• Report: #914282

Complaint Review: Natchez Solution

  • Submitted: Thu, July 19, 2012
  • Updated: Thu, July 19, 2012

  • Reported By: Dena — Amherst Virginia United States of America
Natchez Solution
301 Dunleigh Ct. Madison, Mississippi United States of America

Natchez Solution Great Product, Poor Business Practices Madison, Mississippi

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I ordered 6 bottles of Natchez Solution on the recommendation of a friend who had sold it in her gift shop when she owned it. I loved the product so when I ran out, I reordered a gallon. That was March 28, 2012. We left for vacation and I expected it to arrive while we were away. No product. I emailed the company a week or so after we returned and got no response. I called the telephone number several times. Finally, Bruce answered and explained that the steam jacketed kettle had blown and they were either waiting for a new one or parts for this one. He assured me he would send the product. On June 22 I sent an email saying that  as I had paid $88 for the gallon of polish through PayPal and after 45 days they will not reimburse the buyer  I had no recourse but to file a complaint. Bruce assured me the product would go out that weekend. A week later my area was hit with a Derecho which caused us to lose power for 11 days and delayed my contacting the company. It is now July 19th and I still have not received my product. Dena in Amherst, VA.

This report was posted on Ripoff Report on 07/19/2012 06:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Natchez-Solution/Madison-Mississippi-39110/Natchez-Solution-Great-Product-Poor-Business-Practices-Madison-Mississippi-914282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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