- Report: #458423
Report - Rebuttal - Arbitrate
Complaint Review: National Floors Direct
National Floors DirectAvon, Massachusetts U.S.A.
National Floors Direct Terrible experience Avon Massachusetts
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They left a gouge in the wall, a scrape in some furniture, and the installation was terrible. On the staircase they left unsightly staple indentations all over the vertical kick boards. It was worse than a do-it-yourselfer job. You should see pictures of it - it looks awful.
We plan to rip out the carpet and have a real carpet company do the re-installation. Although we've asked for a full refund, the best the company would do was to send out a "repair technician" to fix the damage to our property. They wouldn't consider reinstalling without additional payment. We plan to alert the Better Business Bureau and the state Attorney General's office of consumer affairs.
Don't use National Floors Direct. Their constant advertising makes it look so easy. The reality is a nightmare.
This report was posted on Ripoff Report on 06/04/2009 06:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Floors-Direct/Avon-Massachusetts/National-Floors-Direct-Terrible-experience-Avon-Massachusetts-458423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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