- Report: #691463
Report - Rebuttal - Arbitrate
Complaint Review: NamesAreCheap
NamesAreCheappalm desert, California United States of America
NamesAreCheap RBConnect, Inc took down my domain names and refused to help me. palm desert, California
*REBUTTAL Owner of company: Ann Pallo aka April Pallo slanders company for her mistake
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I have used NamesAreCheap, an RBConnect, Inc. Company, for several years to manage my domains. I recently switched hosting providers and used the bulk management tool to change DNS servers for all my domains on 2/3/2011 using their website administration. All servers were successfully changed and I confirmed the domains were pointing to my new name servers. On 2/5/2011, I noticed my websites had gone down. I contacted my hosting company and verified with their educated technical support the problem was with my registrar (NamesAreCheap). I attempted to log into my NamesAreCheap account however when I tried to use the admin functions to change my DNS, the website was broken and returning error messages. I phoned NamesAreCheap technical support to address the problem, and the support attendant, whom claimed his name was "Ron" was quite rude and continually cut me off while I was trying to explain the issue. He then walked me through using an alternate control panel which updated my servers, and when I tried to inquire about why my service failed in the first place he refused to answer me. When I requested to speak with a manager, he claimed to be the CEO and said there was no one above him whom I could speak with. After failing to get any information or help from Customer Service, I called back several times only to be routed to voicemail.
This report was posted on Ripoff Report on 02/05/2011 11:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/NamesAreCheap/palm-desert-California-/NamesAreCheap-RBConnect-Inc-took-down-my-domain-names-and-refused-to-help-me-palm-desert-691463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.