Complaint Review: Natchez Solution - Madison Mississippi
- Natchez Solution 301 Dunleigh Ct. Madison, Mississippi United States of America
- Phone: 601 856-4996
- Web:
- Category: Furniture & Furnishings
Natchez Solution Great Product, Poor Business Practices Madison, Mississippi
*REBUTTAL Owner of company: Has this been resolved
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I ordered 6 bottles of Natchez Solution on the recommendation of a friend who had sold it in her gift shop when she owned it. I loved the product so when I ran out, I reordered a gallon. That was March 28, 2012. We left for vacation and I expected it to arrive while we were away. No product. I emailed the company a week or so after we returned and got no response. I called the telephone number several times. Finally, Bruce answered and explained that the steam jacketed kettle had blown and they were either waiting for a new one or parts for this one. He assured me he would send the product. On June 22 I sent an email saying that as I had paid $88 for the gallon of polish through PayPal and after 45 days they will not reimburse the buyer I had no recourse but to file a complaint. Bruce assured me the product would go out that weekend. A week later my area was hit with a Derecho which caused us to lose power for 11 days and delayed my contacting the company. It is now July 19th and I still have not received my product. Dena in Amherst, VA.
This report was posted on Ripoff Report on 07/19/2012 06:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/natchez-solution/madison-mississippi-39110/natchez-solution-great-product-poor-business-practices-madison-mississippi-914282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Has this been resolved
AUTHOR: Bruce - (U.S.A.)
SUBMITTED: Tuesday, August 30, 2016
I see this rip report ... do I still owe you product. Please email me at bruce@natchezsolution.com and if I still owe you product please tell me what you ordered and where to send it. Thank you, bruce owen
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