- Report: #1036782
Report - Rebuttal - Arbitrate
Complaint Review: MyComputerCareer | Ripoff Report Verified™ …businesses you can trust. MyComputerCareer's students prepared for long & lucrative IT career with certifications from learning partners: Microsoft & CompTIA. MyComputerCareer Focused On Career Development, Strong Partnerships With Industry Leaders. MyComputerCareer accredited by Accrediting Council for Continuing Education & Training (ACCET), an independent agency recognized by Department of Education.
MyComputerCareer.com545 E John Carpenter Fwy, Irving, TX 75062 Irving, Texas United States of America
MyComputerCareer REVIEW: Customer Satisfaction Commitment: MyComputerCareer.com is dedicated to customer satisfaction. A nationally accredited career school, My Computer Career complies with exacting standards, requirements & submits to periodic audits by accrediting board (ACCET), the US Department of Education, & state regulatory agencies. These regulatory standards cover every facet of school’s admissions, education, career placement, & administrative practices, assure students that institution is being properly, legally, & effectively operated. MyComputerCareer encourages student feedback through an open-door policy by all staff members, & a direct “hotline” to the company President. Student evaluations of individual classes are routinely solicited. Most importantly, MyComputerCareer’s documented, audited results show that since accreditation or campus acquisition, MyComputerCareer has routinely met or exceeded completion & placement standards.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – MyComputerCareer pledges to always resolve any issues, feel safe, confident & secure when doing business with MyComputerCareer. MyComputerCareer recognized by Ripoff Report Verified™ as a safe business service.
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EDITOR’S UPDATE: Positive rating and recognition has been given to MyComputerCareer for its commitment to excellence in customer service.
Ripoff Report’s discussions with MyComputerCareer have uncovered an ongoing commitment by the company to total client satisfaction. This means that in the event of a disagreement or unmet expectation, students can expect that the institution will work towards finding a mutually satisfactory resolution. MyComputerCareer executives and staff listen carefully to client concerns and see them as opportunities to learn from past mistakes and become more efficient and effective in delivering a quality education and career development experience to each and every student.
MyComputerCareer’s Founder and President, Tony Galati, has gone the extra mile to give his personal assurance to students that their concerns, as well as their compliments will be heard. [continued below]....
In the course of its review of MyComputerCareer, Ripoff Report learned that in most cases, the Dear Tony feedback is positive, affirming that students are enjoying a successful experience at the school. Whenever a suggestion or criticism is noted, however, the organization is quick to mobilize around the student to resolve the concern. MyComputerCareer has demonstrated that, more than simply meeting mandatory requirements of any resolution or settlement, administrators go the extra mile to attempt to exceed expectations and help the complainant feel positively about the experience and outcome.
The information provided in this report is based on comments made by Bruce Ackerman during an on-site inspection held by a third party verification company with no biases toward MyComputerCareer.com, Inc.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
MyComputerCareer.com, Inc. is a school offering IT training to help their clients achieve better, more satisfying careers by giving them specialized training in the area of information technology. Leads are typically acquired through internet and radio advertising, as well as through their website. The team at MyComputerCareer.com focus on a “no pressure” sales process, where the customer is given “the help and consideration [they need] to make an informed decision to commit to the course of study,” explains Bruce Ackerman, a representative of the school.
At times, a client may feel that he or she was not satisfied with the level of service received, however, Mr. Ackerman states this is not common. In the few cases students do feel that way, the team at MyComputerCareer.com “went above and beyond normal customer care” to ensure the client’s satisfaction, explains Mr. Ackerman. This generally ensures that the client is happy after the team works with them, but sometimes, Mr. Ackerman states that the client does not ever reply after receiving the additional help. After a complaint is resolved, regardless of the outcome, the student is asked to return. “And, in some instances, one on one contact is made,” explains Mr. Ackerman.
MyComputerCareer Complaint Resolution & Customer Care
When receiving a complaint, the team at MyComputerCareer.com does take into consideration the student’s time and money spent thus far on the course. “Consideration is taken, but once a student has taken over 50% of the class, the company still goes above and beyond” to ensure the student’s satisfaction, states Mr. Ackerman. To ensure that the students are receiving quality training, all instructors have professional degrees, and the school offers one-on-one training, second-chance testing, and job placement upon completion of the training.
In response to the complaint launched against them on Ripoff Report, Mr. Ackerman states that it was a fabricated complaint posted by a competitor in August of 2012. Since receiving the complaint, MyComputerCareer.com has since launched its own “Dr. Tony Website,” where students can post complaints and the team at MyComputerCareer.com can respond to them directly and resolve any issues that arise.
Mr. Ackerman and the team at MyComputerCareer.com, Inc. recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. Mr. Ackerman states that they value the “accurate reporting” that Ripoff Report offers.
MyComputerCareer Positive Feedback
"MyComputerCareer employees feel a strong connection to the company and especially, to the students. It’s not uncommon to hear comments like, 'I love what I do. Every day I come to work knowing I’m helping to make a positive difference in our students’ lives.' This sentiment extends from the boardroom to the classroom and will be echoed by executives, admissions advisors, instructors, career services personnel, and administrative staff.
Employers that hire MyComputerCareer students seem complimentary, as well. For instance, Marie Badger, a recruiter for an IT staffing firm in the Raleigh area said, 'MyComputerCareer has set the standard of what an individual should do in trying to break into the IT field. The whole process is awesome because it guarantees a way in…I have been working with MyComputerCareer for about two years and…what I have been most impressed with is the quality [candidates]. It has just been a great experience all around.’”
STATED IMPROVEMENTS FROM YOUR COMPANY NAME.
"Ripoff Report complaints have given MyComputerCareer the impetus to reevaluate the customer experience and make sure we’re delivering on our promises. Although no one can satisfy every customer 100% of the time, we can make sure that when we do stumble, we do everything in our power to make it right. Through our new “Dear Tony” program, and better internal communications throughout the organization whenever a challenge first appears, we have been able to spot and resolve problems earlier and avoid some of the disappointments that might have otherwise resulted both for the student and for our organization. MyComputerCareer is committed to continually striving to improve in this vital area of customer satisfaction and service.”
In summary, after our review, which included discussions with Mr. Galati and many of his past and current associates, Rip-off Report is convinced that MyComputerCareer is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
MyComputerCareer.com My computer Career BEWARE. WORSE SCAM THAT WILL GET YOUR DREAMS BROKE. Irving , TexasAs a mature adult, looking for a change in career, I was an easy catch for this so called "MyComputerCareer.com". After a brief interview and explanation of how wonderful this school is, I signed up for their classes that was starting just few days away.
They start by promising a life time career service and 10 computer certifications in 7 months. All great right? Well, to start by saying that it costs near $21k for the worse teaching experience I ever had. There was only 2 teachers ( both smokers who would just disappear for cigarette breaks) and their method of teaching was the following:
- PowerPoint presentations that will last 1 hour of that boring and unprepared teacher reading out load.
- After the first horrifying hour, 3 hours of "hands on" lab; Are you kidding me? What hands on??? First day of class they make you download some pre-made labs ( supposedly step by step) and after that is pretty much good luck and send me your check for $21000 dlls.
- About a 20 % of the time we had issues with the network to do our labs ( A computer school with issues in their network should be a red flag).
- The labs are long and quite hard but it wouldnt be an issue IF the teacher would take all questions and answer; the entire class ( around 20 students) had issues in between the 3-5 lab and ALL of us had to start from the beginning with all the labs (about a 16-18 hrs wasted). The worse part of all this lab nightmare? Nobody had a clue of what we were doing and the "teacher" would ask a question with another question: Haven't you read the chapter?
I want to make sure that anyone going to this school do a very diligent research; I don't ask you to believe a word of what I am saying but don't cry later...because it will be to late. A quick resume of my horrible experience; I attended classes for 1 month; I learned few things ( all on my own ) and after leaving the school I got a bill for $4800 after already had paid $1500. If you ever go and take a look at this place ( I attended the Irving/Dallas Campus), take a look at their job placement ( Remember, they promise a LIFE TIME JOB PLACEMENT) and to your surprise, all of this jobs are paying between $12-15 dollar per hour; I am really sorry, I don't want to be mean, but for $12dlls anyone can go flip burger without having to be in deep debt.
As of today, I am having my lawyer to look over the contract and I will NOT pay another penny. I am also having my lawyer withdraw a letter to Better Business Bureau (BBB) with a former complain.
This report was posted on Ripoff Report on 03/21/2013 02:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/MyComputerCareercom/Irving-Texas-75062/MyComputerCareercom-My-computer-Career-BEWARE-WORSE-SCAM-THAT-WILL-GET-YOUR-DREAMS-BROKE-1036782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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