MetroPCS No loyalty to loyal customers, Internet

hello, im a former employee of metro pcs's customer service

issues like these are one reason i hated that job. explaining our rules to a customer and being the one to take the heat sucked!

first let me help save you $2.

you have some options and they are:
#1 you can have auto pay set up through customer service. now if i remember correctly it has to be done 1 month in advanced?... i strongly advise you ask first as i dont remember... its been to long for me. but all they do is ask for credit card number, exp date, and type... they save the info on your acct in a special auto pay part... and up to 5 days before its due it deducts from acct... no problems

#2 you can also pay online through their bill pay system. its very simple but confusing for first timers... i know i had easily 20 people have problems per week. all you do is go to metropcs website, on left side click "pay your bill" then look for Express Pay 2 rows down 1 collum to the right... click it, enter phone number... dont sign up for anything... its not needed. enter in your acct info... card info... amt you wanna pay to bill, amt for thsoe mtro bucks or whatever... if none just leave blank... then next, make sure everything is right, next, wait till it gives confirm page and then write down or print confirm number.. if you dojnt... and something goes wrong with payment... your gonna have to contact the proccessing company and egt it from them first before metro can help

#3 you can mail in a check, money order, cashier checks... etc.. do it at least 10 days before bill is due... address is located on website and CSR's can tell ya it too

#4 if the corp stores in your area (im guessing florida by the amt of tax you pay... i'll talk bout that in a min) have a drop box you can put payment in that and its also free... that can take up to 48 hours to process.

so you have 4 free options to pay with

as i guess before your prob in florida... that darn state has such a high tax rate for cell phones its not even funny... although we CSR's talked about it constantly... if you get a good csr you can ask them exacly what taxes and % each one is... its shows them an exact break down... i remember those florida taxes... every other state we had service in was like $4 or less for taxes but fl was way higher

as far as the loyalty bit goes the whole point of those promo plans is to attract new customers. basicly to make more money... dont give me that bull about greed... thats the whole point of starting a business is to make money. if they gave them to anyone well they would lose a lot of money... a lot!

they used to actualy have a loyalty program but that wasnt very popular so they abolished it.

a word of advice on the having to buy multible phones cause your daughter breaks them... get insurance next tiome you buy a new phone... its worth it... a $50 phone cost i think it was $25 to replace... you get 2 replacements a year. the way i view teens... if they still break them make them pay for it... not my problem they dont care about their stuff till they pay for it... you gotta stop acting like a bank for them or they have 0 care.. sorry buts true