• Report: #119467

Complaint Review: New Healthy Savings - Freemusicoutlet

  • Submitted: Tue, November 23, 2004
  • Updated: Tue, November 23, 2004

  • Reported By:Austin Texas
New Healthy Savings - Freemusicoutlet
www.freemusicoutlet.com Internet U.S.A.

New Healthy Savings - Freemusicoutlet rip-off! DO NOT USE!WARNING! Site does not work and then they charge your account $79.95! Internet *EDitor's Suggestions on how to get your money back into your bank account!

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The website tells you that they will charge you $1.00 per month for online music but they charged me $79.95. The website does not allow you to access the free music that it promises, nor do any of the software links work.

I first noticed the transaction when it showed up as pending in my account. I immediately contacted them and was assured that my so called subscribtion would be cancelled and that no funds would be deducted.

I checked my account 2 days later and noticed the money had been taken out of my account. I called back and spoke to the same guy as the first time. He apologized and seemed very nice. He assured me that he would have the money back to me within 10-14 business days.

It is a month later and still nothing, so I called them back again. I was told that there must have been some problems and that I should send an email to support@newhealthysavings.com and make it attention to the supervisor (however no name was given).

I sent the email just a day ago, and this is the response I received...

New Healthy Savings Support Request

As stated in the terms and conditions you agreed to when you signed up, due to the nature of internet downloads we can not provide refunds on membership services. We have cancelled your account with New Healthy Savings to ensure you are not charged again. For all questions regarding membership and services, please reply to this email.

Thank you,


As you can see there are no names and no phone numbers. Like I stated before when you sign up on the website it states that they will charge you $1 per month, which is probably why I forgot all about it (which is my fault).... so where this $79.95 is coming from I have no idea.

Apparently this company is overseas in a country named Cyprus.... go figure. I have contacted my bank to let them know "NO" further payments are to be made to this company as I have read others that say they continue to charge the $79.95 per month.

If for some strange reason they decide to act like human beings and refund my money as promised, I will make an update. If they do not though, I will start finding a way to shut them down.


Austin, Texas

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 11/23/2004 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/New-Healthy-Savings-Freemusicoutlet/internet/New-Healthy-Savings-Freemusicoutlet-rip-off-DO-NOT-USEWARNING-Site-does-not-work-and-119467. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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