- Report: #283249
Report - Rebuttal - Arbitrate
Complaint Review: Mark Vornsand
Mark Vornsand35715 Hwy Us 40 Ste D106 Evergreen, Colorado U.S.A.
Mark Vornsand Blair Hayes of Premier Health Products lies to avoid customer complaints and warranty disputes. Evergreen Colorado
*Author of original report: Premier Health Products has refunded my money in Full.
*Author of original report: Response to Blair Hayes owner fo Premier Massage Chair Company
*REBUTTAL Owner of company: Discover and the BBB Disagreed With Mark , So Do We.
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This is not a reputable company. They advertised a special of a new chair that was returned for a discount and they sent me an old used refurbished chair with high mileage, while claiming it was better than new. This chair was damaged and had exposed wiring and the leg massage did not work. How would you like it if you bought a car and the odometer was turned back?
When I protested, they refused to exchange it. They then claimed the chair was smoke damaged and if I did not take back the chair I would be charged $711.00 to replace the upholstery. This is probably more than the company paid wholesale for this item.
This company is not the manufacturer. They import these chairs from China. They are cheap and they make a high profit on them. They do not have a factory service facility. They chair they sent me had a repair tag on it. This is not a quality item. It is a metal frame covered with PVC plastic material and it is not even comfortable as a regular chair. So when it breaks, it is totally useless.
There 5-year warranty is to their discretion. They only provide One Year of full coverage. After that, the purchaser must pay the shipping charge both ways that can cost 5 to 6 hundred dollars. There 30 day free trial is the same. If you decided not to buy the chair the original shipping charge is subtracted from you refund and you have to pay the return shipment. So it is not exactly free is it? You just paid over $500 for a free trial.
Company policy as copied from the website:
Return and Cancellation Policy: Customer has 30 days from the time the chair is received to return for a full refund of the purchase price less the original delivery and return shipping and handling costs for Premier Health Products chairs, this does not include Inada chairs. This also applies to chairs picked up at the WA warehouse, due to the fact that the chair must be returned to the CO location for inspection.
You may pay handling costs too. They don't explain that.
Returned massage chairs must be received in like new condition in the original packaging and materials, including manual, or the customer will be charged a restocking fee of 10% in addition to the cost of replacing the missing items. Financing customers are also responsible for finance processing fees on returned chairs. Massage chairs not in the original box cannot be returned. All returns must be accompanied by a Return Authorization Code or they will be refused by our receiving department.
Please call to obtain a Return Authorization Code and return shipping call tag. Customers that cancel or refuse delivery of shipped merchandise will be charged for all shipping costs and assessed a 10% restocking fee. Customer must have the chair in transit back to manufacturer on or before the 30th day. Any special services such as finance processing fees, date certain shipping, inside delivery, lift gate, white glove delivery, or unpacking of merchandise is non refundable. Orders that are cancelled prior to shipping will be assessed a six percent restocking fee to cover credit card charges incurred by our company in good faith.
It is the customer's responsibility to thoroughly inspect the chair for any freight damage or manufacturer defects and report to Premier Health Products within 3 days. Chairs damaged in shipping will be exchanged for another new chair at no cost to the customer. Do not discard boxes for 30 days, until you have assembled, inspected and tested the massage chair.
This company has left a lot of openings not to refund your money and that is exactly what they did to me.
I am an unhappy customer of Premier Massage Chair Company. In I bought one of their specials at a discount price. They claimed it was a return by a customer. When it arrived, the boxes were all beat up and the chair inside was damaged. It was not packed correctly. It banged around inside the box. It looked like they took spare parts from the warehouse and created a chair for me. One of the motors was bad too. Eric Henderson blamed it on FedEx and said it was in perfect condition when they shipped it.
I contacted the company immediately. It was in such bad shape I asked for an exchange or refund. They refused to exchange it and said it would have to be repaired. Finally, I agreed to the repair but I wanted satisfaction and the right to return it if it wasn't in good condition. They refused this and then said that I caused smoke damage to the chair and gave me a refund minus $711.00 to reupholster the chair. I had possession of the chair for less than a week and I do not smoke.
The email from the Premier Eric Hayes the President of the Company:
Thank you for your consideration Mark, I am sorry we could not come to an agreeable solution. Even though we are not obligated to provide for a return under your purchase agreement I will issue you a full credit minus the replacement of items that were not returned in a like new condition due to saturation from cigarette smoke per our standard return policies. As I am sure you will be refuting this charge with your credit card company, I will retain the non resalable items until we have resolved any cc claims. After that process if you would like us to ship them to you at your expense we a do so upon your authorization.
Blair Hayes, President WFO Imports LLC,premierhealthproducts.net dba Premier Health Products, 303-670-8882 Ext 10
For Photos Copy and Paste into your Browser address bar:
Do yourself a favor and do not buy this chair sight unseen. You will be sorry. Read the small print and buy your chair from a reputable company.
Pompano Beach, Florida
This report was posted on Ripoff Report on 11/06/2007 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mark-Vornsand/Evergreen-Colorado-80439/Mark-Vornsand-Blair-Hayes-of-Premier-Health-Products-lies-to-avoid-customer-complaints-and-283249. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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