• Report: #751646

Complaint Review: Mediacom Cable/Internet

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  • Submitted: Mon, July 11, 2011
  • Updated: Tue, July 26, 2011

  • Reported By: Etta — Selbyville Delaware United States of America
Mediacom Cable/Internet
601 Clayton St, Internet United States of America

Mediacom Cable/Internet Service outage, internet goes in and out, now won't load superpass.real.com, Internet

*Author of original report: Still having poblems with internet..

*UPDATE Employee: Mediacom Support

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I have Mediacom Cable and Internet service. The internet constantly goes in and out. We had an outage all day on July 10, 2011. I subscribe to live feeds on Superpass for Big Brother, which worked fine before the outage. Since the outage I cannot connect to Superpass. It keeps saying timed out. I spent 4 hours on the phone on July 11, 2011 contacting Superpass and Mediacom only for them to blame each other.

I know it's not Superpass because I had my daughter sign onto it for me to see. Then finally I got someone at Mediacom that told me it would be fixed within 24 hours. But didn't addmit it was them that had the problem. As of 10:12 est. time it is still not fixed. It's like every time you turn around the internet is out. Something should be done with this company. It's the only cable/internet company in my area. So I don't have any other choice. So disgusted with this company.

This report was posted on Ripoff Report on 07/11/2011 07:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mediacom-CableInternet/internet/Mediacom-CableInternet-Service-outage-internet-goes-in-and-out-now-wont-load-superpas-751646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Still having poblems with internet..

AUTHOR: Etta - (United States of America)

It was finally fix, but in the past week the internet has went out 3 times and the cable once. When I contacted Mediacom by phone. A message stated that there would be shutdown's during peak time for the internet. What is peak time. I didn't sign on agreeing to any shutdown during peak time. What is Mediacom coming to. I have never had service this bad before...
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#2 UPDATE Employee

Mediacom Support

AUTHOR: Mediacom Support - (USA)

I apologize for the ongoing problems with our service. The problem on July 10th was a fiber optic issue that was repaired that day. If you continue to have problems, feel free to email me at socialmediateam@mediacomcc.com or on visit us on our forums at http://mediacomcable.com/CustomerSupport

Thank you,
Chris
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