- Report: #875162
Report - Rebuttal - Arbitrate
Complaint Review: MetroPCS
MetroPCS2250 Lakeside Blvd Richardson, Tx 75082 Cambridge, Massachusetts United States of America
MetroPCS Sucks - Bab Horrible Customer Service Cambridge, Massachusetts
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For over a week I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.
Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in hours.You do the math. Corporate email, fax number, phone number and my complaint letter is at (((link redacted)))
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This report was posted on Ripoff Report on 04/28/2012 05:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/MetroPCS/Cambridge-Massachusetts-02139/MetroPCS-Sucks-Bab-Horrible-Customer-Service-Cambridge-Massachusetts-875162. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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