• Report: #288751

Complaint Review: Norman's Orchids

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  • Submitted: Mon, December 03, 2007
  • Updated: Sat, December 08, 2007

  • Reported By:El Paso Texas
Norman's Orchids
11039 Monte Vista Ave Montclair, California U.S.A.
  • Phone: 909-6279515
  • Web:
  • Category: Florists

Norman's Orchids - orchids Ruin My Mother B-Day. Worst option if you want to buy an orchid, there is not any customer service, I paid 85 USD and never received the package. Montclair California

*UPDATE Employee: Incorrect shipping address, no contact phone number

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I'm having a very bad experience. i called Saturday in the morning because i noted Fed Ex web page has a warning wrong address. i call to Fed Ex and they explain me something goes wrong with the address and they call the company that sent this package www.orchids.com someone from this company said destroy the package so Fed Ex just scrap the box.

After this i called the guys from orchids and a guy with a very bad mud and attitude told me they can not do nothing on a wrong address i was trying to explain me OK at least lets verify the address to see what happened and he refuse to continue talking, i was trying to explain him no body call me or email me to verify the address so how this guy decide just scrap this package including 3 flowers inside in where i paid 85 USD i mean we can solve this issue I'm assuming a typo mistake in 5 min but no body call me or email me that's not fair. The thing is he just drop me the call. i called again and he again told me we delivered 1,000 thousands orders a day i can not put attention to all of this orders and drop me again.

I'm submitting a formal demand on the FTC Consumer Complaint Form and also to the US Consumer Protection. Now I'm reading from customer review from another web pages this is not the first time this kind of abuse is happening, and based on this i noted the guy i was talking unfortunately was the owner of the company so imagine what you can expect from a guy like this. So please dont buy nothing from this web page if you dont want to be treated like me, no flowers, no money no nothing refuse to use this vendor, and if you dont believe me take 5 min to see what other persons thing about the web regarding this company.

Leopoldo
El Paso, Texas
U.S.A.

This report was posted on Ripoff Report on 12/03/2007 09:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Normans-Orchids/Montclair-California-91763/Normans-Orchids-orchids-Ruin-My-Mother-B-Day-Worst-option-if-you-want-to-buy-an-orchid-288751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Incorrect shipping address, no contact phone number

AUTHOR: Orchid.com - (U.S.A.)

This person ordered oniline providing a completely incorrect shipping address with no way of contacting him. The ship to address was a shopping mall in El Paso where no one had ever heard of him or the company he provided. FEDEX made three attempts to deliver, including inquiries in the office, but no one could be located who had even heard of the recipient. No local phone number was provided and the only contact number was a number in Mexico where the people answering didn't speak English.

When FEDEX asked Orchids.com if we would pay for return shipping, we declined.

We are not responsible for problems that occur because a wrong ship to address is provided with no way of contacting the buyer.
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