- Report: #1064500
Report - Rebuttal - Arbitrate
Complaint Review: Newegg.com
Newegg.com Newegg.com ripped me off Internet
*Author of original report: Insincere public postings by Newegg
*UPDATE Employee: Please Contact Us
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In November of 2012 I purchased an ASUS motherboard from Newegg.com. It was DOA. We installed it correctly and contacted ASUS tech support who worked with us to run diagnostics. They confirmed it was a bad motherboard and told me to return to place of purchase (Newegg.com). We obtained an RMA from Newegg and promptly returned the defective item. A week later they notified us they wouldn't honor the return because they claimed we damaged the board and it showed "signs of installation". This is absurd and untrue. The board was defective, confirmed by manufacturer's tech support and not damaged by me. How else can you know if a motherboard is bad if you don't install it?
I contacted Newegg customer support numerous times trying to get them to credit me. Each time they refused. I used an American Express Platinum card for the purchase and contacted them to see if they could help. Immediately Newegg closed by account when they learned that American Express had been contacted. They then refused to reverse the American Express charge 3 separate times.
Newegg continues to keep my money in spite of the fact that they sold me a defective product. I have filed a report with the Better Business Bureau and will do the same with the CA Consumer Protection Agency. I have read numerous similar stories online where people have been refused legitimate refunds by Newegg in a way similar to me. I have no other recourse other than file bad reviews online and make reports like this public.
This report was posted on Ripoff Report on 07/04/2013 09:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Neweggcom/internet/Neweggcom-Neweggcom-ripped-me-off-Internet-1064500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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