• Report: #13770

Complaint Review: Nu Kote International

  • Submitted: Mon, February 11, 2002
  • Updated: Tue, May 06, 2003

  • Reported By:Browns Mills NJ
Nu Kote International
Franklin, Tennessee U.S.A.

Nu-Kote Pelikan Brand Epson Inkjet Cartridge ripoff, no technical service

*Consumer Comment: Yes you will find bad apples in the bunch over a period of time.

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I have been using Pelikan Printer products since the mid 80s - I believe it was the printer ribbon in my daisywheel printer back in 1984. Up until now, I have been quite pleased with the results.

In some of my work locations, I was so pleased with the cost/performance, that I negotiated to buy Pelikan cartridges for the printers at my job. I was always satisfied with their performance there, also. At home, I usually go through a cartridge pair every two or three months. I usually keep a spare set on hand, so they usually sit under my computer for two months after I buy them. In Dec, after I changed out the cartridges, both cartridges gave me poor quality printing - lines, poor color, and multiple (20 or more) cleaning cycles did not improve the problem.

I finally wound up changing both the cartridges for Epson Cartridges, because there were no Pelikan cartridges available at the local retailers. These cartridges ran well - the print quality problems cleared up immediately. When they ran out this weekend, I replaced them with Pelikan cartridges, but once again, I had two bad-out-of-the-box cartridges. I bought two Epson cartridges, and the print quality problems cleared up immediately.

So, in the last six months, I have purchased four Pelikan cartridges, and have wound up discarding all four with no usable output.

I think, from now on, I will be buying Epson cartridges - they cost more, but at least I can depend on getting good output from them.

A cheaper cartridge that gives me garbage output is not a bargain...I wonder when Nu-kote took over Pelikan - the new management strategy just MIGHT coincide with the drop in quality.

And, by the way, they have a 1800 technical service number - the hours are from 0830-1800 EST, M-F - but when I called them at 0900 and 0930 on a Monday, I recieved a recorded message telling me they were closed, and to call back during their business hours.

Edward
Browns Mills, New Jersey

This report was posted on Ripoff Report on 02/11/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nu-Kote-International/Franklin-Tennessee-37064/Nu-Kote-Pelikan-Brand-Epson-Inkjet-Cartridge-ripoff-no-technical-service-13770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Yes you will find bad apples in the bunch over a period of time.

AUTHOR: John - (U.S.A.)

I really enjoy the rip-off site, in fact I enjoy it so much that I have it marked as my home page.
Thanks RIP-OFF Report.com

Anyway,
I gain insight about companies I may do business with and have done business with.

I have bought probably 100 or more cartridges from Pelikan and have had little problem at home or office and definitely nothing they couldn't handle with a little communication. Yes you will find bad apples in the bunch over a period of time.

Pelikan plainly puts a contact information on everyone of their product boxes so that customers can contact them. Many times the problem can be corrected by taking warm water on a paper towel and wiping the contacts and the head of the cartridge. The cartridges may have dried a little during storage, shipment and floor display time.

Anyway the contact number for Pelikan is 1.800.448.1422 Mon-Fri 8:30am-6:00pm EST which I'm sure they would be glad to help. They have always been congenial and well equipped to help with any problems I've had.
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