 locations, and later a corporte employee, I constantly got calls from customers who were irate that they had been lied to, over charged, signed up for something they didnt want etc..

Granted, this is America, and we have a high concentration of idiots in certain (large) areas, who will sign anything with the promise of something free in return. But I really feel that customers need to also take some self responsibility. Read everything before you sign, return your phone within the grace period if it is not working in any way. Don't ry to call in and blame other people because you signed something without reading it. You would not believe the amount of chargebacks (credit card disputes) I got working at TMS, where the issuing bank would have a customer stating that they do not remember signing up for digital buyers club, or they do not remember signing anything that said they would be charged $400 per line for early termination. When we got these disputes, we would have to fax back to that customer's bank a copy of the contract with the customer's signature on it, and the customer would then be denied the refund through their bank, imagine having to fax hundreds of dispute rebuttal letters out in a few weeks time to countless financial institutions.

Bottom line: Read everything you sign, always buy a cell phone and plan directly from the provider. If a 16 year old kid, or a shady looking individual offers you something from a kiosk that seems too good to be true (like they will get you out of your old provider with no early termination fee, or they will send you free accessories in the mail, or fill out your rebate form and mail it for you), chances are that it is too good to be true, and they are putting their own name on your rebate form and quitting TMS the next week, using your money to buy a new pair of Nikes or some cigarettes.
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#9 Consumer Comment

The Mobile Solutions Rip Off

AUTHOR: Glady - (U.S.A.)

!!!!NOT!!! READ YOUR CONTRACT. PEOPLE JUST DO THINGS AND DON'T READ WHAT THEY'RE SIGNING. I DON'T CARE HOW LONG THE THING IS. READ. USE YOUR KNOWLEDGE. IF YOU DON'T READ THE CONTRACT... THEN YOU GET RIPPED OFF AND YOU GO ON WEBSITES LIKE THIS AND BLAME THE COMPANY WHEN IT'S THE CUSTOMERS FAULT TOO! JUST BECAUSE CUSTOMERS EAT OFF WHAT THE EMPLOYEE TELLS THEM. Sometimes you have to read the "fine print" and see if what the employee is telling you is what you're really signing up for. Signing up for a cell phone is just like buying a car.. YOU MUST READ!!!
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#10 UPDATE EX-employee responds

TMS is Fast Pace- Keep UP

AUTHOR: Cory - (U.S.A.)

Every large company that deals with sales everyday have their problems, being an Ex-District Manager for TMS, I was involved with both sides of the spectrum. As a fast pace sales position, only the strong survive, was the quote for TMS. Being apart of the Houston market, I saw the most developed Market Director and Regional staff.

It was always stressed that lying was not an option, and those that lied were dealt with immediately. All these people that have complained on TMS probably could not sell phones, and for the customer complaints on billing problems is on the sales persons incompitence and not paying attention.

I can not describe to anyone how many times I had to fix customer issues, because the sales person did not place the customer on the correct plan.

On payroll issues, at one time there was a "problem", but out of 90 people that claimed there were payroll issues. Only one person had a legitimate complaint. TMS had made my job harder; by adding more paper work to be done, because employees would not check their paperwork properly.

TMS is doing all employees a favor for having a secondary, they could deal with charge backs. (hint hint John, and let them complain then)

I left TMS on good terms, and would still be employeed there if I had not received a better career offer.
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#11 UPDATE EX-employee responds

TMS is Fast Pace- Keep UP

AUTHOR: Cory - (U.S.A.)

Every large company that deals with sales everyday have their problems, being an Ex-District Manager for TMS, I was involved with both sides of the spectrum. As a fast pace sales position, only the strong survive, was the quote for TMS. Being apart of the Houston market, I saw the most developed Market Director and Regional staff.

It was always stressed that lying was not an option, and those that lied were dealt with immediately. All these people that have complained on TMS probably could not sell phones, and for the customer complaints on billing problems is on the sales persons incompitence and not paying attention.

I can not describe to anyone how many times I had to fix customer issues, because the sales person did not place the customer on the correct plan.

On payroll issues, at one time there was a "problem", but out of 90 people that claimed there were payroll issues. Only one person had a legitimate complaint. TMS had made my job harder; by adding more paper work to be done, because employees would not check their paperwork properly.

TMS is doing all employees a favor for having a secondary, they could deal with charge backs. (hint hint John, and let them complain then)

I left TMS on good terms, and would still be employeed there if I had not received a better career offer.
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#12 UPDATE EX-employee responds

TMS is Fast Pace- Keep UP

AUTHOR: Cory - (U.S.A.)

Every large company that deals with sales everyday have their problems, being an Ex-District Manager for TMS, I was involved with both sides of the spectrum. As a fast pace sales position, only the strong survive, was the quote for TMS. Being apart of the Houston market, I saw the most developed Market Director and Regional staff.

It was always stressed that lying was not an option, and those that lied were dealt with immediately. All these people that have complained on TMS probably could not sell phones, and for the customer complaints on billing problems is on the sales persons incompitence and not paying attention.

I can not describe to anyone how many times I had to fix customer issues, because the sales person did not place the customer on the correct plan.

On payroll issues, at one time there was a "problem", but out of 90 people that claimed there were payroll issues. Only one person had a legitimate complaint. TMS had made my job harder; by adding more paper work to be done, because employees would not check their paperwork properly.

TMS is doing all employees a favor for having a secondary, they could deal with charge backs. (hint hint John, and let them complain then)

I left TMS on good terms, and would still be employeed there if I had not received a better career offer.
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#13 UPDATE Employee

Sales Rep....We are always hiring because people constantly quit

AUTHOR: Benjamin - (U.S.A.)

I work at the Mobile Solution and it does really jack employees. We are always hiring because people constantly quit. The major reason is the pay is minimum wage or commision pay whichever is higher. My first 2 weeks I worked really hard and made about $360 in sales but earned $380 in 5.15 an hour pay. So instead of making $740 I just made $380 which just doesnt seem right.

On the other side my mobile solution store is really good about being honest to customers. So some TMS stores are really good.

The $400 contract works like this. Att pays the company $400 commission per phone. TMS takes that money and pays for the phone, the company, and the employees. So after 30 days TMS already spent that money but Att back charges us. So TMS charges the customer. All indirect dealers do some form of this.

As far as customer service goes it boils down to it just sucks doing it. Ive spent hours helping people on other employees returns. And what do I get from it? Nothing. I am on commission pay so I just spent hours talking to this pissed of guy for no reason. Sorry but thats how it works. Sometimes as I spend so long on a customer problem I almost make more money by just having him return it and get a phone from someone else.

So beware if you are turning in an application of employment. If you are shopping around just ask a lot of questions and ask some questions to other employees to see if you get the same response.
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#14 Consumer Comment

Corporate T-Mobile hates Mobile Solutions!!!

AUTHOR: Wendy - (U.S.A.)

I work in a Westfield Mall selling cell phones for the corporate T-Mobile store. The real T-Mobile store. Yet there is a Mobile Solutions in our line of sight with a T-Mobile sign bigger than ours where all of the employees wear T-Mobile nametags. Multiple times during every day we are sent customers to our kiosk from their's (where they purchased their phone by the way) with billing questions or problems with their phones. Some problems even include "How do I turn my phone on?" To me this is just ignorant that Mobile Solutions does will not even invest one second into customer care. Also, I have heard from customers they are told that T-Mobile has the same coverage area as Verizon. Another big problem is upgrades. T-Mobile has the most generous upgrade policy out of all of the cell phone carriers. After one year of service they will give you a full discount on a new phone, Mobile Solutions tells people to add a new line to their account and then cancel the original line causing the customer to lose their phone number, any tenure discounts they have, and get charged a $35 activation fee for absolutely no reason than Mobile Solutions is making a commission. They will go so far as to put the activation that is currently in the husband's name into the wife's name.

Many times the Mobile Solution rep will call in to terminate a contract early for a customer saying they are leaving the country or some excuse so they can get rid of the current line only to add a new one. All of these things only do one thing -- make T-Mobile lose money. Don't you Mobile Solutions employees understand that if it wasn't for T-Mobile you wouldn't even have a job???

One more thing is I would like to discount the popular belief that you get a better "deal" by going to an indirect dealer such as Mobile Solutions. We can price match if we want to. Is it a better "deal" to get no customer service and know that there is a copy of your credit card out there in the hands of some kid just waiting to charge your account $400???

Also do NOT buy "digital buyers club" insurance from this company. This insurance covers defects that T-Mobile provides for you for FREE. Buy insurance from T-Mobile for the same price that covers loss, theft, and damage.

If you are an employee of this company I feel sorry for you because you do not know any better. You can only believe what you are told, but believe me you are not getting paid that good compared to the rest of the wireless industry. Plus, at corporate T-Mobile we help everyone and never lie because we have no reason to, we have a great service, don't you feel terrible about what you are doing to our customers and to our company???
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#15 UPDATE Employee

It is sad and unfortunate that These customers and employees and being treated the way they do.

AUTHOR: Dave - (U.S.A.)

I won't say how long I have been with the company, but I do know that John Mcavoy is the CEO, Founder. I too have not been paid for some activations. Fortunatly the location that I work at is at a very respected mall and the store is actually an honest one. Their payroll lady does not do her job right and 1/4 of the Houston market quit due to this. I plan to quit pretty soon. The money isn't bad if you don't mind just standing around. We use to have to greet then the mall management put an end to that. Hurray!! Turn over for TMS is very high. Like any sales industry it would be. I hope soon after I quit that this company will fall to the ground. I would prefer going to a corporate location to get my cell phones but the company can offer pretty good deals. If you don't mind putting your credit card down and absolutly keeping the service for 4-6 months depending on the provider T-Mobile will only let you "try" the service for 14 days, AT&T-30 days. The Regional Managers need to lighten up and be more encouraging as well. No one is motivated be crude and negative remarks about ones salesmanship. That is all. Please give your remark if you are a customer or former employee.
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#16 Consumer Comment

It is all true, the secondary contract, and how their employees are treated

AUTHOR: Nick - (U.S.A.)

I would like to just mention that I completely agree with everything about The Mobile Solution that Adam said. I too am an ex-employee and so are my assistant manager and manager at the company i now work at.

It is all true, the secondary contract, and how their employees are treated. All of these guys are sleezy bastards that are concerned about 2 things; their sales and the money they make from them. Not to mention the regional managers are asses that will fire you if you don't meet the goal the set for you, regardless of your skill level.
I left this company because of those reasons and i couldn't stand ripping off unknowing customers anymore.

Adam you have my respect for writing this and letting everybody knows exactly how bad of a ripp off The Mobile Solution is.
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#17 UPDATE EX-employee responds

The Mobile Solutions AT&T and T-Mobile dealer. Pathetic Company. ..the inside story they don't want you to know about

AUTHOR: Adam - (U.S.A.)

I am a former employee of The Mobile Solution, and unfortunately, I have seen what was reported above happen several times.

The Mobile Solution cares about ONE thing, and that is selling phones.

Customers are constantly lied to and deceived with one thing in mind. Getting the sale. Customers are regularly told what they want to hear regardless of whether or not it's true.

At the bottom of The Mobile Solution contract that you are required to sign when making an activation, in fine print, there is a little something that everyone should be aware of. It says that you have 15 days to return the phone if you are not satisfied, no questions asked. This is not true, you have 30 days to return the phone, and trust me, there will be questions asked.

It also says, that IF, after the 30 days that you have to return the phone, if you cancel service you will be charged FOUR HUNDRED DOLLARS PER PHONE. This money goes to The Mobile Solution.

There is also a $175 termination fee that goes to the actual phone company if you terminate after 30 days and before your contract expires. The four hundred dollar fee is active for 180 days.

So basically, if you were to get 2 phones from The Mobile Solution, and after 45 days you realize that you are not happy with the service, or you can't afford the service anymore, or for any reason you don't want to keep the phones, if you were to cancel, not only would you incur two $175 fees from the phone company, but you would also have to pay The Mobile Solution $800 dollars. This is why they take an imprint of your credit card at the initial sale.

The employee rarely mentions that though, they usually give another reason why they are taking an imprint of a credit card. I have witnessed employees tell customers that they are paying a certain amount for a FREE phone, then pocket the money. 99% of the phones that are sold through the Mobile Solution are FREE with activations.

There have been times when customers return to the store to cancel their service because they are unhappy, and they are told that they can't do the return unless the original salesperson is present. DO NOT fall for that, it is total bullshit. The reason they want the original employee present when the customer returns is so that employee can try to save the sale and his commission, not to mention the paperwork is a pain and no one wants to deal with it while they're trying to make more sales to unsuspecting consumers.

While I was working with this company, they implement a new policy of putting a little sticker on each phone box that was sold that had a customer service number on it. This number was supposed to be used for any problems that you may have. This is used so the employees at the locations don't have to deal with customer service. If a customer would stop by to ask a question, they were referred to that sticker, no matter how small the problem. The problem with this is, there is ONE customer service agent at this phone number, and if they are on the phone, the customer is told to leave their name and phone number, and they will be contacted to resolve the problem. This never happens.

The employee turnaround rate is also phenomenal with this company. There were several times where a location would only have one or two employees working there, and I don't mean per shift, I mean PER LOCATION. The reason for this is that it's hard to make money with this company if you're an honest person, or if you aren't put at a prime location. Unfortunately these locations are few and far between. I would imagine that in the time I was employed there (just under a year) I saw 500 different people come and go. The company went through THREE different Market Directors (the person that oversees the entire market, i.e. the whole St. Louis area) just in the time that I was there? Now what company do you know that goes through that many people in just 8 or 9 months? They will also look for ANY reason they can find not to pay you. If you make the SLIGHTEST error on the contract that is written up during the sale, you will not be paid, if you don't get a credit card imprint from the customer, you will not be paid. If you do not get a copy of the customer's driver's license, you will not be paid EVEN THOUGH THE MOBILE SOLUTION IS STILL PAID FOR THE ACTIVATION! My first two weeks working there, I was selling a good amount of phones, and I was expecting a nice healthy check. What I got was a check for about 200 dollars, because half of my contracts had errors on them. Errors that could have been avoided if a manager had just ran through the contract to make sure it was right. But why? He didn't care if it was right or not, HE still got paid a bonus on the activation. He didn't care if I got paid my commission. He was too busy bothering people in the mall that didn't want to be bothered in the first place.

I just want to point out, that I was one of the few honest people in this company. I always informed the customer of exactly what they were getting, and never lied to get a sale. Many times I was ridiculed for this instead of praised. I was made a manager, and put in a HORRIBLE location. I broke all the sales records for that particular location. Then when all the salespeople QUIT at my old location at the same time, they asked me to manage BOTH locations at the same time. Did I receive manager's pay for both of these locations even though I was going back and forth between them? NOPE! I was FIRED the following month when my numbers went slightly down. I worked five days in a row at the location with no employees, 12 hours straight, with no lunch, and no breaks. I wasn't allowed to take any action because when they hire you, they make you sign a paper saying that it's "at-will" employment, meaning they can fire you at any time, no questions asked. I should have known something was up the minute I saw that.

In conclusion, not only is this a horrible company to buy a phone from, it is a horrible company to work for. They will work you as much as they can, and then discard you when you either start making too much money, or you're not making enough money. It is just very odd how they run their business. If you're not familiar with this company, they are the phone company in the mall that will just start talking to you when you walk by, no matter who you are. They require the employees to greet people that are minding their own business, and then hound them into buying phones. So if you're ever in the mall and you decide to buy a phone, and at the top of the contract you see The Mobile Solution, RUN... RUN VERY FAST, and don't let them get a copy of your credit card or your drivers license.
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