- Report: #63026
Report - Rebuttal - Arbitrate
Complaint Review: MaxAssurance, Office Max
MaxAssurance, Office MaxPO Box 7920, Louisville KY 40257-0920 Louisville, Kentucky U.S.A.
MaxAssurance, Office Max, GE Zurich Warranty Management ripoff schemes victimized me Want me to replace parts myself to see if that's the problem victimized many consumers Louisville Kentucky
*Consumer Comment: What is the definition of a "consumable" ?
*Consumer Comment: YES, they are consumables
*Consumer Comment: Printheads are not "consumables"
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Told to call Xerox on long-distance toll number because was still under manufacturer warranty. Xerox happily charged me $35 for new printheads. January, five months later, realized could no longer print in color and began receiving F952 errors--spooler subsystem errors.
I dealt with it until summer when I had time to call "Max Assurance"! I was told I'd have to replace the printhead again, again out of my own pocket before they would do anything. "We need to make sure this isn't the problem." Are you seriously telling me you're taking a trial-and-error approach to my problem and charging me to do it?
"This was a consumable part issue and not covered by warranty." Who has ever replaced printheads twice in a year! So now I'm supposed to spend another $35? I basically purchased the printer twice! What's the point of a warranty if it doesn't help with real problems.
Basically unless my printer completely blows up, I'm screwed! Can't wait to buy another Xerox printer from Office Max. This time I'll get a five year warranty from GE-Zurich and their Max a*s(urance) program...
My advice--go with HP. Buy at Staples and don't get a warranty. This Xerox product was not built well. Extremely dissapointed in customer service of both Office Max and GE-Zurich. Warranties are worthless.
This report was posted on Ripoff Report on 07/08/2003 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/MaxAssurance-Office-Max/Louisville-Kentucky-40257/MaxAssurance-Office-Max-GE-Zurich-Warranty-Management-ripoff-schemes-victimized-me-Want-63026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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