Complaint Review: Metro PCS - Fort Worth Texas
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- Metro PCS metropcs.com Fort Worth, Texas U.S.A.
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- Category: Cellular Phone Companies
Metro PCS Ripped off by Metro PCS Dallas Texas
*Author of original report: Not true
*Consumer Suggestion: If what you are stating is true then...
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My husband and I have been customers of Metro PCS since 8/2008 and have never had this problem before. Our bill was due on the 2nd of each month, we fell into financial problems for a month and we were not able to pay Metro PCS for Feb 2009, therefore, our phone was turned off and we were without the phone for a month. We went into a payment location and paid a for a months service for the month of March on 2/28/2009. Three days later, the phone was turned off. We paid $55 to use our phone for 3 days! We called customer service, it's hard to actually talk to a PERSON because its all automated.
I finally got through to a person and asked to speak to a supervisor and I was on hold for almost 30 minutes, never speaking to a supervisor and anyone else for that matter. I feel like we were ripped off by Metro PCS and I think that they should either refund my money or turn my phone back on. It is POINTLESS to pay for a full month that we did not use, or couldn't use, just to use it for ONE day and then have to pay for another full month 3 days later.
Annoymous
Dallas, Texas
U.S.A.
This report was posted on Ripoff Report on 03/04/2009 12:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/metro-pcs/fort-worth-texas-76116/metro-pcs-ripped-off-by-metro-pcs-dallas-texas-430720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Not true
AUTHOR: Brandi - (U.S.A.)
SUBMITTED: Tuesday, March 10, 2009
I DID pay for March, not Feb. We were even told by customer service that if we waited a day later, that all we had to do was pay for March and we would have a new number. No one told us that until after they had our money and shut the phone off. Why should we or anyone have to pay for a month that was not used because the company shut the phone off?
#1 Consumer Suggestion
If what you are stating is true then...
AUTHOR: D K - (U.S.A.)
SUBMITTED: Wednesday, March 04, 2009
You DID NOT pay for March on 2/29/09 you paid for February. When you are past due any amount of payment goes to the past due amount first. If you did not pay Feb's payment then on 2/29/09 paid for ONE MONTH of service, you were paying the past due amount from February NOT March. They obviously caught this and shut your phone back off.
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