- Report: #501889
Report - Rebuttal - Arbitrate
Complaint Review: My Billing Services, Inc.
My Billing Services, Inc.www.mybillingservices.com Internet United States of America
My Billing Services, Inc. Shocked to see the name of this telephone answering service added to my home phone bill. Internet
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This service appeared unordered on my AT&T bill two weeks ago. It was at the very end of my usual 5 page bill which I receive over the internet. Even though it was added to my home phone number, it followed the cell phone portion of the bill. It was just luck that I noticed it. I called the phone number noted on my AT&T bill and immediately felt it was being answered by an answering service rather than a business. The person answering did cooperate and said the charge would be removed by the next billing.
The irksome part of this procedure is that today I tried to reach the "company" by internet and even though a page of references was listed by Google, none of the web addresses were legitimate in that there were no working links. The only other information provided was a generic letter with no specific information about me and thanking me for ordering their "enhanced voice mail service." Interestingly enough the second paragraph commented that if I had not ordered the service, to click on the noted link. Of course, it did not connect to anything.
I subsequently contacted AT&T who immediately recognized the service I mentioned and said AT&T would immediately remove the charge from by bill and credit me for that amount! I also learned that DPUC (Dept. of Public Utilities Commission) in my state has recently made it illegal for third parties to add services to phone accounts.
Even though I experienced Identify Theft three years ago, I was still amazed and upset to be so easily exposed to fraud like this. I guess I best wise up.
This report was posted on Ripoff Report on 09/29/2009 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/My-Billing-Services-Inc/internet/My-Billing-Services-Inc-Shocked-to-see-the-name-of-this-telephone-answering-service-add-501889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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