• Report: #864856

Complaint Review: Metropolitan Adjustment Bureau, Nate Nahmias and Jeff Sherman, Public Adusters

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  • Submitted: Fri, April 06, 2012
  • Updated: Wed, February 20, 2013

  • Reported By: Victim of our Public Adjuster from — calabasas California United States of America
Metropolitan Adjustment Bureau, Nate Nahmias and Jeff Sherman, Public Adusters
16530 Ventura Blvd Ste 309, Encino, CA 91436 Internet United States of America

Metropolitan Adjustment Bureau, Nate Nahmias and Jeff Sherman, Public Adusters REAL THIEVES! Internet, Internet

*Consumer Comment: Beware

*Author of original report: Settled Matter

*General Comment: I feel your pain!

*REBUTTAL Owner of company: Do Not Hire Them

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DO NOT HIRE THEM!!!!

We hired our Public Adjuster Jeff Sherman from Metropolitan Adjustment Bureau because he said he had extensive experience handling fire insurance claims with State Farm. We had suffered a significant fire that destroyed our home in October 2011 -- but a much greater disaster for us than the fire itself was that we hired Metropolitan Adjustment Bureau.

Our experience with the Public Adjuster was too horrible and shocking to describe here in detail. For 3 months after the fire, the Public Adjuster was unavailable (coming up with a wide variety of colorful personal reasons why he could not respond to us). State Farm would not talk to us either because we had chosen to be represented by a Public Adjuster, so we had no access or communication with our insurance company or our adjuster -- as our out of pocket bills for the fire damage climbed up to 40,000 DOLLARS. The uncertainty of whether we would be compensated by State Farm, AND WHEN, was gut wrenching.

Through this process, the dishonesty of the public adjuster and his company Metropolitan Adjustment Bureau were simply appalling. They can lie at their leisure because the insureds have no way of knowing what is going on with the claim -- since State Farm won't communicate with you, only with the adjuster.

After we paid 7.000 DOLLARS to an attorney to terminate Metropolitan (who was refusing to return our documents and refusing to sign our insurance checks -- therefore blocking the resolution of our claim more than 3 months after the fire!), we were finally able to talk to State Farm and begin the processing of our claim completely on our own.
Metropolitan still wanted to keep 40,000 of our insurance payments from State Farm for the work that they did not do (we had to file the claim ourselves!).

These people are real thieves. And Metropolitan's president told me that he did not have time to read my written complaints where I explained the public adjuster's misrepresentations, outright lies, lack of responsiveness, bad advice, and failure to start processing our claim for 3 months.
The CA Department of Insurance is investigating Metropolitan's deceptive practices. And we were told we could sue them for negligence and fraud. I wish I had known BEFORE WE SIGNED A CONTRACT WITH THEM THAT THEY WOULDCAUSE OUR FAMILY SO MUCH GRIEF!!!!!

This report was posted on Ripoff Report on 04/06/2012 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Metropolitan-Adjustment-Bureau-Nate-Nahmias-and-Jeff-Sherman-Public-Adusters/internet/Metropolitan-Adjustment-Bureau-Nate-Nahmias-and-Jeff-Sherman-Public-Adusters-REAL-THIEV-864856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Beware

AUTHOR: anonymous - (United States of America)

This is a typical response for this company; blame the victim. Read the case against the CEO, Nathan Nahmias and make up your own mind about this company.
 
The CEO, Nathan Nahmias was charged and convicted of a PC487; Grand Theft by the Los Angeles Superior Court (People vs. Nathan Nahmias #A369836). The charge resulted in a case conducted by the California Department of Insurance against the CEO of this company; Nathan Nahmias whereby he was found guilty and his license revoked.
 
The CEO, Nathan Nahmias, testified on his own behalf and established the following facts: His act of misconduct arose out of some dissention he was having with the victims, and it was more of an act of revenge than a solicitation of a bribe. California Department of Insurance case number LA 12802 A-P L-29521. Does this sound like a con artist? What is worse here is that the CEO took revenge against the victim by taking thousands of dollars from them because he was having dissention with the victim that hired his company to help them.

This case is open to the public and for a small fee of $2.50; it can be emailed as an attachment. Contact (916)492-3291 / (916)324-1883 for a copy.
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#2 Author of original report

Settled Matter

AUTHOR: Victim of our Public Adjuster from - (USA)

Our matter with Metropolitan has been settled.
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#3 General Comment

I feel your pain!

AUTHOR: anonymous - (United States of America)





Sorry to hear about your misfortune of dealing with these

con artists. They make excuses for their unethical behavior and yet sleep well

at night. Con artists are known to trick you by representing themselves

dishonestly, taking advantage of your weakness to do so, and in this case your

weakness was your confusion and turmoil from your fire. Sorry to hear that you

were one of many targets for them but maybe researching the background of the

president and the company may have helped to deter you from hiring them. I wish

I would have prior to dealing with them!



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#4 REBUTTAL Owner of company

Do Not Hire Them

AUTHOR: Nate Nahmias - (United States of America)

There is alot more to her story, than has been put forward by the complaining party (Ms.Folcini). Her problems began when she had a flood in her home and contacted her insurance company/State Farm. They dispatched Service Master to remove the water and mitigate her damages. 

One of the pieces of equipment used by Service Master caught fire and damged Ms. Folcini's home.  On her own she began dealing with the State Farm adjuster and believed that he was not doing anything for her.  She had a disagreement with him and reported him to the California Department of Insurance. 

On the rebound she hired Jeff Sherman from Metropolitan Adjustment Bureau.  Jeff found that Ms. Folcini wanted all of her personal property considered a total loss.  He was processing an inventory of the exact contents of her home, when she disagreed with the MAB inventory and wanted to make substantial changes. 

Additionally, on her own she began repurchasing EVERY item in her home for the second time with her own money.  She wanted to be reimbursed immediately, not taking into account that the insurance company had not agreed to any of the values/losses on the property. We were still negotiating  with State Farm on her behalf. We arranged for advances to her for repurchasing her necessities and other advances for her housing needs.

Metropolitan then filed her claim for her building, personal property and outside expenses with State Farm.

Having had a dispute with MAB she then hired an attorney to terminate MAB. 
Shortly after, she dismissed her attorney and went back to negotiating with State Farm on her own.  She never paid Metropolitan one dollar.   Metropolitan was not dishonest with her at any time. She wanted to handle things in her own way.  

In an attempt to answer her complaints, we coaporated with the two agencies.
The Department of Insurance, who investigated the situation and found Metropolitan not to have done anything to injure Ms. Folcini.  The Better Business Bureau has also cleared Metropolitan of any wrong doing.

This lady has some medical issues which affect her way of looking at situations and attacks everyone who comes in contact with her.
She has attempted to disrupt our company by repeatedly sending multiple copies of 40 page emails as well as faxes to my attention, repeating herself continuosly. We gave Ms. Folcini, good advise and services, unfortunately she wanted the time table of the adjustment of her claim to be on her terms.  This is not the way insurance works.  You must file your claim, which Metropolitan did, on her building, contents and living expenses, accompany it with the back up to the claim, estimates, inventories and paid invoices, then you can expect a reimbursement for your loss.

We have been in business for 40 years and have received many letter of recommendation and accomodation for the work that we have done on behalf of our clients.
We have not answered until now as we have been waiting for clearance from the two agencies that she has reported us to.  The Department of Insurance as well as the Better Business Bureau.

I am the president of the company and take all complaints about MAB seriously.
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