- Report: #580376
Report - Rebuttal - Arbitrate
Complaint Review: NETFLIX INC.
NETFLIX INC.100 WINCHESTER CIRCLE LOS GATOS, California United States of America
NETFLIX INC. charged my credit card a number of times, denied receiving a letter from me, refused to return my money. LOS GATOS, California
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To whom it may concern,
Netflix began charging my credit card $9.99 a month in April 2009. I never joined their club i never ordered anything from them.
I sent a certified letter asking the company to stop as i had not authorized the use of my card for any reason. they would not stop.
Got a phone number and talked to someone in november Angelo said his company's fraud unit would call me in 2-3 days. they never did, but they stopped taking my money.
I filed a complaint with the BBB California. Elena Mukhin claimed they never got my letter even though i have concrete proof that they did.
The amount they took from me is about 50.00. not alot but i'm a handicapped person on a fixed income, and this is alot of money to me. i don't know how they got my credit card number but i did not authorized them to use it.
This report was posted on Ripoff Report on 03/12/2010 04:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/NETFLIX-INC/LOS-GATOS-California-95032/NETFLIX-INC-charged-my-credit-card-a-number-of-times-denied-receiving-a-letter-from-me-580376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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