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  • Report: #989834

Complaint Review: Network Solutions

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  • Submitted: Wed, January 02, 2013
  • Updated: Fri, January 04, 2013

  • Reported By: Techieferret Consulting — Rogers Arkansas United States of America
Network Solutions
Internet United States of America

Network Solutions Refund Internet

*Author of original report: Contact

*UPDATE Employee: Response from Network Solutions

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Network solutions started a new auto-renew 4-5 months ago that, if you have account information in their system, automatically opt-in.  You have to remove your account info to stop it or call them.
I switched providers and they started a "refund request".  They claimed that they refunded me on the same day, but to wait 7-10 days for it to take effect. (It was paypal.  It's immediate.)
I never got my refund.  I filed a dispute case with paypal on the 20th, 4 days after my refund date.
After multiple calls totaling about 8 hours of hold time, they said they were researching why I hadn't been refunded by paypal.  They also gave me an invalid paypal transaction id which paypal couldn't find, nor could they find any record of an ATTEMPTED refund from network solutions.
Dispute ended after 10 days and paypal gave me my refund.
So what's network solutions got to say about this?  I haven't talked to them since, although they still have an ongoing account showing after I transferred my domain and sent me a delinquent account notice!
I will be calling them today and tell them to delete all my records.

This report was posted on Ripoff Report on 01/02/2013 08:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Network-Solutions/internet/Network-Solutions-Refund-Internet-989834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Contact

AUTHOR: Techieferret Consulting - (United States of America)

You, at network solutions, had been contacted many times by phone and through your mentioned contact.  You actually contacted me the other day stating that the billing department was done with it's "research" and that I had been refunded 12/24/2012.  Considering I was supposed to be refunded on 12/16/2012 and even though you claim I was redunded on 12/24, I still never saw my refund until Paypal closed the dispute case in my favor and refunded said funds on 12/31/2012.

What say you to this?  Before you decide to say anything, I would suggest you personally look at your paypal account and see when and how I was refunded and you will see the truth.
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#2 UPDATE Employee

Response from Network Solutions

AUTHOR: Web.com Executive Response Team - (United States of America)

Dear Techieferret Consulting:
 
At Network Solutions, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send your website domain name, your contact information, and the details of this post to our support team via the following link: https://www.networksolutions.com/contact/index.jsp.
 
Thank you for your help, and we look forward to hearing from you.
 
Executive Support Team
Network Solutions
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